Comcast promised me service, but in the end said they couldn't give me service

1.3
Details
I tried to sign up for comcast/xfinity internet service. Made the initial call, got an awesome price and all ways SUPPOSE to be good. The very next day a tech comes to my home and does nothing but tell me that he didn't have the equipment to set it up, that he would have to get a different tech to come out. That was perfectly fine too. Well, I waited and waited and waited and nothing and no one. I called them to find out why no one had came out and that was when I was informed that because I live more than 150ft from the road that it would cost me $1300 to run internet to my home. That's when I explained that comcast had already ran lines at least 125ft up my driveway and all they would need to do was run the line another 175ft to my house, considering there were already 5 power poles up from the driveway to my home. They wouldn't have to set poles. Comcast said ok, that they would send another tech out to see. Guess what? That tech never showed either, so after another week, I called once more. Comcast then told me that a tech did come to my home and measured and said that they would have to run 420ft of lines in order for me to get xfinity internet. The first thing I asked was when did the tech come to my home because I do not work and do not normally leave the house, so if the third tech came how did he get there without my knowledge and the second thing I asked was how did the invisible tech come up with 420ft from the road when my home is exactly 300ft from the road and there was already 125ft worth of lines running up my driveway. The had no answer for me on that one, so they said they would send a fourth tech out to check it again. Another week goes by an no comcast tech, so this time I decided to just make an appearance at the local comcast office because calling had gotten me nowhere. I got up to the window and polietly(at that moment) asked why I was still waiting for comcast to hook up and install the internet I had ordered 3 weeks prior, when she informed me that I would have to pay them $1350 to run the lines 420ft to my home and pay for some kind of internet box to be installed on the line for me to receive the internet signal. That's when my temper flared and I bluntly said "So, in order for me to get your internet service I'm going to have to pay you for your *** infrastructure out of my own pocket and when I move I cant take it with me?" She bluntly told me "Yes ma'am" I said "you have got to be *** crazy. This is nothing but a bunch of *** So before I really showed my ***, I walked out before the police was called. When I got home, I once again called xfinity and basically said what I said to the woman at the comcast office. They in turn told me the same thing the woman said. I asked again how they came up with 420ft of line when number 1, there were already 5 power poles coming up my drive way, 2 there was already 125ft of line installed, 3 why was I going to have to pay for their infrastructure that I could not take with me if I moved and 4 when did the fourth tech come to my home? That's when they told me that they only supplied everything for up to 150ft of infrastructure and I would be responsible for anything after that. I said if you supply 150ft of infrastructure then why couldn't they add that to the already existing 125ft that was already installed and I would pay the additional 25ft to run it to my home because my home and the last pole at my home was exactly 300ft from the road. They started stuttering and said they would speak with their supervisor. So, I was put on hold for about 30 minutes (in which I believe they were hoping I would just hang up) and when they got back on the line they told me that they would have to go by what the last tech said and run everything completely new from the road up and it would cost $1813 plus tax and the first bill. I told them to get screwed (using other choice words) and hung up. I then got online and filed a complaint with the FCC, which got me no where. I can't understand why I can't get comcast/xfinity internet when my uncle that lives next door to me subscribes to it and still has it today and he didn't have to pay anything for any type of infrastructure but yet each time I spoke to someone I had to pay for it, on top of a bill each month, and each time I got a different price on what it was going to cost me. Comcast/xfinity are nothing but a bunch of greedy ***, that tell lies and send ghosts to my home to do so called measuring.
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ID
#925663 Review #925663 is a subjective opinion of poster.
Location
Knoxville, Tennessee
Service
Comcast Internet Service
Pros
  • Comcast tv
  • Comcast internet
Cons
  • Being lied to
Reason of review
comcast wanting me to pay for their permanent infrastructure
Preferred solution
Deliver product or service ordered

Comcast - Damned Internet-based ads!

