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Comcast sucks

Comcast advertises that its internet service is faster than DSL. What Comast won't tell you is that the service is totally unreliable. When I switched to it I had two service outages of about three hours each and then lost service for two days. When I called, I was told Comcast was working on it. I switched back to DSL after a month. And then try to go to the company website to find out what's on. Three out of five times it doesn't work. What a horrible company. And to think we pay for this sort of lying and abuse. The company is good, though, at co-opting the local officials who "oversee" the franchisee. Municipalities are given their own broadcast channel, and far be it from the *** mayors and city councilors to pull the Comcast plug. No matter the abuses endured by their constituents, the politicians want to keep their mugs on the non-viewed broadcast channel. What a joke.
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#167789 Review #167789 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast is the worst company in the world

Hello, I no longer have a Comcast account number because I've left and never looked back. I did, however, want to tell my story. I find it really sad that this company operates like this and it requires a blog that they don't even operate to potentially get things done. I have never received such shoddy and incompete customer service in my entire life. My husband and I moved to Maryland about 5 years ago and arranged to have Comcast come to the house to set up the cable and internet service. The previous owners already had Comcast and we didn't want any additional service, just switching it into our name and delivery of our digital box so we could order the occasional pay per view. SIX WEEKS later, 8 appointments (with 8 hour windows - thank goodness I had not started my job yet), we finally got our cable hooked up. Comcast would schedule an appt, I would wait patiently and no one would show up. One Sunday, I was given a 12-8 window. Comcast strung me along until midnight telling me the Tech was in the neighborhood, but got behind. Finally after calling every 15 minutes, an honest customer service tech told me that no one was out any more and I had been lied to repeatedly throughout the evening. No one would ever come to my house that late at night. At that point, I was so desperate to just get service, I would have let them come at 3 am. Depending on the customer service person that answered the phone was the dictator of what type of customer service I got. I requested repeatedly that supervisors call me and that was a real shot in the dark. I went as far up the line as I could because I was so angry I could barely see straight. Unfortunately, my house had so many trees around it, a dish was not an option. I had three pages of log notes for every time I called. Throughout the ordeal, Comcast gave me about $250 in service credits, but still could not get the tech to my house. The next to the last appointment they set for me the tech didn't show. When I called to complain, the customer service rep told me that the technician was at my house and no one came to the door. I knew that was a lie because not only did I sit for the 8 hours on my couch reading a novel, I have two seriously large dogs that tell me if someone is walking within 10 feet of my property line. The customer service rep said the technician described my white door (which was not uncommon in my neighborhood) and I didn't answer the door. After six weeks of trying to give these people my money for a service, they had the temerity to accuse me of yanking THEM around. The insinuation was that somehow I enjoyed wasting approximately 60 hours over six weeks just so I could screw them out of service credits for a service I wasn't getting, I guess. I was astounded. The next appt that was set, the tech finally showed, albeit 2 hours late. I found out he was actually a contractor and a very honest customer service rep told me that they have problems all the time controlling their contractors. The tech couldn't figure out why my brand new digital box wasn't working, he had some serious hygiene issues and could barely speak English. I was horrified and as a woman home alone with this person, I was nervous. Over the next week, we had 3 addtl techs (1 contractor and 2 actual Comcast employees) come to my house to try and fix the digital box. I finally screamed and yelled so loud, they just replaced it. From that point on, my service was fine. If I am ever in a Comcast area again, I will go without cable then to ever do business with them again. My suggestion to anyone looking at Comcast is to run in the other direction. Get bunny ears or a dish. It will save you a lot of pain.
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#162791 Review #162791 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast Screwing MA Customers Maybe More

Just a heads up to Comcast customers at least in MA, and maybe in other regions as well. 6 months ago I switched to limited basic cable (channels 1-20) from extended basic cable (1-99). Our bill went down, but the channels we had access to remained the same (1-99). At first I was pleased because I was getting the same channels for less. But then I called Comcast and got pissed. It turns out that until the recent Tru2Way digital conversion, they could not tell what channels limited basic and extended basic subscribers were getting so they allowed both groups of subscribers to access 1-99 (the extended basic lineup). What this means is that when I was paying for extended basic cable, I was getting the exact same channels as someone paying for limited basic. I'm not sure for how long Comcast could not tell which subscribers were getting what channels but the way I see it, unless I switched to limited basic on the exact day they stopped being able to tell who was getting what channels, they owe me the difference between a limited basic and extended basic subscription for every month that they couldn't tell. We connect without a cable box and I'm not sure whether this applies to people with boxes or even with other subscription levels. I'm pretty furious.
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#162389 Review #162389 is a subjective opinion of poster.
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Comcast Internet Service

Comcast Technical Service Sucks!

