Product: Comcast Internet Service Rating: 1 Star Clear all filters (92 of 765 reviews match)
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Comcast in Brookline, Massachusetts - Bad service

1.2
Details

Update by user Oct 01, 2016

The Mass Dept of Consumer Affairs for Cable and Telecom (great service from Ms. Murray) contacted Comcast's Executive office in Boston.

A very nice woman named Jodi organized a crew to address my problem.

They ran all new home run cables from the Comcast box in the basement to my unit because they said the problem was due to my condo connection exceeding the distance limits from the box. The technicians were great and hopefully the problem is solved.

Original review posted by user Sep 01, 2016

Ever since Comcast installed the Xfinity Platform 1 I have had intermittent problems with both my WiFi service and my cable TV service. My WiFi signal is very weak so I am unable to use WiFi in much of my 950 square foot condo, and my cable service often shows little digital squares during transmission that distorts both the picture and the sound. I have made many service calls and worked with Comcast agents both over the phone, for up to 1 1/2 hours, and with techs who came for service calls. With a few exceptions the techs have told me my signal is fine, but several, including a supervisor named Jose O. Cruz, have said the signal was weak and needs to be fixed outside the building. Jose told me to call him next time the problems occurred and I did but he never called me back. Yesterday I had a service call with a supervisor named Joyce. She did some work inside the condo, then went to the basement where she finally identified the cables associated with my service, but she had left her 'crimper' at a previous job. She said she needed the crimper to fix the problem so went back to her previous job, then returned, and said the customer was not at home. Joyce made another appointment for me for today with the dispatcher and I heard both sides of the contact on her speakerphone. I told her twice, and she acknowledged, I only wanted her to return today because she understood the problem. Today a subcontractor from Tri-Wire showed up with no idea what the problem was or what was to be done. I didn't know either so I couldn't tell him. Joyce left no notes from her service call yesterday. The Tri-Wire tech said he tested the signal from outside, not inside, and it was fine. I asked why, If Joyce was finished, did she make another appointment for today and he said she just wanted to leave. And why did Comcast send a subcontractor (Tri-Wire) when I had my service record noted not to send Tri-Wire. I have had problems with them in the past, either not showing up or not fixing the problem. This morning I got a 'YOU'RE ALL SET!' email from Comcast, no mention of today's appointment or an incomplete service call. I called Comcast this morning and asked to speak to a supervisor. An agent filled out a ticket (038087636) and said Kim, a supervisor, would call me back within 2 hours. And, no surprise, I didn't get a call.
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Review
#911317 Review #911317 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • Lying to customers about service problems
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Comcast Bad Service Xfinity

Comcast in Panama City Beach, Florida - Terrible Product, Terrible Service

1.0
Details
Internet access down for days. Given appointment for four days out from call, which I requested to be escalated due to working from home necessity. Given one a day earlier (three days out from call) and then given one for even a day earlier (two days out from call). Called to confirm appointment THE DAY OF and was told that my appt was rejected by dispatch and rescheduled for the NEXT DAY. NO ONE CALLED TO TELL ME, which just makes this worse. I am furious. I am disgusted. And, to top it all off, getting someone on the phone who actually speaks English is like pulling teeth. If we had an option in the area other than this awful product, you can bet we'd jump ship! How do they get away with this type of service and response time????
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Review
#901458 Review #901458 is a subjective opinion of poster.
Service
Comcast Internet Service
Pros
  • When it works
Cons
  • Customer service incompetence
  • No attempt to try and please us
  • Internet service
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund
Tags
  • Horrible Service From Comcast
1.0
Details
You see Comcast. The word "outage" implies "oh, something went wrong! We'll fix it!", and it certainly does not mean "Oh yeah, it's gone down for the day. Seeya in a few hours chump, probably tomorrow too.". I don't pay $60 a month for the ability to gamble on whether...
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1 comment
Chancellor
#1196021

Sounds like you may have some anger issues to resolve. Hope you don't brought up on domestic terrorism charges for the firebomb comment.

Something tells me you'd do it yourself, but you're too *** to figure out how to do basic tasks.