I am totally frustrated with Comcast and their constantly bombarding me -- and all consumers -- with *** internet-based ads. They are everywhere, all the time. I have tried stopping them myself, but nothing works, because Comcast WANTS to SHOVE these ads down our throats! I would bet all these advertisers are paying Comcast big bucks to annoy consumers with these ads. And, as we all know, Comcast could care less about its customers. We consumers pay, and pay DEARLY, for our (lousy) Comcast service. We consumers should have THE RIGHT to see, or NOT to see, the ads we want!!!!
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ID
#924219 Review #924219 is a subjective opinion of poster.
Location
Mickleton, New Jersey
Service
Comcast Internet Service
Reason of review
Damn internet-based ads!!!!
Preferred solution
Let the company propose a solution

Comcast - Intentionally Preventing Phone Service

I work from home and have an office VOIP phone connected to my modem. I have to use the work phone as it is linked into the office. After a discussion with Comcast regarding a 2nd modem, they learned of my phone connection. Now my phone won't work. Worked fine up until Comcast made changes on their end. The phone company can see the equipment, but no longer communicate with it. It shows up in the modem as a connected device and Netgear says there is no problem on their end. I have asked Comcast to just change the settings back and was told by one rep they had (still no phone). They continue to tell me that the 'internet' is fine so the 'phone' issue is not their problem. Bottom line they obviously don't like third party equipment and they intentionally changed the settings to prevent my use of VOIP work phone.
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ID
#922320 Review #922320 is a subjective opinion of poster.
Location
Lady Lake, Florida
Service
Comcast Internet Service
Reason of review
Bad quality

Comcast - Internet Service Review from Mount Laurel, New Jersey

1.3
Details
I wàs promised internet blast for 39.00 monthly. This increased to 69.00 a month. Ridiculous price for only internet. Now they sent a letter stating I was mischarged and it SHOULD have been 89.00 a month and subsequently they will charge 89.00 PLUS 13.00 a month in LATE fees until further notice. Comcast and VERIZON are related companies who work together to hold a monopoly in the Richmond area. I have filed a complaint with FCC for unfair and ludicrous business practices. If you want WiFi you have no choice . I am NOT paying 100 a month for internet services.
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ID
#921063 Review #921063 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey
Service
Comcast Internet Service
Reason of review
Pricing issue

Comcast Internet Only Service

2.4
Details
At midnight 09/14/16 Comcast changed the WAN address from 24.10.21.182 to 24.10.18.114. As a result the cable modem was forced OFFLINE until about 3 AM, back online for only several minutes and finally back to normal at 6:08 AM on 09-15-16. About 6 hours of service was lost. Their assertion that they provide 99.99% reliability was not in place during these six hours. As a result of the address change all the port forwarding and VPN addresses that are referenced in our book marks had to changed to the new WAN address prefix. This is about 100 changes made in more than 10 computers. Before this morning, the entire network (cable modem, router and switches, customer owned) worked perfectly until Comcast made a WAN address change.
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ID
#919139 Review #919139 is a subjective opinion of poster.
Location
Antelope, California
Service
Comcast Internet Service
Pros
  • Technician who connected my building
Cons
  • Powerless customer service
  • Ineffective customer service
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

Comcast misleading Data Overage Charges

1.6
Details
From the beginning I have had an issue with Comcast. I was jerked around about getting it installed, told I could self install and then when that was not true I was charged for installation even though I was told that would not happen. I informed Comcast upon start up that we need high speed internet because we streamed Netflix, Hulu, Etc and also used the internet a lot for gaming and surfing. I told them I did not need cable and I was talked into a package deal because it would be 'less money' to get both the internet and cable together. Now I am being charged for data overages- I WAS NOT aware that we had ANY cap whatsoever on data, I would have NEVER agreed to this. I do not get a paper bill, I have to log into an app to access information. I usually just pay my bill. However, this time it was $100 higher. After digging, I was able to discover that I was charged $100 for data overages. I called and spoke with someone at Comcast and was treated SO rudely. I have never in my life been jerked around so much by a company. I am VERY upset and disappointed. I do not want this to happen to other people.
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ID
#915164 Review #915164 is a subjective opinion of poster.
Location
Forest Park, Georgia
Service
Comcast Internet Service
Cons
  • Powerless customer service
  • Deceptive charging
  • Feel comcast is punishing me for your screw up
Reason of review
Not as described/ advertised
Loss
$100
Preferred solution
Price reduction

Comcast - Bad service

1.2
Details

Update by user Oct 01, 2016

The Mass Dept of Consumer Affairs for Cable and Telecom (great service from Ms. Murray) contacted Comcast's Executive office in Boston.

A very nice woman named Jodi organized a crew to address my problem.

They ran all new home run cables from the Comcast box in the basement to my unit because they said the problem was due to my condo connection exceeding the distance limits from the box. The technicians were great and hopefully the problem is solved.

