Comcast - No internet service

1.0
Details
No internet I like to speak with operator
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ID
#2097577 Review #2097577 is a subjective opinion of poster.
Service
Comcast Internet Service

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Verified Reviewer

Comcast - Could not talk to agent

Bill has changed from 39.99 to 54.99 , need to get that taken care of.We signed up for 39.99 not 54.99.
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ID
#2095965 Review #2095965 is a subjective opinion of poster.
Location
Tracy, California
Service
Comcast Internet Service
Preferred solution
Price reduction

Comcast - Automatic system poor costumer service

1.0
Details
my system is up and down for the month, tec came to my house and nothing. i bought a new modem and i can even install it because they removed the automatic set up, so I called them and guess what this machine is set up to take u in circles that go no wHere and at the end it hangs the phone on you. what kind of costumer service is this. I HOPE ELON FINISH HIS SATELY INTERNET SO I CAN KISS THIS HORRIBLE COMPANY GOOD BYE. IS AWFUL SINCE THEY HAVE KIND OF A MONOPOLY AROUND HERE

User's recommendation: STAY AWAY SPECIALLY IF U HAVE OTHER OPTIONS.

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1 comment
Anonymous
#1900449

Internet can't fix your garbage writing skills.

ID
#2080591 Review #2080591 is a subjective opinion of poster.
Location
Port Saint Lucie, Florida
Service
Comcast Internet Service
Cons
  • Powerless customer service
  • Problems with technical issues and high prices
  • Unreliable service
Preferred solution
FIX THE AUTOMATIC SYSTEM

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Comcast - Internet

5.0
Details
Couldn't change channels. Kept getting message: Having trouble connecting to internet.
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ID
#2062885 Review #2062885 is a subjective opinion of poster.
Location
Potomac, Maryland
Service
Comcast Internet Service
I was ready to switch from att to xfinity internet ,and on 6/25 comcast withdrew $25.00 from my checking account ,even though no equipment or installation took place ,so for the next 3 to 4 days and chatting with 4 or 5 agents the installation information became more...
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1 comment
Anonymous
#1891036

Consider yourself LUCKY. Most people don't realize how fuct their customer service is until they've already been signed into a contract.

ID
#2036121 Review #2036121 is a subjective opinion of poster.
Service
Comcast Internet Service
Preferred solution
Full refund

Comcast - My internet is out service since 2hrs

Comcast - My internet is out service since 2hrs
The internet is still not working
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ID
#2013389 Review #2013389 is a subjective opinion of poster.
Location
Forest Park, Illinois
Service
Comcast Internet Service
Preferred solution
Let the company propose a solution

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Verified Reviewer

Comcast - Problems with my Internet

5.0
Details
Problems with my internet I switched over to an upgrade and now I'm having problems connecting
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ID
#1994573 Review #1994573 is a subjective opinion of poster.
Service
Comcast Internet Service
Preferred solution
Fix my internet that's all..

Comcast - Poor service during work hours

1.8
Details
Initially the service was fine. Now that they think the pandemic is over comcast has started performing updates during the duty day. Why would you do this? We are still working from home and unfortunately need the internet to do so. I think it is inconsiderate and selfish. Can we just have quality of service from 7 to 4 to do the job and receive pay do that we can pay you for the service? It is a vicious cycle, we need to work from home, we need your services to do so and if we can't we do not get paid thus affecting our ability to pay you.

User's recommendation: Seek other providers of your voice is not heard.

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ID
#1989458 Review #1989458 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • Low quality equipment
  • Incompetent reps
Preferred solution
Deliver product or service ordered

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Comcast - Delivery on Mailed Promotions

2.4
Details
Comcast - Delivery on Mailed Promotions

Update by user Jun 12

The sad part is there are very few choices for internet service in my area which makes Comcast a monopoly on service. Basically they know you have no other choice but Comcast. Why is it happening in 2020????

Original review posted by user Jun 12

I was sent an advertisement for an offer for a $500.00 gift card. I called, and I was told there was no indication that such an offer had even been mailed to me according to my acct. However, a ticket was created to escalate my complaint. A follow-up email was sent to me regarding service and I completed the survey with my complaint and case number. Still, no response I called corporate and with no account no., I could not be serviced another ticket was created; however, I could not get an account number after speaking with Michael in the corporate office in Philadelphia. I've had a business account for about 4 years. I tried switching to ATT but there were no cable wires in my area. I'm frustrated and I need a cable and a phone line.

User's recommendation: Save your promotions and try to follow up they will have a story or two not to follow through!

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ID
#1984329 Review #1984329 is a subjective opinion of poster.
Service
Comcast Internet Service
Pros
  • Personal customer service
  • Thank
  • Installer
Cons
  • Monopoly of market
  • No solutions offered
  • Scammy and confusing billing scheme
Preferred solution
Deliver product or service ordered

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Verified Reviewer

Comcast - Very disapointed!!!

I have limited speech do to a stroke , Im trying to get my father phone hooked back up because Xfinity court the line in preparation to re-bury and hasnt been back. My father is 90 years old and needs his phone. I have them the phone number associated with the account, the address my fathers name and because I cant remember a pin they cant help me

User's recommendation: Go with someone else.

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ID
#1977287 Review #1977287 is a subjective opinion of poster.
Location
Danville, Illinois
Service
Comcast Internet Service
Pros
  • Technician who connected my building
Cons
  • Poor reliability
Preferred solution
Deliver product or service ordered

Comcast - Customer service sucks

4.0
Details
Tried to correct my internet issue and nothing cant get ahold of anyone
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ID
#1967197 Review #1967197 is a subjective opinion of poster.
Location
Roswell, Georgia
Service
Comcast Internet Service
Preferred solution
Let the company propose a solution

Comcast - Not getting good internet connection

5.0
Details
My wife had a zoom meeting and couldnt get on. We got customer service fast after going through *** Even though she missed the entire meeting. We thank you.
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ID
#1953169 Review #1953169 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast - NO INTERNET

5.0
Details
Did not receive hdm1 cable in my kit need repairman
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ID
#1953127 Review #1953127 is a subjective opinion of poster.
Service
Comcast Internet Service
Preferred solution
Deliver product or service ordered

Comcast - WiFi will not come back on

4.3
Details
Still off please resend the signal
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ID
#1952075 Review #1952075 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast - Billing and internet issues

4.7
Details
I was billed two times for the same service
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ID
#1949407 Review #1949407 is a subjective opinion of poster.
Location
Miami, Florida
Service
Comcast Internet Service