Product: Comcast Internet Service Clear all filters (762 of 762 reviews match)
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0 comments

Comcast is not willing to fix my problem

I'm a comcast client for almost 7 years, my service is not working. For the first time I requested phone service with comcast and my phone, internet and cable is not working. Comcast technitians have missed three appointments and customer service states is nothing they can do. I have a bill of almost 3 hundred dollars for a service that I'm not receiving, I'm running out of options. One of the technitian told my husband that the amps are not strong enough, I should I fix this problem? I'm having a contractor review the lines that comast is not willing to check... I need help.
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Author
Location
New Castle, Delaware
Service
Comcast Internet Service
Loss
$300
Review #131290 is a subjective opinion of poster.
0 comments

Comcast sucks!

I've had a terrible experience with trying to get Comcast wireless internet and phone set up in my home. Two service appts (both with the tech arriving late). One service appt on the wrong day (I was at work). Numerous hour+ phone calls trying to get the system to work. Sometimes they couldn't find my account -- had to transfer me to the billing department where (surprise, surprise) they found me with no problem! Finally, in total frustration, I canceled the internet service altogether. Now I'm waiting for the bill to see if they actually take that portion off. I don't know if there's a government agency that regulates them, but I'm guessing no -- because they can charge whatever they want and treat customers any way they want to.
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Author
Location
Medford, New Jersey
Service
Comcast Internet Service
Review #131112 is a subjective opinion of poster.
6 comments

Comcast - Rip off!

Comcast is an absolute rip off. I signed up for one service and got another (which was of course more expensive as comcast wouldn't have it any other way!) I went without internet service for 1 month because the tech screwed up and then they charged me 50 dollars to have someone else come "fix" the problem. It took 4 seperate appts times for a tech to finally arrive and give me service. Horrible Horrible Horrible is how I would describe this service and the customer service dept. They didn't give me a credit for the lack of service and didn't honor the package that I orginally signed up for and wanted to purchase.
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Author
Location
Burlington, Vermont
Service
Comcast Internet Service
Loss
$100
Review #130705 is a subjective opinion of poster.
1 comment

Comcast sucks!

What's the point of having On Demand with Comcast if it never works!!! I called and they didn't do anything for me. Said the would check back in 48 hours to see if ti started to work. How is it going to work if they don't do anything. Does that sound On Demand to you?!! Atlanta doesn't have good cable service! We're waiting for Bellsouth to start up a better cable service so we can switch. Along with be cable problems with comcast, the internet is the other huge problem. We are constantly having problems with the internet and comcast. Don't use comcast if you have any other choice!!
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Author
Location
Tustin, California
Service
Comcast Internet Service
Review #130073 is a subjective opinion of poster.
2 comments

Comcast ***!

I had to choose comcast as my cable and internet service provider because of where I live and I have been unhappy for the last month of service! My internet has not worked and I was on the phone with the technicians trying to fix it for 4+ hours, now they have someone coming to my house. I also tried logging on to their website to check my account and they can't get that straight either. The customer service reps have been extremely nice, but I am at my wits end! I heard that they are a leading company-COMCAST IS THE WORST!
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Author
Location
Bronx, New York
Service
Comcast Internet Service
Review #129600 is a subjective opinion of poster.
0 comments

Comcast Missed Appt and Poor CS

I made appt. on Saturday at the Waldorf Comcast office for a Sun. appt 12pm-3pm. Technician was a no show even with a phone confirmation of appt.. I have not had internet service for 2 wks. CS stated problem was with ZoneLabs. I removed Zonelabs and installed McAfee and the problem has not been resolved. Talked to CS foru times and access to internet problem has still persisted. This has no show for the appt. happened in the past. iExpected to pay for service but technical issues are difficult if not impossible to solve without an act of Congress. Totally dissatisfied customer, slpingbeauty@comcast.net
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Author
Location
Washington, District Of Columbia
Service
Comcast Internet Service
Loss
$1000
Review #129291 is a subjective opinion of poster.
0 comments
In the last 3-4 months, my phone and internet service are completely unreliable. They are down as often as they work and despite numerous calls, I can't get it fixed or my money refunded. They will send a technician who inevitably tells me he's the wrong...
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Author
Location
Spring, Texas
Service
Comcast Internet Service
Loss
$300
Review #129241 is a subjective opinion of poster.
0 comments

Comcast is the worst! Cannot access email 50% of the time. They can't fix it. Or won't.

