Product: Comcast Internet Service Rating: 5 Stars Clear all filters (2 of 765 reviews match)
Filter by rating
filters
Product:
Rating:

Comcast Internet Service Review

5.0
Details
Comcast are thieves! Very poor customer service
View full review
Review
#647646 Review #647646 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Poor customer service

Comcast in Pittsburgh, Pennsylvania - Billing and communication

5.0
Details
the technical service was great...the billing and followup and termination of service was a disaster. i signed up for online billing (more than once) and it still never happened. I tried doing it over the phone with the cust. ser. person (who was very cordial) and even he couldn't make it happen. I tried doing it on line...the end result was i never got a bill. The installer was great. i told him i did not want a bx for tv (only wanted internet) and he said fine. I unexpectedly had to relocate after two months. I cancelled the service and had to drive across town to turn in the router (or whatever the box was). The clerk was rude and asked me where the tv box was....i told her we never had one. she gave me a receipt for the equipment....and a few days later i started getting messages telling me turn in the equipment. i called the number on the message and it was a comcast vendor (not comcast)....couldn't get an answer on the line....after several tries i got thru to to the answering computer....never got to an actual person to tell them i had turned in the equipment. i finally called comcast direct and gave them my receipt number for returning the equipment. tried several times to pay the final bill....couldn't connect to their system (I can connect to everything else I try)....finally tonight I got the bill paid.... Given a choice, I would not use them again.
View full review
Review
#540730 Review #540730 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Poor customer service
Loss
$1
Preferred solution
fix their problems for future customers