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1 comment

Comcast - Day 12 - No Service

Like many others affected by hurricane ike, I have been without cable and internet for 12 day's, even though I have had power since 09/13. I have had enough of Comcast and their lack of information. I just would appreciate a little bit of information. This morning, at 9:00 a.m., I returned 3 of the converter boxes back to my local Comcast office and cancled the service (switching to AT&T Uverse). There was a line that was outside of the facility and down the sidewalk with people just like me. Maybe they will begin to understand how poor service and lack of comunication leads to loss of business.
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Author
Location
San Francisco, California
Service
Comcast Internet Service
Loss
$175
Review #137533 is a subjective opinion of poster.
1 comment

Comcast's upgrades increase our Internet problems

For the past month and a half it has been problem after problem, losing internet connection for no reasons on almost a daily basis. We were told in different occassions, that it was our modem, our router, we unpluggged, plugged back, rebooted, you name it and today, that I was even told to contact Microsoft. The bottom line is, we rarely had any connection problems all these years . But for the past 45 days, we would lose connectivity on a daily basis, for 1 or 2 hours, for no reason, and then it would come back again, without us having touched absolutely anything at all. Our internet connection thru Comcast seemed to have a mind of its own. And today, after turning it on our computers to access our email through Outlook, all of a sudden Comcast did not recognize our passwords at all. Their kind CC rep had a lot of patience guiding me through all manners possible to get Comcast recognize our passwords, which we had used all these years with no problems. She finally recommended that we contact Microsoft, because it seemed to be a problem with Outlook. Give me a break! All of a sudden Outlook does not work, just after they did an upgrade? So, without having touched anything, 2 hours later, I try to check our email once more, from the same PC, and miracle of all miracles: it works Comcast has been installing new rollouts, doing upgrades and all that stuff they do to justify new price raises. However, all these "upgrades" have been affecting us, your for the past month and a half. There is no other justification. We don't have FIOS on our end of the street yet, but we are seriously considering switching ASAP. I work from home, and all the problems and service interruptions I've have interfered with my job. Has anyone else experienced this kind of problem?
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Author
Location
Holliston, Massachusetts
Service
Comcast Internet Service
Review #137336 is a subjective opinion of poster.
0 comments

Comcast Philadelphia sends DRUNK technicians

Comcast - specifically Comcast in Philadelphia, is the worst run company I have encountered. And the websites to order service never work. Want to order their new Triple Play with cash back? I tried this 2 months ago and after talking with 10 people including a regional manager (not sure of the exact title) Comcast still thinks I have service in my apartment and when i go to order online, I get none of the deals. Nobody is able to fix this because they are too lazy to take care of this. Back to the title- In my building, Comcast has so far: 1. Sent a technician who was sent up to my apartment by the concierge and never showed at my door, then lied on the report and said nobody was home. 2. Sent a drunk technician to my friends apartment- smelling so bad of alcohol 3. Never once showed up on time to any appointment in my building And I have just bought a new TV and am thinking about internet/cable service. I am now 3 months WITHOUT comcast because I don't want to give them any money. Even though I want to try to order service now, my address is still screwed up so I am not able to. If anyone from Comcast is reading this- send a reply and I would gladly like you to call me. In the meantime, we will all continue to spread how poor Comcast deals with customers.
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Author
Location
Philadelphia, Pennsylvania
Service
Comcast Internet Service
Review #135301 is a subjective opinion of poster.
0 comments

Comcast - Horrible Service had to Cancel, then the fun started...

So I have been a customer for 4 years and recently moved apartments. They promised me a Saturday install for September 6. No show. They promised me then that they would show up Tuesday. I took the day off work to be home. No Show. I then canceled my service. The problem is that there are no other options for cable and internet service so I had to call them back. I got the same service, but with an "appointment" ten days from now. I have no faith that Comcast will keep its appointment. But I have no other options. If there were any other services in my area I would switch.
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Author
Location
Indianapolis, Indiana
Service
Comcast Internet Service
Review #134891 is a subjective opinion of poster.
0 comments

Comcast - Useless Installers and Customer Service Reps

I took a day off work and the installers showed up late and took 4 hours to connect one phone jack. After reviewing the problem I solved 5 minutes. Addtionaly, I called to speak to a manager as the service was horrible on a spamming issue. The internet connectivity is a joke. As an IT professor my time wasted for hours as I called 10 times and nobody was remotely qaulified to help me. The company advertises great service and delivers another. Hopelessly under trained people and poor internet ervic as the router must have been reset one hundred times. Good Bye Comcast
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Author
Location
West Chester, Pennsylvania
Service
Comcast Internet Service
Review #134327 is a subjective opinion of poster.
0 comments

Comcast has the worst customer service

I have been trying for two and a half months to get an erroneous charge off my bill. I have logged over 20 phone calls and 10 hours on the phone with no progress. I speak to person after transferred person finally ending with a "supervisor calling me back" as you can guess no one ever calls back except for an automated phone message telling me I need to call to settle my bill. I moved 2 1/2 months ago (a mile between old and new address) and was charged over $300.00 for not returning my equipment, obviously I shouldn't return my equipment I am still using it. During this period I have not been able to purchase pay per view movies and events because my account is over limit. If I didn't like the product this issue would be a no brainer, I would take their equipment to them and tell them to shove it, unfortunately I do like the cable service and the high speed Internet works great. Whoever is in charge of their customer service should be FIRED, and their boss should be fired for keeping them around. The display of incompetency and overall lack of care on this matter has been incomprehensible, this posting does not begin to convey my frustration.
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Author
Location
Indianapolis, Indiana
Service
Comcast Internet Service
Loss
$500
Review #134180 is a subjective opinion of poster.
0 comments

COMCAST owes me money and will not pay.

