Product: Comcast Internet Service Clear all filters (763 of 763 reviews match)
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How can Comcast exhibit such astounding incompetence and abysmal customer service and still be in business? I guess they must be paying off the right politicians to retain their monopoly on cable service. I subscribed to Comcast cable and internet service in South...
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Review
#137787 Review #137787 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast in San Francisco, California - Day 12 - No Service

Like many others affected by hurricane ike, I have been without cable and internet for 12 day's, even though I have had power since 09/13. I have had enough of Comcast and their lack of information. I just would appreciate a little bit of information. This morning, at 9:00 a.m., I returned 3 of the converter boxes back to my local Comcast office and cancled the service (switching to AT&T Uverse). There was a line that was outside of the facility and down the sidewalk with people just like me. Maybe they will begin to understand how poor service and lack of comunication leads to loss of business.
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1 comment
Anonymous
#38708

I'm doing the same in regarsd to Tv service, unfortunately Comcast is the ONLY broadband option for me... and it's really starting to irk me.

We're 18 days without service...and all their 'engineers' etc that are supposedly working in the area, are apparently invisible.

Review
#137533 Review #137533 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$175

Comcast's upgrades increase our Internet problems

For the past month and a half it has been problem after problem, losing internet connection for no reasons on almost a daily basis. We were told in different occassions, that it was our modem, our router, we unpluggged, plugged back, rebooted, you name it and today, that I was even told to contact Microsoft. The bottom line is, we rarely had any connection problems all these years . But for the past 45 days, we would lose connectivity on a daily basis, for 1 or 2 hours, for no reason, and then it would come back again, without us having touched absolutely anything at all. Our internet connection thru Comcast seemed to have a mind of its own. And today, after turning it on our computers to access our email through Outlook, all of a sudden Comcast did not recognize our passwords at all. Their kind CC rep had a lot of patience guiding me through all manners possible to get Comcast recognize our passwords, which we had used all these years with no problems. She finally recommended that we contact Microsoft, because it seemed to be a problem with Outlook. Give me a break! All of a sudden Outlook does not work, just after they did an upgrade? So, without having touched anything, 2 hours later, I try to check our email once more, from the same PC, and miracle of all miracles: it works Comcast has been installing new rollouts, doing upgrades and all that stuff they do to justify new price raises. However, all these "upgrades" have been affecting us, your for the past month and a half. There is no other justification. We don't have FIOS on our end of the street yet, but we are seriously considering switching ASAP. I work from home, and all the problems and service interruptions I've have interfered with my job. Has anyone else experienced this kind of problem?
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1 comment
Anonymous
#40713

i havent really had any issues with our internet...

however, i do have a problem with comcast signing me into a contract without my permission...

:?

:? :?

Review
#137336 Review #137336 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast Philadelphia sends DRUNK technicians

Comcast - specifically Comcast in Philadelphia, is the worst run company I have encountered. And the websites to order service never work. Want to order their new Triple Play with cash back? I tried this 2 months ago and after talking with 10 people including a regional manager (not sure of the exact title) Comcast still thinks I have service in my apartment and when i go to order online, I get none of the deals. Nobody is able to fix this because they are too lazy to take care of this. Back to the title- In my building, Comcast has so far: 1. Sent a technician who was sent up to my apartment by the concierge and never showed at my door, then lied on the report and said nobody was home. 2. Sent a drunk technician to my friends apartment- smelling so bad of alcohol 3. Never once showed up on time to any appointment in my building And I have just bought a new TV and am thinking about internet/cable service. I am now 3 months WITHOUT comcast because I don't want to give them any money. Even though I want to try to order service now, my address is still screwed up so I am not able to. If anyone from Comcast is reading this- send a reply and I would gladly like you to call me. In the meantime, we will all continue to spread how poor Comcast deals with customers.
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Review
#135301 Review #135301 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast in Indianapolis, Indiana - Horrible Service had to Cancel, then the fun started...

