Product: Comcast Internet Service Rating: 4 Stars Clear all filters (3 of 765 reviews match)
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Comcast in Oakland, California - Brief Outages Constantly

3.8
Details
My Comcast connection goes in and out literally several times an hour for 1 - 10 minutes on a bad day. Disrupts work and is really aggravating. The connections are checked, the wifi is fine, it's the actual Internet that disappears. No solution from Comcast though the tech support guy gamely tried one time to troubleshoot. I'm paying for very high speed, and am in the Bay Area, and so expect *some* reasonable reliability. Interestingly I haven't had any rude or abusive customer service reps, just *** Internet. Has anybody else had this problem?
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Review
#812055 Review #812055 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality

Comcast in Vancouver, Washington - Increasing CAble TV costs

4.0
Details
Comcast has been constantly adding costs to more movies. We watched the French Connection for free and wanted to watch French Connection II. When I did a search on demand I found the movie was 14.99 to rent! Also more and more older movies are being added to Comcasts price hike. I have a premium package and used to get most older movies for free or 1.99, now it is out of sight. They also charge to watch TV reruns like Mike and MOlly and Drama series.What the heck am I paying 260.00 a month for? They also charge 7.99 for some movies and 5.99 for others (HD). The free movies are for the most part a joke, the worst movies Hollywood has ever produced. And their monthly fees keep creeping up. And when hooking up basic cable in the kitchen because they changed their delivery system they charge to rent the box that delivers the change. I am so tired of Comcast and am looking for big change with the internet and TV service.
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Review
#606934 Review #606934 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • Indiscriminate price increases
  • Service
  • Price
Reason of review
Pricing issue
Loss
$500
Preferred solution
Price reduction

Comcast in Coatesville, Pennsylvania - Poor customer service, poor problem resolution

3.7
Details
I have had a problem with comcast since august. They have increased the rates without notification to the consumer,for starters. They shut me off knowing that I had medical issues that i can only get a hold of my doctors thru either phone or internet. And for the end blow, they lied not once but three times in 7-8 years of being a customer of theirs.....intially telling me that they secure their service, then having scammers take over my home phone number, being told i did not have international calling features then being told as I was cancelling/terminating services that I did indeed have international calling features, then being told that I did not return equipment which I did one piece earlier as it did not get signal and the rest 4-7 days after losing service. The problem is still unresolved even after being told they can do nothing, they have refused to itemize the bill, and to provide what they said they would do see below to collection agency they hired for detailed explaination: Jan 10,2015 Dear Sirs of Madame's: I wish to let you know of the reasons that I cut comcast in the first place and whyI am NOT GOING TO BE RESPONSIBLE FOR WHAT YOU SAY IS THE BALANCE OF$1043.85. THE REASONS ARE LISTED BELOW UNTIL IT IS CORRECTED BYCOMCAST CABLE: 1. I cut comcast cable out as a customer for starters, after being with them for a little over 6 years getting bills of a little over 240.00/mo the last several years and cut comcast due to each month getting a higher and higher bill and allowing scammers to hijack my personal home phone number, making calls to apparently overseas and to other potential scam victims (I received a call a week or two after seeing my home number come up on screen as it was spoofed by a scammers and then a week or two later, I got a call from a nice lady who said that my number had called her, trying to scam her {foreign sounding persons}) So I contacted Comcast first by email and phone and in writing with several letters to comcast corporate office. which I was told at the beginning of getting comcast that the phone and internet were SECURE and that I did not have international calling features on the phone, And that I was locked into a certain lower rate pricing. And when talking to let the corporate office know that it was not was told "there is nothing we can do". I even talked with Security department and they assured me that I would not be charged for the calls that thescammers were making on my phone line. I was even told by billing in August "WE WILL *** ANY CHARGES TO YOUR PHONE THAT YOU DID NOT MAKE." Well, fast forward to August 21st when we got home from a trip to see my very ill sister who I had lost contact with for 25 years and found on facebook, I came home to find that the cable had been cut off. So I called comcast billing to make arrangements and found that the bill was 943.00 when ( I had been paying the bill. So I do not understand why the figure was so high). I hit the roof, and then asked what made the charges that high? I was told from billing that there were "SEVERAL INTERNATIONAL CALLS in between having the phone cut off on me, and then when I got someone back again, they looked the info up and said that it suddenly was deemed directory assistance calls instead and the person whom I spoke with supposedly took them off the bill then. It seemed funny then and now, that all of a sudden it was directory assistance calls when they said at that time THAT I HADINTERNATIONAL CALLING FEATURES ALL ALONG ON THE PHONE afterbeing told several times since getting the service that I DID NOT HAVEINTERNATIONAL CALLING FEATURES ON THE PHONE. COMCAST LIEONE, TWO AND THREE. I have written to comcast like I said several times about the problem with no concrete solutions along with the fact that I am on very limited income. I realize that they are abusiness, however, they have also failed to communicate and resolve the issue before it camedown to this. The last letter I received from them was a letter that they wanted theirequipment back or I would be charged up to 500.00. NOT GOING TO HAPPEN!! ANDTHE FOLLOWING IS WHY: 2. On October 10th about 4-7 days after giving comcast the boot for lousy and incompetent services as a service provider, I got a knock at the door, and when Ianswered the door, a sub contractor for comcast was standing there wanting the the equipment (I was in the process of going to return it that day at the localservice location). He gathered three boxes, which that was all I had, the other boxwas turned in some time about a year prior as it did not pick up signal and my daughter could not use it in her room. So I returned it. Then recently received thethe letter stating return the equipment or be charged $500.00 to which I replied inwriting at the local office location where I did business with them stating this factto date, NO RESPONSE FROM COMCAST except by you calling my cell phoneWHICH I DID NOT AUTHORIZE YOU TO DO AT ALL!! Both the subcontractorand I signed to return the boxes and I let comcast know that I HAD RETURNED THE EQUIPMENT BUT DID NOT HAVE THE COPY OF THE RETURN SLIPUNTIL RECENTLY (enclosed is a copy, it is difficult to read but the origninal isclear). Dear Comcast; My records which are now in storage, indicate that that equipment that youwrote to me about on Dec 18th, is not accurate, As a representative of yours was out to pick the equipment up three to seven days after stopping service with comcast due tothe following factors: (1) comcast told us that there was no way or they did/do not secure their network after a scammer voip’d/ highjacked our home number and then were toldthat there was international calls on the phone, then saying there was not. (2) Comcast’sunwillingness to work with its customers. (3) innaccurate record keeping as the technician/contractor who showed up at the door, unnanounced and unsolicited took ALL THE EQUIPMENT AT THE TIME LESS THAN A WEEK AFTER PARTING WAYS WITH COMCAST. I do not have anymore comcast equipment and I REFUSETO PAY FOR SOMETHING THAT I DO NOT HAVE OR WANT AND THAT I SIGNED TO RETURN EITHER. Please recheck your records for this alledged missingequipment as it was returned and possibly by now is sent back out. Sincerely former comcast customer
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Review
#580897 Review #580897 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • Customer service
Reason of review
Not as described/ advertised
Loss
$2000
Preferred solution
credit, take the charges off the bill, lower the bill significantly due to losses of phone, internet and long time email that i had to change