Product: Comcast Internet Service Rating: 1 Star Clear all filters (90 of 762 reviews match)
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Comcast - Refuse to come out to raise cable line

1.0
Details
cable line is 4.5 feet off ground and has been that way since may 15 2019 have called them 6 times and still will not do any thing about it
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Author
Location
Chicago, Illinois
Service
Comcast Internet Service
Cons
  • No communication between departments
  • Disregard for their customers
  • Poor service
Reason of review
Poor customer service
Loss
$5000
Preferred solution
this is a safety thing since the line is in my back yard anyone can trip over and i can be held at fault
Review #1581013 is a subjective opinion of poster.
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Comcast - No channels

1.0
Details
For the past month channels, especially TCM, just freeze and drop out. Supposed to be available shortly. Two hours later still not fixed. Supposedly fixed music channels. Nope. These guys are gone. So fed up.
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Author
Service
Comcast Internet Service
Pros
  • Old comcast
Cons
  • Management avoids resolving issues
Reason of review
Access/ activation issues
Preferred solution
Deliver product or service ordered
Review #1580396 is a subjective opinion of poster.
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Comcast - Slow internet or nothing at all & i can call out but can NOT receiveing coming calls

1.0
Details
slow internet or nothing at all & i can call out but can NOT receiveing coming Their customer reps must be told not to ever listen to anyone who calls. They are now all from another country and do not understand our language well and do not care..They read from a script (in broken English) and time after time put you on hold and just leaving you there. The FTC definitely should look into this and close them down or demand they begin to respond to customer's concerns.
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Author
Service
Comcast Internet Service
Reason of review
Poor customer service
Review #1435814 is a subjective opinion of poster.
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1.0
Details
The people at Comcast Infinity are liars. I have been paying for internet for over 5 years and the speed I was paying for was 150. I am a businessman and had to do an important project from home and the meeting failed due to Comcast/Xfinity actual speed was 62 not 150...
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Author
Service
Comcast Internet Service
Reason of review
Poor customer service
Preferred solution
Full refund
Review #1344267 is a subjective opinion of poster.
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Comcast - Beginning to hate this service

1.0
Details
Comcast - Beginning to hate this service
Comcast - Beginning to hate this service
My XFinity xr2 Remote has gone out 3x in one month This evening my tv out is scrambled there is nothing wrong w my television I am paying almost $200 a month Svc Rep of course could not fix This is ridiculous I cannot even use my Smart TV functions They have me under a contract unknowingly After this I am dropping everything w them Very dissatisfied customer but they don’t care If every dissatisfied customer dropped them it would send a message
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Author
Service
Comcast Internet Service
Reason of review
Damaged or defective
Review #1286615 is a subjective opinion of poster.
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1.1
Details
For the last 7 years, we had nothing but problems with Comcast from TV pixelation and outage issues to lack of phone and internet services. Since Comcast has an exclusive franchise with our city, we have no alternative for other providers. Recently, Comcast switched me...
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Author
Service
Comcast Internet Service
Cons
  • Worst company in the world
Reason of review
Poor customer service
Loss
$1200
Preferred solution
Price reduction
Review #1270338 is a subjective opinion of poster.
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1.1
Details
I am sick and tired of slow speeds, not being about to stop the buffering and so on.I am filing a lawsuit and if anyone is interested in joining you can use my name "Barb". I have levied over 400 complaints and still have not yet received the service I pay for. All you...
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Author
Location
Cape Coral, Florida
Service
Comcast Internet Service
Cons
  • Well
Reason of review
Not as described/ advertised
Preferred solution
Lawsuit
Review #1186102 is a subjective opinion of poster.
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Comcast - Bad ,bad customer service, and they lied...

1.0
Details
for the past 11 years I have lived at the house I live at now..ive had about 12 Comcast service tech guys here..my internet has kicked on and off,all day long,,Netflix half of the time could not even watch a movie..tring to do my work on my laptop..was frustraighting...half into my work and internet would say noo connection ...and everytime they would come out they would bring me a new internet box..didn't work..in the mean time..all this was going on.we didn't have another internet provider in out area..and Comcast new this...they raised my internet to 95.00 a month...just for internet..nothing else.. I cancelled my tv and phone service with them..cuz it was horrible as well...so finally midwest internet comes alone ...tells me the reason for my no internet connection is cuz..theres about 500 people that are sharing the same line..i was like what!!! that's why I was getting kicked off..and I ask comcast about this many times..they lied to me and said no...no one is sharing a internet line..and as talking with the people that live around me..there having the same problems...sooo we are all switching to Midwest..i heard they where great..and they have been here 3 times..getting my internet ready...I will have my own fiber line..and share with no one...oh and I pay 49..00 a month...well comcast looks like you have competition.. and I will never have your *** service again,,,
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Author
Location
Lansing, Michigan
Service
Comcast Internet Service
Reason of review
11 years of problems
Preferred solution
Full refund
Review #1120521 is a subjective opinion of poster.
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Comcast - Intermittent Service

1.0
Details
Our electrical contracting business has had intermittent phone/internet service since 9/23/17. We are trying to provide service to our customers without power and also help with restoration in the Keys but our customers can't reach us by phone due to interrupted service. Everyday we call Comcast only to be given the standard scripted apology and that the service will be restored no later than 4PM. We had a service call schedule for today @ 11AM and at 11:39 when we called to get an ETA we were told it was rescheduled due to an outage in the area!!! WTH?!? Then spent 45 minutes on hold to get a supervisor on the phone only to be told that they were working on the issue and they "hoped" to have it resolved by 4PM. Do consumers have any recourse to a service contract that not only is NOT providing service but cost thousands of dollars a day to businesses in the area? We need to do something about the monopolies these companies have.
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Author
Service
Comcast Internet Service
Cons
  • Lack of service to restore business phones internet
Reason of review
Intermittent service for over a week.
Loss
$100000
Review #1109422 is a subjective opinion of poster.
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Comcast - Hazel in the phillipines

1.0
Details
9/21/17 - southern florida - post irma - intermittent cable and internet service still today - no service for more than a week during hurricane. I understand, however confused why this company would not reach out to customers in a state of disaster and offer solutions. Instead i am on the phone for an hour arguing with Hazel in the phillipines for resolution. Wells fargo, chase etc have all offered delayed payments. Not xfinity even though their service was the first to fail. When I ask when my contract is up, i am again put on indefinite hold, this time disconnected. Florida is in a state of disaster, as many other territories are, but comcast wants their bills paid on due date regardless of lack of service. This is so unethical. I am disgusted with xfinity. Joy in Boca RN for 27 years Can't wait to terminate your lack of service.
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Author
Service
Comcast Internet Service
Reason of review
Poor customer service
Preferred solution
Full refund
Review #1104093 is a subjective opinion of poster.