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Three months trying to get comcast serivice to a doctors office.

For three months a children's doctor that serves needy children, and needs internet service to get hospital lab results, has been trying to get service in a building that already has comcast. The landlord had sent a simple agreement to comcast several times and called repeatly yet no answer from the sales reps at comcast. Is business that good at comcast they don't want more? How can I contact a top manager at comcast to see if they might want one more customer? Does anyone know the e-mail or address of the president of comcast? Any suggestions?
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Review
#133972 Review #133972 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast didn't show after 14 hour wait

Called Comcast on Monday (11 August) they said someone would be out Wednesday (13 Aug) after 3pm, but I could keep calling Tuesday to see if I could pick up a cancellation. After repeated calls Tuesday, I was finally told that I had a "MUST COMPLETE" ticket and they would show up sometime between 8a and 8p on Wed; they wouldn't give me a time. Took the day off and started calling them at 6:15p to find out when they were coming..........kept getting the "MUST COMPLETE" story. I called every 15 minutes until 9:30p and was told I would have to call back Thursday morning and reschedule my appointment. Called Thursday at 6:30a and got an appointment between 2p and 4p. At 1p, someone called and asked if I still needed someone to come out. They showed at 3p and finally the cable that was cut coming across the neighbor's yard. The call center was RUDE and CLUELESS and I was without cable, internet and phone for 3 days. They didn't even apologize for the delays. Unfortunately I am out a day of wages and even if they refunded the 3 days of service I would never see it because it is paid for by the Homeowners Association. Contract is up for renewal next year and I am going to vote not to renew! Call center repeatedly refused to let me speak with a supervisor.
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Review
#131489 Review #131489 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$1000

Comcast, bad service, liars! long hold times! Comcast = *** Artists!

I hope comcast is reading this!!! So i set up service in june. since that day i have had bad service! the tech did not install my modem, instead he was texting his "G mama baby mama mam thing whatever". after that the internet worked for a few (3) days. after that i had 4mb service. i did sign up for 16mb high speed for only $90 bucks. i called about it and they gave me my 16mb back. also i do server level upload and download from home. well that lasted for 2 weeks. then i noticed that my ip address does not resolve to my modem. a tech came out at 5 pm, i had comcast schedule the tech to out there at 6p. i was coming home when i found that the tech came out eariler and that he cannot wait for me to get on site. i told him what need to be done. the ignorant SOB told me that he doesnt know how to log on to my home computer. i ask if he has a tech's (company's) laptop. the answer is NO. so i told him that OK go keep yourself busy be checking the line inside the home, his response... i dont know where the modem is. i told him where is was. he didnt test it. i told him, ok go to the outside box and test the line there. well that was the end of that. well there went about a month and a half of 45+ min hold times 3 times a week. oh and the sad thing is that a few times i got voice mail. that just pissed me off! finally i get a hold of some one friday 8/8/08 i immediately ask for a manager or floor supervisor, 30min wait. he assured me that he would have a technician out on tuesday 8/12/08 despite my unwillingness to pay for very bad and unfair service and he gave me a $20 bonus credit. well tuesday rolls along, at work around 10am i get a call to see if i wanted the tech to come out earlier, i said no because i was at work(1 hr commute to home) the appointment was for 1p-4p. i went home at noon to be there at 1, which i was. i wait and wait, i get a "courtesy" call at three that the tech cannot come out because of the bill issue. i explain the situation to them, basically they want me to pay 225$ for a service im not getting and they denied that i was holding for 45min at a time because they "monitor" the calls. and customer service hung up on me too! today i am going to call someone over there that is above a floor supervisor! i have be wronged as a subscriber. i am done with comcast!!! at&t here i come!!! now i know how this person feels: http://www.washingtonpost.com/wp-dyn/content/article/2007/10/17/AR2007101702359.html I hope comcast is reading this!!!
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1 comment
Anonymous
#30793

I would say screw comcast because they are ***! PLUS THEY *** LIE TO YOU!

Review
#131302 Review #131302 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$1

Comcast is not willing to fix my problem

I'm a comcast client for almost 7 years, my service is not working. For the first time I requested phone service with comcast and my phone, internet and cable is not working. Comcast technitians have missed three appointments and customer service states is nothing they can do. I have a bill of almost 3 hundred dollars for a service that I'm not receiving, I'm running out of options. One of the technitian told my husband that the amps are not strong enough, I should I fix this problem? I'm having a contractor review the lines that comast is not willing to check... I need help.
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Review
#131290 Review #131290 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$300

Comcast sucks!

