Product: Comcast Internet Service Clear all filters (763 of 763 reviews match)
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Comcast - Wow! Amazing service!

1.0
Details
I really hope you're happy with yourselves, you have probably the worst internet service I have ever witnessed. I sincerely hope and pray that you all stop what you're doing and find something else to do. Have a wonderful night (surprised that this wasn't helpful? Now you know how we all feel)
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Review
#1041736 Review #1041736 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality

Comcast Internet Service Review

1.0
Details
The worst company ever Sorst speed internet Horrible customer service experience Stay away from this company
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Review
#1029405 Review #1029405 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality

Comcast - I hate this company!

1.6
Details
Customer service is awful! Internet, TV and Phone service keep going out. There is an outage in the area but no one knows anything about it. What can't they have the technicians put up to date info on the the website? Customer service is in the Philippines and they have NO idea what is going on nor do they speak English very well. I am switching as soon as I get me service back...good bye! WHY DO I NEED TO HAVE 100 words? This is crazy. Iwill keep writing until it hits one hundred words words words words words words words words words...
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Review
#1021361 Review #1021361 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • Service goes down please invest in us based customer service
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Full refund

Comcast promised me service, but in the end said they couldn't give me service

1.3
Details
I tried to sign up for comcast/xfinity internet service. Made the initial call, got an awesome price and all ways SUPPOSE to be good. The very next day a tech comes to my home and does nothing but tell me that he didn't have the equipment to set it up, that he would have to get a different tech to come out. That was perfectly fine too. Well, I waited and waited and waited and nothing and no one. I called them to find out why no one had came out and that was when I was informed that because I live more than 150ft from the road that it would cost me $1300 to run internet to my home. That's when I explained that comcast had already ran lines at least 125ft up my driveway and all they would need to do was run the line another 175ft to my house, considering there were already 5 power poles up from the driveway to my home. They wouldn't have to set poles. Comcast said ok, that they would send another tech out to see. Guess what? That tech never showed either, so after another week, I called once more. Comcast then told me that a tech did come to my home and measured and said that they would have to run 420ft of lines in order for me to get xfinity internet. The first thing I asked was when did the tech come to my home because I do not work and do not normally leave the house, so if the third tech came how did he get there without my knowledge and the second thing I asked was how did the invisible tech come up with 420ft from the road when my home is exactly 300ft from the road and there was already 125ft worth of lines running up my driveway. The had no answer for me on that one, so they said they would send a fourth tech out to check it again. Another week goes by an no comcast tech, so this time I decided to just make an appearance at the local comcast office because calling had gotten me nowhere. I got up to the window and polietly(at that moment) asked why I was still waiting for comcast to hook up and install the internet I had ordered 3 weeks prior, when she informed me that I would have to pay them $1350 to run the lines 420ft to my home and pay for some kind of internet box to be installed on the line for me to receive the internet signal. That's when my temper flared and I bluntly said "So, in order for me to get your internet service I'm going to have to pay you for your *** infrastructure out of my own pocket and when I move I cant take it with me?" She bluntly told me "Yes ma'am" I said "you have got to be *** crazy. This is nothing but a bunch of *** So before I really showed my ***, I walked out before the police was called. When I got home, I once again called xfinity and basically said what I said to the woman at the comcast office. They in turn told me the same thing the woman said. I asked again how they came up with 420ft of line when number 1, there were already 5 power poles coming up my drive way, 2 there was already 125ft of line installed, 3 why was I going to have to pay for their infrastructure that I could not take with me if I moved and 4 when did the fourth tech come to my home? That's when they told me that they only supplied everything for up to 150ft of infrastructure and I would be responsible for anything after that. I said if you supply 150ft of infrastructure then why couldn't they add that to the already existing 125ft that was already installed and I would pay the additional 25ft to run it to my home because my home and the last pole at my home was exactly 300ft from the road. They started stuttering and said they would speak with their supervisor. So, I was put on hold for about 30 minutes (in which I believe they were hoping I would just hang up) and when they got back on the line they told me that they would have to go by what the last tech said and run everything completely new from the road up and it would cost $1813 plus tax and the first bill. I told them to get screwed (using other choice words) and hung up. I then got online and filed a complaint with the FCC, which got me no where. I can't understand why I can't get comcast/xfinity internet when my uncle that lives next door to me subscribes to it and still has it today and he didn't have to pay anything for any type of infrastructure but yet each time I spoke to someone I had to pay for it, on top of a bill each month, and each time I got a different price on what it was going to cost me. Comcast/xfinity are nothing but a bunch of greedy ***, that tell lies and send ghosts to my home to do so called measuring.
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Review
#925663 Review #925663 is a subjective opinion of poster.
Service
Comcast Internet Service
Pros
  • Comcast internet
  • Comcast tv
Cons
  • Being lied to
Reason of review
comcast wanting me to pay for their permanent infrastructure
Preferred solution
Deliver product or service ordered
Tags
  • Internet or Cable service