In Jan 08 I stopped my internet service with COMCAST. I have now made over 15 calls to over 6 numbers and have logged over 4 hours in call time being bumped from one office to another, many not knowing what to do or how to help. Some offices say they will help but with no action. The end result is they have still have not returned a simple $22.69 they owe me. In Feb 08 they stated it would be 4-6 weeks. In Aug it is still 4-6 weeks. I guess the check is in the mail! Image if we owed them? Do you think they would have taken action?
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Author
Location
Washington, District Of Columbia
Service
Comcast Internet Service
Loss
$22
Review #134121 is a subjective opinion of poster.
0 comments

Three months trying to get comcast serivice to a doctors office.

For three months a children's doctor that serves needy children, and needs internet service to get hospital lab results, has been trying to get service in a building that already has comcast. The landlord had sent a simple agreement to comcast several times and called repeatly yet no answer from the sales reps at comcast. Is business that good at comcast they don't want more? How can I contact a top manager at comcast to see if they might want one more customer? Does anyone know the e-mail or address of the president of comcast? Any suggestions?
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Author
Location
Chicago, Illinois
Service
Comcast Internet Service
Review #133972 is a subjective opinion of poster.
0 comments

Comcast didn't show after 14 hour wait

Called Comcast on Monday (11 August) they said someone would be out Wednesday (13 Aug) after 3pm, but I could keep calling Tuesday to see if I could pick up a cancellation. After repeated calls Tuesday, I was finally told that I had a "MUST COMPLETE" ticket and they would show up sometime between 8a and 8p on Wed; they wouldn't give me a time. Took the day off and started calling them at 6:15p to find out when they were coming..........kept getting the "MUST COMPLETE" story. I called every 15 minutes until 9:30p and was told I would have to call back Thursday morning and reschedule my appointment. Called Thursday at 6:30a and got an appointment between 2p and 4p. At 1p, someone called and asked if I still needed someone to come out. They showed at 3p and finally the cable that was cut coming across the neighbor's yard. The call center was RUDE and CLUELESS and I was without cable, internet and phone for 3 days. They didn't even apologize for the delays. Unfortunately I am out a day of wages and even if they refunded the 3 days of service I would never see it because it is paid for by the Homeowners Association. Contract is up for renewal next year and I am going to vote not to renew! Call center repeatedly refused to let me speak with a supervisor.
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Author
Location
San Jose, California
Service
Comcast Internet Service
Loss
$1000
Review #131489 is a subjective opinion of poster.
1 comment

Comcast, bad service, liars! long hold times! Comcast = *** Artists!

I hope comcast is reading this!!! So i set up service in june. since that day i have had bad service! the tech did not install my modem, instead he was texting his "G mama baby mama mam thing whatever". after that the internet worked for a few (3) days. after that i had 4mb service. i did sign up for 16mb high speed for only $90 bucks. i called about it and they gave me my 16mb back. also i do server level upload and download from home. well that lasted for 2 weeks. then i noticed that my ip address does not resolve to my modem. a tech came out at 5 pm, i had comcast schedule the tech to out there at 6p. i was coming home when i found that the tech came out eariler and that he cannot wait for me to get on site. i told him what need to be done. the ignorant SOB told me that he doesnt know how to log on to my home computer. i ask if he has a tech's (company's) laptop. the answer is NO. so i told him that OK go keep yourself busy be checking the line inside the home, his response... i dont know where the modem is. i told him where is was. he didnt test it. i told him, ok go to the outside box and test the line there. well that was the end of that. well there went about a month and a half of 45+ min hold times 3 times a week. oh and the sad thing is that a few times i got voice mail. that just pissed me off! finally i get a hold of some one friday 8/8/08 i immediately ask for a manager or floor supervisor, 30min wait. he assured me that he would have a technician out on tuesday 8/12/08 despite my unwillingness to pay for very bad and unfair service and he gave me a $20 bonus credit. well tuesday rolls along, at work around 10am i get a call to see if i wanted the tech to come out earlier, i said no because i was at work(1 hr commute to home) the appointment was for 1p-4p. i went home at noon to be there at 1, which i was. i wait and wait, i get a "courtesy" call at three that the tech cannot come out because of the bill issue. i explain the situation to them, basically they want me to pay 225$ for a service im not getting and they denied that i was holding for 45min at a time because they "monitor" the calls. and customer service hung up on me too! today i am going to call someone over there that is above a floor supervisor! i have be wronged as a subscriber. i am done with comcast!!! at&t here i come!!! now i know how this person feels: http://www.washingtonpost.com/wp-dyn/content/article/2007/10/17/AR2007101702359.html I hope comcast is reading this!!!
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Author
Location
Chicago, Illinois
Service
Comcast Internet Service
Loss
$1
Review #131302 is a subjective opinion of poster.