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Comcast - Internet Service Review

1.2
Details
Unsatisfied with service always having issues with Internet and on demand freezing too much money for lousy service
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Author
Service
Comcast Internet Service
Reason of review
Bad quality
Review #1005243 is a subjective opinion of poster.
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Comcast - Poor customer service

3.4
Details
I signed up for Comcast internet June 2016. On August 26, 2016 I signed up for Comcast Xfinity triple play I was told I needed a phone to use the voice function, (voice works without a phone) I repeatedly Declined the phone service, but I was told I needed to sign up for it But I didn’t have to hook it up, of which I agreed. My first Months bill carried an equipment charge of $10.00 For internet/voice equipment, after calling Xfinity and explaining that I previously had internet and supplied my own modem and router I was given a follow up tag number to show they had indeed submitted A follow up. This scenario has continued every billing cycle since August, I call and I’m given a call tag. It is now February and I am still being charged for equipment, the sales person Also, told me I would receive a $200.00-dollar gift card, and every month when I call I am told it take a while to receive a gift card.? Being so frustrated with Comcast I called to drop to a lower tier of service And was told my triple play package is the cheapest they offer and if I drop The premium or sports channels my bill would go up. I cannot wait to drop Comcast when my contract expires, meanwhile I would like To get my $200.00 gift card and the $10 00 equipment charges refunded to me,
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Author
Service
Comcast Internet Service
Pros
  • Voice control
Cons
  • Billing problems
Reason of review
Poor customer service
Loss
$260
Preferred solution
Let the company propose a solution
Review #1004053 is a subjective opinion of poster.
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Comcast - Delay of alerts for calls

1.0
Details
My cousin has Comcast in New Jersey, and it is horrible. They can wait days before they inform her she has about 20 missed calls. They are a disgrace. I can call her, know she is home, and she never gets the call, or is alerted days later of missed calls or messages. This has been going on for months and months. You would think they would care, but they do not. I think a carrier pigeon could get a message to her faster than your service. How about a turtle, even that would be faster. I can always tell when you have her internet down, when I do not hear from her for days.
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Author
Service
Comcast Internet Service
Reason of review
Bad quality
Review #1001172 is a subjective opinion of poster.
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Comcast - A Disgrace to Present Day Business Standards

1.0
Details
***Contact Better Business Bureau for real results*** Comcast should feel embarrassed. I very rarely complain about services I purchase, but Comcast has consistently ruined my cable/internet experience on countless occasions for approximately 5 years. If you run speed tests, you will quickly realize you receive a fraction of the speed you paid for, depending on time and day. Speaking with Customer service is dangerous - they withhold information regarding future price/rate changes, so demand crystal clarity when subscribing. -Comcast customer service will inform you there is no complaint dept if you ask. -Comcast customer service will speak to you nicely, but *** bald into the next life. -Comcast believes in Price/rate changes for everyone! -Hidden fees, Yes Please! Every few months a new charge will appear on your bill that you didn't request. Just routinely call and have these removed (20 min. to speak to Rep so set aside time). -Comcast won't take you seriously until you contact Better Business Bureau. Some day, A great moral force will demolish the Comcast Empire and demand apologies from its elder prophets. Until then, We the people must cope with the deceitful and incompetent blow hard that is Comcast.
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Author
Service
Comcast Internet Service
Cons
  • Disregard for their customers
  • Expensive for what you get
  • Deceitful marketing
Reason of review
Horrible - Service/Customer Service/Prices
Preferred solution
Let the company propose a solution
Tags
Review #997455 is a subjective opinion of poster.
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Comcast - Disorganized and deceitful

1.2
Details
I've had service(?) from this company since 7/2015. They have fouled up my billing on more than one occasion, been untruthful, have awful service, don't invest in utilizing USA phone support (anti-American) and now I truly believe they are throttling down my WiFi so I give them even more money on a monthly basis to get a "faster internet connection". Some days WiFi drops out completely. You call them and you are lucky if you can get away from their initial voice recognition system which is horrendous in and of itself. If you are lucky, you hear "service is out in your area...we are working on it". Finally, I've had to leave work on 3 occasions to be present for a technician to come in to fix the system. I AM HOPING THAT THEIR MONOPOLY IS NOT EXTENEDED BY THE FCC WHEN SOME ISP WANTS TO BUY THEM OR VICE VERSA. They are the worst company I've ever had dealings with. I truly believe they are throttling back WiFi to get people to get a faster and obviously more expensive package
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Author
Service
Comcast Internet Service
Pros
  • Very little with this company
Cons
  • No use of american technicians by phone
  • Frustrating voice recognition phone system
  • Deceitful practices
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Review #995682 is a subjective opinion of poster.
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Comcast internet system plus router
Comcast internet system plus router
Is there any reason why this router is working like this day and night especially when one is sleeping?? To top that off no one is using the internet at that time?? How do I know? One has to use the bathroom at time? Yes?? I am on Comcast Insider!!! I waited 10 minutes...
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Author
Service
Comcast Internet Service
Reason of review
Bad quality
Review #988618 is a subjective opinion of poster.
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Comcast - Internet Service Review

1.0
Details
Hello i have been with comcast for four yrs an have been being bill for my own modem i as well have been haveing isssuse since september where the cable an internet are going very slow where if i change the channel it takes ten mins for guide to appear an ten mintues for the channel to change an now my cable have not worked since new years eve an now it firday the 6th of january evey time i call comcast i get the runn around an then the send two techs out whom didnt do anything an an the still chanrge me for them an the cable still dosent work nor dose it work in my bed room i had t rearrange my entire room to get the internet to work iny bed room also my bill startin july was only suppose to be with taxes a other fees 160-170 never have seen one bill for that amount NEVER
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Author
Service
Comcast Internet Service
Reason of review
Bad quality
Review #986621 is a subjective opinion of poster.
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Comcast Internet Service Review

2.7
Details
Well first, their internet speeds are awful. Second, their employees are *** ***. They talk trash about their customers and how when they get complaint they just laugh and throw it away. They also like to call the customers idiots when the customers call them out on something
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Author
Service
Comcast Internet Service
Reason of review
Bad quality
Review #974564 is a subjective opinion of poster.
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Comcast Internet Service Review

1.4
Details
I've had nothing but bad experiences with comcast. They double charged me the guest month for a "deposit" no one bothered to mention. Then the service SUCKS! Nothing loads correctly and movies cut in and out. Now our Internet mysteriously cut out yesterday, we exchanged modems, and it's still out. But of course they can't get a technician here for 3 days. I will NEVER get xfinity again!
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Author
Service
Comcast Internet Service
Reason of review
Bad quality
Review #956782 is a subjective opinion of poster.
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Comcast Internet Service Review

2.1
Details
Terrible service. Its getting worse every day. Im less than 60 days with comcast but i already hate it... NEVER AGAIN!
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Author
Location
Chicago, Illinois
Service
Comcast Internet Service
Reason of review
Bad quality
Review #949836 is a subjective opinion of poster.