I have had Comcast internet service for several years and had been fairly happy with it. However over the past 6 months or so it has become increasingly more difficult to access my email via their website. Approximately 50% of the time that I attempt to access email, I receive a message saying "Log in failed." And with increasing frequency, I receive the same message while I am reading my email. It simply cuts out and it is hours before I am able to log back into their website. I have made repeated calls to Comcast and spent hours with their techs to no avail. In fact, the more I complain about this problem, the worse it gets. Their customer service is all but nonexistent. They will not even admit this problem exists! I am so frustrated I am considering getting rid of Comcast altogether. I no longer use their phone service because of poor customer service. And the internet is full of customers saying exactly the same thing I'm saying. Evidently, they don't really give a ***.
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Author
Location
San Jose, California
Service
Comcast Internet Service
Review #127768 is a subjective opinion of poster.
1 comment

Comcast Has Been Incredibly Abusive

I am writing to in regards to Comcast Cable Television. My understanding is that the Better Business Bureauhas an unsatisfactory rating of Comcast. My understanding is that they only give two categoriesof ratings - satisfactory and unsatisfactory. Thisprofessional organization found the way that theyconduct business to be poor enough to give them anunsatisfactory rating. Here are a few websites which list complaints against Comcast: http://www.consumeraffairs.com/internet/comcast_isp.html http://www.consumeraffairs.com/cable_tv/comcast_cable.html http://www.satelliteguys.us/archive/f-107.html My understanding is that every posted complaint represents 500 or more actual ones, since many people do not post complaints generally, and specifically to webpages that have no real power to address their concerns. The behavior towards me has included: 1) Service technicians and customer service represents engaging in consciously vindicitve actions. I even caught them laughing about doing so on more than one occasion. The service tech waited for a key moment in a show and shut off the power to the box right then! 2) Service technicians providing inaccurate informaton (frequently) 3) Customer service represented providing inaccurate information (frequently) 4) Service technicians lying about what problemsare wrong. 5) Service technicians and their bosses consciously trying to evade solving problems. And, as you can review in the posted complaints, myissues with them parallel the experiences of manyother customers. Over the course of two years, I have spent, on average 5 and more hours per month trying to resolve problems with Comcast. Please note what kind of disruption to a person's life that this represents. That, over the course of two years, I have spent something like 120 hours - perhaps 6 full days of my life dealing with problems from this company. And this is the company that we are going to let do national security work for us? Exactly what kind of lunacy is that? They can't even get a TV to work, and we are going to trust them with our lives? This company needs to have its corporate charter revoked. Internet Magazines
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Author
Location
Kearny, New Jersey
Service
Comcast Internet Service
Review #127237 is a subjective opinion of poster.
0 comments

Comcast has failed to provide proper Internet connection

After struggling for the past couple of weeks to keep my Internet connection up and running for longer than one minute at a time, I managed to have a technician come to my home to fix the problem. Not once did he check any of the outdoor connections to see if that could possibly be the problem. He finally relented to giving me a newer modem he was supposed to have walked in with; unfortunately that didn't make any difference. He said he couldn't do anything and I needed to have my computer worked on. It works just fine in the shop that just finished servicing it; it's only while using their connection, that things don't work the way they should. This man was sloppy in appearance, was talking to his wife on his cell phone when he entered my home and continued talking to her for about five minutes after his arrival. Keep in mind that the man I spoke to to set up the appointment on July 10, 2008 ran a couple of tests from his site and he even said the problem was on their end not mine. I want to work from home however that doesn't appear to be a possibility as long as my ISP is failing to provide the service I'm paying for. I've also noticed that the signal is much stronger after midnight, however Comcast refuses to listen. I know someone who works for them and will be finding out who to send a complaint to regarding the lack of help I received on Friday. July 11, 2008. I am definately not a happy person right now.
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Author
Location
Dallas, Texas
Service
Comcast Internet Service
Review #127180 is a subjective opinion of poster.