We came home on a Monday to find ALL three products down...the phone, the cable & Internet! We called and were told that there was trouble in the area. Tuesday...still NOTHING, were told they would send someone out on Wednesday...BUT no one came. Called back and was on cell phone almost an hour wating for resolve...still NOTHING. Called again today (Thursday) and was told we had an appointment from 11-2 and was NOT called to tell us of this! If they do not resove this today, we will QUIT Comcast and we have two accounts! Darlene A. Martinez/Pissed Customer of 9 years.
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#162376 Review #162376 is a subjective opinion of poster.
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Comcast Internet Service

Broken promises from Comcast

I have had cable Internet service since 2000 and never switched service to other company. My record also showed that I paid $395.45(pre paid 1year contract) since 2003. My last Internet payment was 1/11/09($395+$36.xxcable TV=$434.71, with $395 prepaid for all year). And in July 2009, I got bill which indicated that my Internet rate changed to $57.xx/month. Prior to the change, I had never received any notice regarding the rate hike. Back in June, I canceled my cable service with Comcast. At the moment, I had already confirmed with Comcast service rep that the cancellation of the cable TV would have no impact on my internet rate, because the prepaid internet service was carried over from that of previous company (the company was taken over by Comcast). For the following months, several Internet bills with increased rate were sent to me. When I called the service hotline, many service reps didn't even acknowledge the existing prepaid service rate. Finally on Oct. 5th, we had chance talking to business service manager Ron and residential service manager Jerry, they reconsidered my situation and on Oct 7th, when we talked to service rep Manu, he confirmed we should call December 10th to renew our existing prepaid service for $395.45. Unfortunately, when I called again to confirm this arrangement, the answer we got was changed again. Comcast insisted that since we canceled our cable TV service, they permanently removed the special prepaid code from my account. It is a very frustrated situation because I have already prepaid the service since the Jan of 2009, and obviously, the original term should be honored through the entire year. However, apparently the service term for the Internet was changed right after the cancellation of the cable TV. Comcast accepted my money for the entire year of the Internet service thus has to honor its own term, that's a business integrity issue. Yesterday, I again received the Internet bill and it again shows the increased rate for Internet service. So, I called again and this time, the service rep said he was in somewhere in Mexico and didn't have capabilities to deal with this matter. Since July, I have called numerous times to Comcast and almost each time, I had to spent at least an hour on the line and each time I would get different answers. Yet the problem still remains. Comcast simply can't keep their promises and I hope something can be done about it. Being ripped off is not something that a company should reward their longtime customer with!!!!!!
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#161899 Review #161899 is a subjective opinion of poster.
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Comcast Internet Service

Comcast - Comast refuses to refund money

I had cable and internet with Comcast. The introdutory fees were ok, but soon after a while the fees climbed. On November 2008 I terminated the Internet (fees were outragous). I turned in the equipment at the local office. Last August i got disgusted with their service fees and terminated the able service. A year later, they are saying I didn't return the modem for the internet terminated a year ago. They refuse to return my money. I hope to never do business with omcast again. In no way before last month a year later did the company say anything about the modem. Who would think about keeping a reciept for a year?
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#160989 Review #160989 is a subjective opinion of poster.
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Comcast Internet Service

Comcast - Promised credits by phone, but bill shows same rate

I called in to turn my service off. The CSR told me she didn't want to lose my business and that she would adjust my bill to keep me at the same rate of promotion. I have made numerous calls to Comcast, because I was credited 1 month, but now back at the inflated rate again. They say the same when I call in- "I will go in and credit your account, fix the problem and you will see it on your next bill." Well I haven't!! Anyone else had the same issues that can share the results?
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#160937 Review #160937 is a subjective opinion of poster.
Service
Comcast Internet Service
My cable service is paid for by my condominium association every month. My tenant has internet service with Comcast and was late to pay his bill. They cut off his service and my cable service. When I called to try and straighten it out, I was passed from one phone...
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Anonymous
#86779

Who\'s name is the bill in, and does comcast know theres 2 different people living in the same address?. Why are you mad at Comcast for turning off the service when they we...

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#159736 Review #159736 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast Dosen't Finish Installatioin

For over a month now I've been waiting for Comcast to bury a cable that runs from the road to my house. I've made no less than 4 appointments to have this done and the company continues to loose, delete or otherwise disregard these appointments. I've called, visited the local office and used the online chat. All with the same results: I am told the appointment is in the system but I can't get a confirmation number so I should just call the Comcast customer service and it will tell me when my work order is scheduled. Needless to say every time I call I get the infamous "you have no appointments scheduled" message. When I visit the local office I get a run around that Comcast uses subcontractors, only one person has access to the scheduling system in the office, and that person, is of course out. I leave my name, phone number and email but get no response. Winter is coming and the cable is unburied and I'm not paying my bill until Comcast finishes the job they started.
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#159232 Review #159232 is a subjective opinion of poster.
Service
Comcast Internet Service
FrontierNet raised rates so we thought we'd go ahead and switch everything to comcast for tv, internet & phone - i was without phone for a week and had to buy a cell because they forgot to enter the order - it went downhill from there --- poor customer service,...
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Anonymous
#514613

No, Comcast does suck. At our business the phones and internet go out at least once a day. There is no way to transfer it to another phone when that happens without calling Co...

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#158760 Review #158760 is a subjective opinion of poster.
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Comcast Internet Service