I've had a terrible experience with trying to get Comcast wireless internet and phone set up in my home. Two service appts (both with the tech arriving late). One service appt on the wrong day (I was at work). Numerous hour+ phone calls trying to get the system to work. Sometimes they couldn't find my account -- had to transfer me to the billing department where (surprise, surprise) they found me with no problem! Finally, in total frustration, I canceled the internet service altogether. Now I'm waiting for the bill to see if they actually take that portion off. I don't know if there's a government agency that regulates them, but I'm guessing no -- because they can charge whatever they want and treat customers any way they want to.
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Review
#131112 Review #131112 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast in Burlington, Vermont - Rip off!

Comcast is an absolute rip off. I signed up for one service and got another (which was of course more expensive as comcast wouldn't have it any other way!) I went without internet service for 1 month because the tech screwed up and then they charged me 50 dollars to have someone else come "fix" the problem. It took 4 seperate appts times for a tech to finally arrive and give me service. Horrible Horrible Horrible is how I would describe this service and the customer service dept. They didn't give me a credit for the lack of service and didn't honor the package that I orginally signed up for and wanted to purchase.
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6 comments
Anonymous
#680920

Signed up with Comcast for 1 tv, no extras. Just television, no added HBO or Showtime and got medium speed internet.

Bill started at 69 bucks a month and within 12 months sky rocketed to 140.00 a month!

And no additional services did we add at anytime. Terrible.

Anonymous
#223432

I TOO HAD COMCAST SERVICE. EVERY MONTH THE BILL GOT HIGHER AND HIGHER.

THEY HAD TO COME TO MY HOME 4 DIFFERENT TIME TO INSTALL THE CABLE. THEN LEFT THE CORDS ALL OVER THE PLACE IN EXCESS. I MENA FOR WHAT. WHO WANTS TO TRIP OVER CORDS EVERDAY.

THEN MY PICTURES KEPT JUMPING BECAUSE OF A DEFECTIVE BOX. AFTER 2 ATTEMPTS TO HAVE SOMEONE COME OUT A YOUNG MAN CAME WITHA DVR AND SAID NO CHARGE. HOWEVER, IT WOULDNT BE COMECAST IF THEY DIDNT CHARGE ME AN EXTRA 17 AMONTH FOR SOMETHING I DIDNT ASK FOR. THE SAID HE DIDNT HAVE ANY OF THE BOXES I HAD IN MY HOUSE(THE SMALL ONE AND THE BIG ONE) THEN WHEN I ASKED ABOUT A CHARGE THAT WAS ON THE BILL THAT APPEARED OUT OF NO WHERE THEY SAID WELL IF YOU LOOK AT YOUR BILL AND SEE THE CODE G568 THEN THAT MEANS YOU WILL BE BILLED FOR EACH BOX AT A DIF RATE.

SO I WATCHT HE SAME CABLE IN DIF ROOMS AND DEPENDING WHAT ROOM IM IN, IT WILL COST MORE TO WATCH TV. I DONT THINK SO!!! THANKS VERIZON FIOS FOR HAVING THE THE BEST CUSTOMER SERVICE AND PRODUCTS. NOW THEY HAVE ISSUSES TOO BUT THE DIF IS THEY ACTUALLY ACT LIKE THEY WANT TO KEEP YOUR BUSINESS.

COMCAST ACTS LIKE THEY COULD CARE LESS. THEN I MOVED TO ANOTHER HOME AND BC SOMEONE LEFT THERE SERVICE THERE AND WITH A BALANCE THEY WOULDNT TURN MY SERVICE ON. I HAD TO FAX MY LEASE AND CREDIT REPORT. WTF I THINK NOT!!!!

THEY WILL NOT GET A DIME FROM ME.

IM SURPRISED THEY HAVENT GONE OUT OF BUSINESS. BUT LIKE THE OTHER POSTS SAYS WE AS CONSUMERS NEED TO STAND UP AND STOP SUPPORTING THESE JACK LEGGERS!!!!

Anonymous
#212983

Yes,comcast used to be in complete control over many areas and even had the support of the local government to do so and of course the local govs all got a piece of the comcast pie to do so.The internet is changing that now and their competion is so great now they will be forced to lower prices or go out of business.