Original review posted by user Sep 01, 2016

Ever since Comcast installed the Xfinity Platform 1 I have had intermittent problems with both my WiFi service and my cable TV service. My WiFi signal is very weak so I am unable to use WiFi in much of my 950 square foot condo, and my cable service often shows little digital squares during transmission that distorts both the picture and the sound. I have made many service calls and worked with Comcast agents both over the phone, for up to 1 1/2 hours, and with techs who came for service calls. With a few exceptions the techs have told me my signal is fine, but several, including a supervisor named Jose O. Cruz, have said the signal was weak and needs to be fixed outside the building. Jose told me to call him next time the problems occurred and I did but he never called me back. Yesterday I had a service call with a supervisor named Joyce. She did some work inside the condo, then went to the basement where she finally identified the cables associated with my service, but she had left her 'crimper' at a previous job. She said she needed the crimper to fix the problem so went back to her previous job, then returned, and said the customer was not at home. Joyce made another appointment for me for today with the dispatcher and I heard both sides of the contact on her speakerphone. I told her twice, and she acknowledged, I only wanted her to return today because she understood the problem. Today a subcontractor from Tri-Wire showed up with no idea what the problem was or what was to be done. I didn't know either so I couldn't tell him. Joyce left no notes from her service call yesterday. The Tri-Wire tech said he tested the signal from outside, not inside, and it was fine. I asked why, If Joyce was finished, did she make another appointment for today and he said she just wanted to leave. And why did Comcast send a subcontractor (Tri-Wire) when I had my service record noted not to send Tri-Wire. I have had problems with them in the past, either not showing up or not fixing the problem. This morning I got a 'YOU'RE ALL SET!' email from Comcast, no mention of today's appointment or an incomplete service call. I called Comcast this morning and asked to speak to a supervisor. An agent filled out a ticket (038087636) and said Kim, a supervisor, would call me back within 2 hours. And, no surprise, I didn't get a call.
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ID
#911317 Review #911317 is a subjective opinion of poster.
Location
Brookline, Massachusetts
Service
Comcast Internet Service
Cons
  • Lying to customers about service problems
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Comcast - Modem rental

I also have had problems with Comcast- I called and spoke to a lady and I explained I could not afford the plan I had. she told me I could save 10 dollars by purchasing my own modem and she changed my plan - lowered it-and locked me in it for2 years...... Now, I'm still getting a charge of 10.00 even after I purchased my own modem ....the reason why they tell me is that I have a voice modem also and being I had 2 modems and I returned 1 I still have to pay the 10 dollar fee for the one I still have because I have voice....the modem that the lady FROM COMCAST TOLD ME TO GET (EVEN LOOKED IT UP ON AMAZON FOR ME) was not the right one....so I have 2 modems -pay 10.00 rental -I give one back and I still get charged 10.00 for the one I got.....plus I'm out the money I paid for the modem- doesn't make sense......
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ID
#909240 Review #909240 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Service
Comcast Internet Service
Reason of review
Pricing issue

Comcast - Slow internet speed

2.9
Details
When I try to download a web page and it is slow - I do a speed test and guess what - I pay for 75 and I am getting 45, 57, 62. I have called in for a "reset" 50 times and then called for an agent - probably 12 times and all they do is a "reset the modem". The next day - my speed is back at 47, 55, 63 when I have trouble. They are ripping the paying customers off and I am now going to the Better Business Bureau and Attorney General Office of my state to address the problem. This is nothing new with Comcast and customers need to make it clear that they are being cheated.
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ID
#907159 Review #907159 is a subjective opinion of poster.
Location
Brandon, Mississippi
Service
Comcast Internet Service
Cons
  • Being lied to by agent that they had fixed the problem
Reason of review
Ongoing month to month overpayment for under service.
Loss
$25
Preferred solution
Price reduction

Comcast is ***

Like I said, comcast is ***. For the past 5 days, the internet has been turning on and off every 2-3 hours. The modem (their newest 1) has to be reset every hour (I don't know why but if I don't reset it every hour, it goes to ***). I'm just sick of this so I'm switching to Verizon. We pay to get 150mbps but we barely get 30 on a good day. It's funny to see how comcast boasts about being the best cable tv/internet/phone provider yet they can't even fix their *** internet. However, I think customer service is decent. I've talked to quite a few friendly agents and they've tried to solve the problem for me. However, it's not a problem on my end, it's on theirs. Nothing against the customer service, many things against the company and it's *** internet. Whoever the CEO of comcast is, they don't give a single *** about what they're providing customers.
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ID
#906047 Review #906047 is a subjective opinion of poster.
Location
Baltimore, Maryland
Service
Comcast Internet Service
Reason of review
Poor customer service