Comcast - Internet and router service

I take it this company Comcast is doing testing all hours of the day and night!! I have to unplug due to hot stage!! I am happy that I don't have to pay for such service and a matter of fact pay to replace equipment!! I wish it was such a router to see what is hook up to this router?? I said before I do unplug router to cool off,but when plug back in it goes back to what you see in video!! I take it this is how you do business with your customers!! At times when I want to use or download better yet send something all it does is spin like stuck in mud just like a tire to a vehicle spin after a while I get to use my turn!! I wonder if it happen there you would be working on it in no time!!
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Review
#1005871 Review #1005871 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality

Comcast - Poor customer service

3.4
Details
I signed up for Comcast internet June 2016. On August 26, 2016 I signed up for Comcast Xfinity triple play I was told I needed a phone to use the voice function, (voice works without a phone) I repeatedly Declined the phone service, but I was told I needed to sign up for it But I didn’t have to hook it up, of which I agreed. My first Months bill carried an equipment charge of $10.00 For internet/voice equipment, after calling Xfinity and explaining that I previously had internet and supplied my own modem and router I was given a follow up tag number to show they had indeed submitted A follow up. This scenario has continued every billing cycle since August, I call and I’m given a call tag. It is now February and I am still being charged for equipment, the sales person Also, told me I would receive a $200.00-dollar gift card, and every month when I call I am told it take a while to receive a gift card.? Being so frustrated with Comcast I called to drop to a lower tier of service And was told my triple play package is the cheapest they offer and if I drop The premium or sports channels my bill would go up. I cannot wait to drop Comcast when my contract expires, meanwhile I would like To get my $200.00 gift card and the $10 00 equipment charges refunded to me,
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Review
#1004053 Review #1004053 is a subjective opinion of poster.
Service
Comcast Internet Service
Pros
  • Voice control
Cons
  • Billing problems
Reason of review
Poor customer service
Loss
$260
Preferred solution
Let the company propose a solution

Comcast - Internet Service Review

1.0
Details
Hello i have been with comcast for four yrs an have been being bill for my own modem i as well have been haveing isssuse since september where the cable an internet are going very slow where if i change the channel it takes ten mins for guide to appear an ten mintues for the channel to change an now my cable have not worked since new years eve an now it firday the 6th of january evey time i call comcast i get the runn around an then the send two techs out whom didnt do anything an an the still chanrge me for them an the cable still dosent work nor dose it work in my bed room i had t rearrange my entire room to get the internet to work iny bed room also my bill startin july was only suppose to be with taxes a other fees 160-170 never have seen one bill for that amount NEVER
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Review
#986621 Review #986621 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality

Comcast - By Far, The Worse Company I've Ever Seen

After a month of area outages and all the ridiculousness that Comcrap can dish out, I've decided to move them into position #1 for Worse Company Ever. This isn't my first experience with them but it has been several years since I fired them from another property. We moved into our current home 8 months ago and have been experiencing area outages more and more frequently, 8-10 or so over the past month. Late last week, the 15+ hour area outage cleared up, but not for us as we were still down. After a few hours of sillyness talking with 5 different people within the organization, we agreed to be down another 18 hours waiting on a service person to come to our home. Turned out the problem was with their equipment at the street, and not that our modem was at its "End of Life" as one of their techs told me the night before, or that our wiring must have just gone bad during the outage as another tech diagnosed. I don't know what else to do except pay this garbage monopoly organization the $200 early termination fee (We signed a 2 year agreement and we barely made it 8 months.) Unfortunately we have no other good options. Our wireless phone provider service isn't great where we live and the DSL service only goes to 10mb. We can easily go back to satellite TV but we dont have a good place to stick the dish due to the way our house sits. That is why we made the mistake of giving Comcrap another chance. NEVER AGAIN!!!!!
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Review
#1014958 Review #1014958 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality
Preferred solution
A new provider

Comcast - Delay of alerts for calls

1.0
Details
My cousin has Comcast in New Jersey, and it is horrible. They can wait days before they inform her she has about 20 missed calls. They are a disgrace. I can call her, know she is home, and she never gets the call, or is alerted days later of missed calls or messages. This has been going on for months and months. You would think they would care, but they do not. I think a carrier pigeon could get a message to her faster than your service. How about a turtle, even that would be faster. I can always tell when you have her internet down, when I do not hear from her for days.
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Review
#1001172 Review #1001172 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality

Comcast - Internet Service Review

1.2
Details
Unsatisfied with service always having issues with Internet and on demand freezing too much money for lousy service
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Review
#1005243 Review #1005243 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality