Seller: Comcast Product: Comcast Internet Service Clear all filters (0 of 763 reviews match)
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Comcast - By Far, The Worse Company I've Ever Seen

After a month of area outages and all the ridiculousness that Comcrap can dish out, I've decided to move them into position #1 for Worse Company Ever. This isn't my first experience with them but it has been several years since I fired them from another property. We moved into our current home 8 months ago and have been experiencing area outages more and more frequently, 8-10 or so over the past month. Late last week, the 15+ hour area outage cleared up, but not for us as we were still down. After a few hours of sillyness talking with 5 different people within the organization, we agreed to be down another 18 hours waiting on a service person to come to our home. Turned out the problem was with their equipment at the street, and not that our modem was at its "End of Life" as one of their techs told me the night before, or that our wiring must have just gone bad during the outage as another tech diagnosed. I don't know what else to do except pay this garbage monopoly organization the $200 early termination fee (We signed a 2 year agreement and we barely made it 8 months.) Unfortunately we have no other good options. Our wireless phone provider service isn't great where we live and the DSL service only goes to 10mb. We can easily go back to satellite TV but we dont have a good place to stick the dish due to the way our house sits. That is why we made the mistake of giving Comcrap another chance. NEVER AGAIN!!!!!
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Review
#1014958 Review #1014958 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality
Preferred solution
A new provider

Comcast - Dropped signal

I use the Internet daily. The company I work for is in Minneapolis and I use Skype for Business for meetings. Additionally, my company uses Citrix for remote users to connect to their desktop. Any momentary drop of the Internet signal will crash my connection. This problem has become so frequent that my work is being compromised. I went to AT&T today with the hope for more reliable service. I can test the service for 30 days. My concern is that they can only provide a 6Mb connection speed. I don't quite understand how Xfinity internet speeds of 200 Mb will compare to AT&T speed of 6 Mb. AT&T said that when I run a speedtest and see that I'm getting upwards of 200 Mb, that speed is what is available in my area and other users are bleeding off of this signal. AT&T is a dedicated line. It's sad that in 2017 mega companies like Comcast and AT&T haven't been able to deliver adequate Internet to all their customers.
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Review
#1009366 Review #1009366 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality
Loss
$10000
Preferred solution
Let the company propose a solution

Comcast - Internet and router service

I take it this company Comcast is doing testing all hours of the day and night!! I have to unplug due to hot stage!! I am happy that I don't have to pay for such service and a matter of fact pay to replace equipment!! I wish it was such a router to see what is hook up to this router?? I said before I do unplug router to cool off,but when plug back in it goes back to what you see in video!! I take it this is how you do business with your customers!! At times when I want to use or download better yet send something all it does is spin like stuck in mud just like a tire to a vehicle spin after a while I get to use my turn!! I wonder if it happen there you would be working on it in no time!!
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Review
#1005871 Review #1005871 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality

Comcast - Internet Service Review

1.2
Details
Unsatisfied with service always having issues with Internet and on demand freezing too much money for lousy service
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Review
#1005243 Review #1005243 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality

Comcast - Poor customer service

3.4
Details
I signed up for Comcast internet June 2016. On August 26, 2016 I signed up for Comcast Xfinity triple play I was told I needed a phone to use the voice function, (voice works without a phone) I repeatedly Declined the phone service, but I was told I needed to sign up for it But I didn’t have to hook it up, of which I agreed. My first Months bill carried an equipment charge of $10.00 For internet/voice equipment, after calling Xfinity and explaining that I previously had internet and supplied my own modem and router I was given a follow up tag number to show they had indeed submitted A follow up. This scenario has continued every billing cycle since August, I call and I’m given a call tag. It is now February and I am still being charged for equipment, the sales person Also, told me I would receive a $200.00-dollar gift card, and every month when I call I am told it take a while to receive a gift card.? Being so frustrated with Comcast I called to drop to a lower tier of service And was told my triple play package is the cheapest they offer and if I drop The premium or sports channels my bill would go up. I cannot wait to drop Comcast when my contract expires, meanwhile I would like To get my $200.00 gift card and the $10 00 equipment charges refunded to me,
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Review
#1004053 Review #1004053 is a subjective opinion of poster.
Service
Comcast Internet Service
Pros
  • Voice control
Cons
  • Billing problems
Reason of review
Poor customer service
Loss
$260
Preferred solution
Let the company propose a solution