Comcast - Terrible Product, Terrible Service

1.0
Details
Internet access down for days. Given appointment for four days out from call, which I requested to be escalated due to working from home necessity. Given one a day earlier (three days out from call) and then given one for even a day earlier (two days out from call). Called to confirm appointment THE DAY OF and was told that my appt was rejected by dispatch and rescheduled for the NEXT DAY. NO ONE CALLED TO TELL ME, which just makes this worse. I am furious. I am disgusted. And, to top it all off, getting someone on the phone who actually speaks English is like pulling teeth. If we had an option in the area other than this awful product, you can bet we'd jump ship! How do they get away with this type of service and response time????
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ID
#901458 Review #901458 is a subjective opinion of poster.
Location
Panama City Beach, Florida
Service
Comcast Internet Service
Pros
  • When it works
Cons
  • No attempt to try and please us
  • Customer service incompetence
  • Internet service
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund

Comcast Internet Service Review from Dallas, Texas

1.7
Details
I'm forced to use Comcast since it is the only company that provides Internet where I live in Shreveport, and it has been awful. Almost every night, I lose Internet connection and have to reset my modem/router. At least twice a month there are "technical problems" and the internet won't be back on for another day or two. If I'm paying for this every month, and at the price I'm paying, it's ridiculous that there are this many problems with it, not to mention the customer service is complete ***.
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ID
#896215 Review #896215 is a subjective opinion of poster.
Location
Dallas, Texas
Service
Comcast Internet Service
Reason of review
Bad quality

Continued poor service by comcast

Service out again today. Can't send business e mails. Have lost internet at least 9 out of the last 10 days. Kids tell me it has been worse than that. Comcast says SORRY. Not sure why we have to pay full rate when we are not getting average service. Listen I have bad days as well as all people and companies do, BUT CMON Comcast. Deliver what we pay for !!!!!! OR give us credits on our accounts. Be better , strive to be better, tryto be better . do something other than just being!!! Aargh !!! I am using my Verizon hotspot to snd this e mail.
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ID
#892654 Review #892654 is a subjective opinion of poster.
Location
Olympia, Washington
Service
Comcast Internet Service
Reason of review
Bad quality

Comcast - I thought I paid for internet.

1.0
Details
Every day... for the past week and a half, internet service has gone out. Each time it has a fit, it goes on and off erratically for a good 2-3 hours. Every day. You see Comcast. The word "outage" implies "oh, something went wrong! We'll fix it!", and it certainly does not mean "Oh yeah, it's gone down for the day. Seeya in a few hours chump, probably tomorrow too.". I don't pay $60 a month for the ability to gamble on whether or not I get internet. It would literally be more beneficial for me at this point to just cancel my internet altogether, and use my cell phone through USB tethering for internet on my PC. Not only would it be more consistent... BUT, it would get me roughly double download and upload speeds. (My cell phone gets 60mbs down and 20-30 up, whereas comcast gives me 25D5-10U) That's $60 I would rather wipe my fecal crusted anus with and burn in the name of Adolf Hitler. Here's a list of things I can't do with comcast: -Have a VOIP call -play a game -watch a video -listen to music -download anything -browse *** -etc... And a few things I can do... I can feel liquid anger coursing through my veins. I can crack my desk in anger after 6 different skype calls drop because they can't provide internet to me for 10 minutes in a row. I can play some pokemon go waiting for internet to come back for a few minutes I think you have the idea. I hope someone firebombs comcast's headquarters.
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1 comment
Pdwarf
#1196021

Sounds like you may have some anger issues to resolve. Hope you don't brought up on domestic terrorism charges for the firebomb comment.

Something tells me you'd do it yourself, but you're too *** to figure out how to do basic tasks.

ID
#892348 Review #892348 is a subjective opinion of poster.
Location
South Bend, Indiana
Service
Comcast Internet Service
Reason of review
All of the above
Loss
$1440
Preferred solution
Deliver product or service ordered

Comcast Internet Service Review

1.5
Details
Comcast service is always out if it's not the Internet, its everything. I have lived in my new apt. for less then 6mths i hace had to call comcast over 20 times for service or billing.
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ID
#890394 Review #890394 is a subjective opinion of poster.
Location
Towson, Maryland
Service
Comcast Internet Service
Reason of review
Bad quality