Product: Comcast Internet Service Clear all filters (762 of 762 reviews match)
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I call comcast to lower.........

I called comcast to lower my package,and I was told that I would be charged $15, but my account has a promotion to have the internet for $24.99 instead of $42. then I was told that I would be charge $1 and something to up grade. On October 14th, I will be calling to cancel the *** service. We basically have to pay them to give them more ore less money. SCREW COMCAST....... I've written a letter to my landlord advising them of the problem, it's either we have the option of the Dish or Comcast, or I will not be renewing my lease...
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#158626 Review #158626 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast Internet Outages

I can see DC from my apartment in Arlington, VA. One would think that I would have excellent internet speed and reliability being in the middle of a major metropolitan area. Not even close. When I am sitting home during the day the internet drops about 10 times, even the cable tv drops off. Do I pay less for this service, uh, no. Does comcast care? Nope, they want to be paid to come out and fix their own problem !!! Our internet service is so unreliable that we can't bring work home because we can't depend on using the internet. I can't stream video because the internet drops too frequently. The worst part is that Comcast is the only provide to my apartment building so as badly as I want to switch I can't.
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#158070 Review #158070 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast making LAME excuses about *** service.

I was patient with Comcast when our internet, phone, and television went out thanks to snow and heavy storms earlier in the year. However, besides those legitimate reasons, we've had hours and hours of completely random downtime for NO reason lately. We've been using Comcast for four years now and it's been absolutely excellent service up until this year. Last night, our services all went down around midnight. It was a comfortable 60 *** our area at the time, welcome since we'd just been through a heat wave around here. Service wobbled back and forth between present and nonexistent the next morning around 7 AM (65 F). At 10 AM (70 F), we called to ask what was wrong with our service. Their excuse was "the heat has been causing problems with our network." YEAH RIGHT! We had no problems during the heat wave (100+ degrees for 3 days in a row), nor have we had any problems during ANY summer heat up until this year. What a pathetic excuse for a lie. It's still better than Qwest, whose usual excuse was, "Derp, we don't know! You'll just have to wait." They would then proceed to leave us without internet for weeks and bill us for it. Oh Comcast, what happened? How the mighty have fallen.
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#151752 Review #151752 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast comm. sucks

i have the comcast bungle in headland ,al.we have the sorriest service i've ever seen.all of it goes out once a day at least.the service is terrible,the people in the office are very rude and they lie to you about showing up for a sevice call.today is friday and i'm still waiting for them to show up on a call since sunday.oh ***,i could write a book.comcast just sucks.thats it.garrett dykes.the phone don't work,hd sucks and the internet works as slow as dial up does at times.
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#151199 Review #151199 is a subjective opinion of poster.
Service
Comcast Internet Service
We have been customers with Comcast for several years. We have only stayed with them despite poor quality and rising cost with decreasing product out of the inconvience of changing our 3 services (TV, Phone & Internet) with them. That has changed now! We are done with...
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5 comments
Anonymous
#647985

I am now done with ComCast. The install charge was never mentioned and it was very high cost. I thought I had done a good comparison shopping but I was wrong. Customer Serv...

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#150516 Review #150516 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast - Email address passsword

everytime i tried to do something on here it asked me for my email address and password. i tried to put lataushaforrest@hotmail.com and password and a screen pops up and sayes that email and password are wrong it is hard for me to do anything with out it. i dont know if i am doing it wrong or what i need help.i want to be able to get on line to chat and play games for a audlt and kids once i get that everything might be alright i dont have nothing else to say i hope that this can help me with my problem
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#150453 Review #150453 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$67

Comcast - The worst company I have ever dealt with!

From day 1 we have had nothing but problems with Comcast. We have internet and cable and the installer didn't install the internet correctly. The tech who came out to check the problem never even left his truck and then we got the runaround for a month until we had a friend fix the problem. They never compansated us or even appologized. We were charged for that whole month when we didn't even have service. We then have had too many problems with our cable and internet to list. Ooo and RUDE customer service including managers.We have spent numerous hours on the phone aurguing with them. We are canceling our service after 8 months and I am sure we will be robbed of our deposit .
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#144388 Review #144388 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast has the worst customer service I have ever had the misfortune of dealing with.

I scheduled an installation vie their online chat for January 7th 2009, between 830am and 11am. At noon on this day I called Comcast because I had not heard from the technician. I was informed that my install date was actually January the 11th. I asked how was it that the on-line chat person told me the 7th but the call center shows it as the 11th? I was told they had no idea and that they do not have access to the online infromation or vice versa. I had taken the morning off from work and now evidently for nothing. So I reschedule for the 12th since I was unable to be their on the 11th. On the moring of the 12th I get a phone call saying that they cannot be there as scheduled and were running late. When they finally showed up, around 1230pm they spent an hour installing my internet only to tell me that the modem was not any good, they did not have another modem in their truck, they were out of modems in the local office and it might be a few days til they received more modems. The kicker was they modem they had had been sent out for service prior and never check to ensure it was working properly. I called the 800 number and was told there was nothing they could do. Terrible buisness practices!
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#144104 Review #144104 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast loads up on fees

I am a longstanding, on-time paying customer with Comcast. I asked about downgrading service to get their advertised $24.95 economy internet. The CS Rep. informed me it is 1/6th the speed of their high speed internet, there is a $3.00 per month modem fee and a one-time installation charge of $27.95. I mentioned that I currently have HS internet, cable and phone service with them and asked what the $27.95 installation fee is for. I was told that they have to flip a switch, they don't come out to the house. I mentioned that there are other companies offering lower monthly "new customer" rates so if I have to pay an installation fee why would I stay with them? I was told the installation fee couldn't be waived. It looks to me like Comcast doesn't care to much about keeping their customers.
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#143504 Review #143504 is a subjective opinion of poster.
Service
Comcast Internet Service
In short, over the summer I signed up for Comcast's Triple Play package and was quoted both the services I would be receiving and the price I would pay per month (around $120). I signed this agreement/contract for two years, locking the price in. Now, I receive a...
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Anonymous
#290432

i just tried to downgrade my service with comcast and they told me i couldn\'t because I signed a two year contract. I\'m really mad right now.

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#141081 Review #141081 is a subjective opinion of poster.
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Comcast Internet Service