So I have been a customer for 4 years and recently moved apartments. They promised me a Saturday install for September 6. No show. They promised me then that they would show up Tuesday. I took the day off work to be home. No Show. I then canceled my service. The problem is that there are no other options for cable and internet service so I had to call them back. I got the same service, but with an "appointment" ten days from now. I have no faith that Comcast will keep its appointment. But I have no other options. If there were any other services in my area I would switch.
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#134891 Review #134891 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast in West Chester, Pennsylvania - Useless Installers and Customer Service Reps

I took a day off work and the installers showed up late and took 4 hours to connect one phone jack. After reviewing the problem I solved 5 minutes. Addtionaly, I called to speak to a manager as the service was horrible on a spamming issue. The internet connectivity is a joke. As an IT professor my time wasted for hours as I called 10 times and nobody was remotely qaulified to help me. The company advertises great service and delivers another. Hopelessly under trained people and poor internet ervic as the router must have been reset one hundred times. Good Bye Comcast
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Review
#134327 Review #134327 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast has the worst customer service

I have been trying for two and a half months to get an erroneous charge off my bill. I have logged over 20 phone calls and 10 hours on the phone with no progress. I speak to person after transferred person finally ending with a "supervisor calling me back" as you can guess no one ever calls back except for an automated phone message telling me I need to call to settle my bill. I moved 2 1/2 months ago (a mile between old and new address) and was charged over $300.00 for not returning my equipment, obviously I shouldn't return my equipment I am still using it. During this period I have not been able to purchase pay per view movies and events because my account is over limit. If I didn't like the product this issue would be a no brainer, I would take their equipment to them and tell them to shove it, unfortunately I do like the cable service and the high speed Internet works great. Whoever is in charge of their customer service should be FIRED, and their boss should be fired for keeping them around. The display of incompetency and overall lack of care on this matter has been incomprehensible, this posting does not begin to convey my frustration.
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Review
#134180 Review #134180 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$500

COMCAST owes me money and will not pay.

In Jan 08 I stopped my internet service with COMCAST. I have now made over 15 calls to over 6 numbers and have logged over 4 hours in call time being bumped from one office to another, many not knowing what to do or how to help. Some offices say they will help but with no action. The end result is they have still have not returned a simple $22.69 they owe me. In Feb 08 they stated it would be 4-6 weeks. In Aug it is still 4-6 weeks. I guess the check is in the mail! Image if we owed them? Do you think they would have taken action?
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Review
#134121 Review #134121 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$22

Three months trying to get comcast serivice to a doctors office.

For three months a children's doctor that serves needy children, and needs internet service to get hospital lab results, has been trying to get service in a building that already has comcast. The landlord had sent a simple agreement to comcast several times and called repeatly yet no answer from the sales reps at comcast. Is business that good at comcast they don't want more? How can I contact a top manager at comcast to see if they might want one more customer? Does anyone know the e-mail or address of the president of comcast? Any suggestions?
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Review
#133972 Review #133972 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast didn't show after 14 hour wait

Called Comcast on Monday (11 August) they said someone would be out Wednesday (13 Aug) after 3pm, but I could keep calling Tuesday to see if I could pick up a cancellation. After repeated calls Tuesday, I was finally told that I had a "MUST COMPLETE" ticket and they would show up sometime between 8a and 8p on Wed; they wouldn't give me a time. Took the day off and started calling them at 6:15p to find out when they were coming..........kept getting the "MUST COMPLETE" story. I called every 15 minutes until 9:30p and was told I would have to call back Thursday morning and reschedule my appointment. Called Thursday at 6:30a and got an appointment between 2p and 4p. At 1p, someone called and asked if I still needed someone to come out. They showed at 3p and finally the cable that was cut coming across the neighbor's yard. The call center was RUDE and CLUELESS and I was without cable, internet and phone for 3 days. They didn't even apologize for the delays. Unfortunately I am out a day of wages and even if they refunded the 3 days of service I would never see it because it is paid for by the Homeowners Association. Contract is up for renewal next year and I am going to vote not to renew! Call center repeatedly refused to let me speak with a supervisor.
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Review
#131489 Review #131489 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$1000