Review
#892348 Review #892348 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
All of the above
Loss
$1440
Preferred solution
Deliver product or service ordered

Comcast Internet Service Review

1.4
Details
Comcast service is always out if it's not the Internet, its everything. I have lived in my new apt. for less then 6mths i hace had to call comcast over 20 times for service or billing.
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Review
#890394 Review #890394 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality

Comcast in Jacksonville, Florida - WORST BUSINESS IN THE HISTORY OF COMPANIES

1.0
Details
I have had the most shocking experience with Comcast. I have never, in my entire life, experience a company that is so completely horrible. We have recently moved and it took over two weeks from our original appointment date for Comcast to come out to run wires to connect our Internet. We originally had an appointment for our house to get wired on the 2nd, since we moved into a home that we recently purchased and completely renovated. Our home was owned by someone who had Comcast previously, went through foreclosure and had an outstanding debt with them. COMCAST came to the home prior to us owning it, and cut the wires to the house. They put a block on our house so it was especially difficult for us to get them to honor their appointment. They didn't come out on the 2nd, they then said the 9th. They didn't come out on the 9th, and when we called them back they said they couldn't get there until the 16th. But they they said that they could get someone out there on the 13th. Someone came out on the 13th and said they couldn't do anything, because our wires had been cut BY COMCAST and he couldn't do a full rewire. So we had to wait unit the 16th, when we were originally told on the 2nd. We run a small business from home and lost over two weeks of business due to not having internet at our home. We spoke with so many representatives from the call centers, to the Xfinity store, to corporate representatives, to CANDICE from the Jacksonville, FL office, Candice was absolutely horrible and offensive. We had to wait over a week and a half for her to return our calls. Every time we contacted the corporate center, they told us we had to speak with her and no one else could help us....well guess what? Candice couldn't help us either!! Either Jacksonville has an terrible terrible terrible branch of Comcast and they don't know how to actually help customers, or Candice is the absolute worst employee of Comcast and its a shock how she ever got promoted into a regional rep position. She was so condescending, blamed US for not being internet installation experts and said Comcast did everything right and it was our fault. SERIOUSLY! It obviously wasn't our fault, but even it if was WHAT KIND OF CUSTOMER SERVICE REGIONAL REPRESENTATIVE would tell a customer that and act completely rude and disrespectful. I have never gotten so upset talking to a customer service representative. I feel that Comcast is a heartless monopoly who hires worthless people who are brainwashed by a *** paycheck. I cannot believe that they are the only provider in my area that has the internet speed we need. I honestly feel completely disrespected as a person, customer and human being with how they have acted. I have a very similar job as Candice-and I would NEVER respond to customers the way she did. I hate Comcast, and I don't recommend them to anyone...not even my worse enemy.
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Review
#887974 Review #887974 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • Communication of changes
  • Menu makes it difficult to talk to cs
  • Poor customer service
Reason of review
ALL OF THE ABOVE
Loss
$800
Preferred solution
Price reduction
Tags
  • Economics
  • mistake comcast wrong information
  • Comcast dishonesty
  • Comcast Incompetent Employees

Comcast Where the customer is always wrong

1.2
Details
I've been having consistent issues for over 6 months now with the comcast business modem rebooting multiple ties each day. Techs have been out a number of times and always say something different, yet the issue has not been resolved. I've asked that thim modem be changed out and the last tech said "I just put that one in 6 months ago" The tech before him said "It must be your network, you need to take everything off the modem and see if it reboots. I told him my business is 24/7, if I need to bring in another internet line from another provider to prove that this is a comcast issue what do I need comcast for? His reply was "I won't take it personally if you close you account". In short I have brought in another internet line and have moved pieces of my network over to it with no issues with the new line. Everytime I move parts of my network I have to go throught DNS Changes and business interruptions. Is this the way Comcast wants to run their business, it appears that the attitude is "The customer is always wrong".
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Review
#871228 Review #871228 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Tags
  • comcast complaint

Comcast in Hartford, Connecticut - Worst company ever to deal with

1.0
Details
I had taken internet connect with comcast last year in mid of the month and immediately in next 2 days, I got a bill. Was surprised and when checked the bill found that the period was not mentioned in the bill. Called the customer care and was able to connect after 2 hours and after a long conversation he could not confirm the period of the bill. Such a disgusting service. Kept on facing multiple issues of internet connectivity but comcast never responded professionally. Had to live with slow internet connectivity and other issues. Again after 1 year, tried calling comcast to end the service as I am moving out from current location but was not able to get in touch with agents online or on phone even after trying for 3 hours. Such a waste of time.
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Review
#851690 Review #851690 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • Inability to resolve problem
  • Support representative too lazy process order modem
  • Incorrect billing
Reason of review
Poor customer service
Loss
$1000

Comcast Internet Service Review from Ruther Glen, Virginia

1.1
Details
I am not the kind of person to complain but Comcast is the most distasteful internet service I've ever had. I have had connection issues from December to the beginning of March all regarding my wifi suddenly dropping or not letting my devices connect to it for some reason. My bother had called and complained about the wifi working only to be told by technical representatives to "return the box and we will give you another one", and still the same issues kept happening (we have replaced the box ATLEAST 6 times over a period of a year!!!!). On the box, it would show that we had internet but when we would try to play a game or watch Internet or even do online homework, the signal would constantly drop and we would have a hard time connecting back. So finally in March a tech came over to discover that it wasn't the router/motem that wasn't working, we were actually in a area that was having "noise" interruptions which led to the wifi actually dropping and connecting. That it wasn't just our house, it was an AREA problem. So the the tech replaced our wires in the back yard and called his supervisor to report the issue in the area so they could fix it. Then told us that he would credit our account for a month for poor service. So when I called back at the end of the month, I find out through speaking to a Comcast rep that he did not in fact put the credit in my account, but the rep insured that she was going to have her supervisor because it was over her credit amount and told me it should apply to my next bill, so I pay my past due and call next month only to find out that AGAIN the credit has not been put on my account nor is there any notes in my account about the wifi outage, so after being promised the same thing, that I would have the credit out on my account, I call back on 5/5/2016 only to find out that no EVER had put a request in, so I ask to speak with a supervisor and was told that the supervisor would call me back in 2 hours. Then the representative told me she was going to send the credit request again and I ended my phone call. I never got a call from a supervisor. So I called again on 5/10/2016 to get more time to pay my bill and to speak with a supervisor, in which again I was told would call me in 2 hours. I FINALLY get the call at almost 8pm at night, just for the supervisor to tell me she could only credit me for 2 days of disconnected service, which is a total of roughly 5$. And that was the best that she could do for me and told me she was going to listen to my calls and give me a call back in the morning the morning the next day after I had to explain to her the injustice or all this *** I've been going through for over 3 months. I have been told the same lie for 3 months, every single time I tell a rep to note my account they wouldn't. Comcast reps constantly lie to you and give false information over and over again, no matter how wrong the situation is. This company has no moral, no empathy and refuses to acknowledge there wrongs and try to make them right with the costumer. I can't EVER get anyone to give me a call back, and through all of this, they only want to credit me back 5$ though all the lies and promises they have told me. I am disgusted with Comcast and EXTREMLY ANGRY, with all that they have put me through. They give you a run around and bill you for *** serivce when you had none.
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Review
#846796 Review #846796 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality
1.0
Details
I have had: Poor customer service by a technician during a home visit, Poor service by a call center representative, Multiple home visits trying to get your issue resolved, Multiple calls into customer care (over 15 hours worth), Poor service from our online support...
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1 comment
Anonymous
#1144805

Dealing with this right now!! Absolute worst company ever!!!

Review
#812647 Review #812647 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • Untrained personnel
Reason of review
Poor customer service
Preferred solution
Price reduction

Comcast Internet Service Review

1.0
Details
Wrost customer service i ever had. They want to changer you toother and nail after you already pay 170 a month got just baisc cable & internet. I have never had a bad experience with a company as this one
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Review
#808435 Review #808435 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Poor customer service