Anonymous
#191659

We were paying 50 a month and they raised us out of the blue to 75 a month. and then they turned off our cable from the box by accident.

they took five days to get out here and fix it. the tech had six excuses for them making the mistake and then charged us 27 dollars to fix it.

Anonymous
#55451

Comcast seems to create a lot of internal gossip about individuals under the guise of being 'transitioning experts' which creates nothing for people save problems. I was approached by one of the executives in their training group to be coached by her in my workplace through her contacting my corporate office and asking to do it blindly.

She used the information internally to place me in a bad light - completely made up while my company placed her and her group under some sort of compliance.

I'm not sure why they reach out to senior leadership to check on people whom consider them stalking others in their workplace. I've also been visited by some of their former employees in my home who come across like paranoid budhists.

Anonymous
#54184

I agree. Big money for no service and a bad attitude!

PLUS, they charge you a month in advance, then shut you off if you're a minute late paying. I will not pay in advance for service. The bill is NEVER the same from month to month. They nickle and dime you to death too.

I shut Comcast off and am going back to Verizon and DirecTV.

Coprporate greed in this country is what is causing the bad economy. Consumers need to stand up for good old fashioned SERVICE and VALUE.

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Review
#130705 Review #130705 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$100

Comcast sucks!

What's the point of having On Demand with Comcast if it never works!!! I called and they didn't do anything for me. Said the would check back in 48 hours to see if ti started to work. How is it going to work if they don't do anything. Does that sound On Demand to you?!! Atlanta doesn't have good cable service! We're waiting for Bellsouth to start up a better cable service so we can switch. Along with be cable problems with comcast, the internet is the other huge problem. We are constantly having problems with the internet and comcast. Don't use comcast if you have any other choice!!
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1 comment
Anonymous
#26229

Dear Muffinc79,

I am sorry to hear you are having problems with your On Demand services. I would be more than happy to get you some assistance with this. Please email me at We_Can_Help@cable.comcast.com if you would like to discuss your matter further.

Sincerely,

Melissa M.

Comcast Customer Connect

National Customer Operations

Review
#130073 Review #130073 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast ***!

I had to choose comcast as my cable and internet service provider because of where I live and I have been unhappy for the last month of service! My internet has not worked and I was on the phone with the technicians trying to fix it for 4+ hours, now they have someone coming to my house. I also tried logging on to their website to check my account and they can't get that straight either. The customer service reps have been extremely nice, but I am at my wits end! I heard that they are a leading company-COMCAST IS THE WORST!
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2 comments
Anonymous
#25991

There is such a love hate relationship with Comcast. They are the gate keeper to our content.

I have actually come to terms with the idea that they are not really going to improve in any dramatic way. I friend of mine pointed me to comcast.ideascale.com to offer suggestions to Comcast.

Others can offer more suggestions and vote on existing ones. Let's let our voices be heard through suggestions.

Anonymous
#25494

Maybe your computer is having problems and it is not the fault of Comcast.

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Review
#129600 Review #129600 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast Missed Appt and Poor CS

I made appt. on Saturday at the Waldorf Comcast office for a Sun. appt 12pm-3pm. Technician was a no show even with a phone confirmation of appt.. I have not had internet service for 2 wks. CS stated problem was with ZoneLabs. I removed Zonelabs and installed McAfee and the problem has not been resolved. Talked to CS foru times and access to internet problem has still persisted. This has no show for the appt. happened in the past. iExpected to pay for service but technical issues are difficult if not impossible to solve without an act of Congress. Totally dissatisfied customer, slpingbeauty@comcast.net
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Review
#129291 Review #129291 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$1000

Comcast in Spring, Texas - Phone/internet never work. They won't fix it.

In the last 3-4 months, my phone and internet service are completely unreliable. They are down as often as they work and despite numerous calls, I can't get it fixed or my money refunded. They will send a technician who inevitably tells me he's the wrong technician & when I call them back, they try to tell me that it's fixed. Now, I'm done trying to get it fixed, I just want a refund for that time period (which they convinced me to wait to request until it was fixed). They won't give me a refund, because in spite of the fact that I was calling regularly, they believe that it must have been working on the days I didn't call or I would've called. When I explained that some days, I'm not home or don't have time to spend hours with them on the phone, they responded that I can't get a refund for days that it may have worked when I wasn't here to check it. I try to point out the irrationality of that to no avail. The worst thing is, they are doing the same thing to everyone in the neighborhood, so we are all paying for services we aren't receiving and they are refusing to refund our money.
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Review
#129241 Review #129241 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$300