Comcast - Delay of alerts for calls

1.0
Details
My cousin has Comcast in New Jersey, and it is horrible. They can wait days before they inform her she has about 20 missed calls. They are a disgrace. I can call her, know she is home, and she never gets the call, or is alerted days later of missed calls or messages. This has been going on for months and months. You would think they would care, but they do not. I think a carrier pigeon could get a message to her faster than your service. How about a turtle, even that would be faster. I can always tell when you have her internet down, when I do not hear from her for days.
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Review
#1001172 Review #1001172 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality

Comcast - A Disgrace to Present Day Business Standards

1.0
Details
***Contact Better Business Bureau for real results*** Comcast should feel embarrassed. I very rarely complain about services I purchase, but Comcast has consistently ruined my cable/internet experience on countless occasions for approximately 5 years. If you run speed tests, you will quickly realize you receive a fraction of the speed you paid for, depending on time and day. Speaking with Customer service is dangerous - they withhold information regarding future price/rate changes, so demand crystal clarity when subscribing. -Comcast customer service will inform you there is no complaint dept if you ask. -Comcast customer service will speak to you nicely, but *** bald into the next life. -Comcast believes in Price/rate changes for everyone! -Hidden fees, Yes Please! Every few months a new charge will appear on your bill that you didn't request. Just routinely call and have these removed (20 min. to speak to Rep so set aside time). -Comcast won't take you seriously until you contact Better Business Bureau. Some day, A great moral force will demolish the Comcast Empire and demand apologies from its elder prophets. Until then, We the people must cope with the deceitful and incompetent blow hard that is Comcast.
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Review
#997455 Review #997455 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • Disregard for their customers
  • Deceitful marketing
  • Broken add-ons
Reason of review
Horrible - Service/Customer Service/Prices
Preferred solution
Let the company propose a solution
Tags
  • Comcast Poor Internet Service
  • hidden Charges
  • Bad Customer Service
  • Cable Services Broken
  • Deceiving Offers

Comcast - Disorganized and deceitful

1.2
Details
I've had service(?) from this company since 7/2015. They have fouled up my billing on more than one occasion, been untruthful, have awful service, don't invest in utilizing USA phone support (anti-American) and now I truly believe they are throttling down my WiFi so I give them even more money on a monthly basis to get a "faster internet connection". Some days WiFi drops out completely. You call them and you are lucky if you can get away from their initial voice recognition system which is horrendous in and of itself. If you are lucky, you hear "service is out in your area...we are working on it". Finally, I've had to leave work on 3 occasions to be present for a technician to come in to fix the system. I AM HOPING THAT THEIR MONOPOLY IS NOT EXTENEDED BY THE FCC WHEN SOME ISP WANTS TO BUY THEM OR VICE VERSA. They are the worst company I've ever had dealings with. I truly believe they are throttling back WiFi to get people to get a faster and obviously more expensive package
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Review
#995682 Review #995682 is a subjective opinion of poster.
Service
Comcast Internet Service
Pros
  • Very little with this company
Cons
  • No use of american technicians by phone
  • Frustrating voice recognition phone system
  • Deceitful practices
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Tags
  • Comcast Bad Service Xfinity
Comcast internet system plus router
Comcast internet system plus router
Is there any reason why this router is working like this day and night especially when one is sleeping?? To top that off no one is using the internet at that time?? How do I know? One has to use the bathroom at time? Yes?? I am on Comcast Insider!!! I waited 10 minutes...
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Review
#988618 Review #988618 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality

Comcast - Internet Service Review

1.0
Details
Hello i have been with comcast for four yrs an have been being bill for my own modem i as well have been haveing isssuse since september where the cable an internet are going very slow where if i change the channel it takes ten mins for guide to appear an ten mintues for the channel to change an now my cable have not worked since new years eve an now it firday the 6th of january evey time i call comcast i get the runn around an then the send two techs out whom didnt do anything an an the still chanrge me for them an the cable still dosent work nor dose it work in my bed room i had t rearrange my entire room to get the internet to work iny bed room also my bill startin july was only suppose to be with taxes a other fees 160-170 never have seen one bill for that amount NEVER
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Review
#986621 Review #986621 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality