Comcast Internet Service Reviews and Complaints
Comcast in Brookline, Massachusetts - Bad service
Update by user Oct 01, 2016
The Mass Dept of Consumer Affairs for Cable and Telecom (great service from Ms. Murray) contacted Comcast's Executive office in Boston.
A very nice woman named Jodi organized a crew to address my problem.
They ran all new home run cables from the Comcast box in the basement to my unit because they said the problem was due to my condo connection exceeding the distance limits from the box. The technicians were great and hopefully the problem is solved.
Original review posted by user Sep 01, 2016Ever since Comcast installed the Xfinity Platform 1 I have had intermittent problems with both my WiFi service and my cable TV service. My WiFi signal is very weak so I am unable to use WiFi in much of my 950 square foot condo, and my cable service often shows little digital squares during transmission that distorts both the picture and the sound. I have made many service calls and worked with Comcast agents both over the phone, for up to 1 1/2 hours, and with techs who came for service calls. With a few exceptions the techs have told me my signal is fine, but several, including a supervisor named Jose O. Cruz, have said the signal was weak and needs to be fixed outside the building. Jose told me to call him next time the problems occurred and I did but he never called me back. Yesterday I had a service call with a supervisor named Joyce. She did some work inside the condo, then went to the basement where she finally identified the cables associated with my service, but she had left her 'crimper' at a previous job. She said she needed the crimper to fix the problem so went back to her previous job, then returned, and said the customer was not at home. Joyce made another appointment for me for today with the dispatcher and I heard both sides of the contact on her speakerphone. I told her twice, and she acknowledged, I only wanted her to return today because she understood the problem. Today a subcontractor from Tri-Wire showed up with no idea what the problem was or what was to be done. I didn't know either so I couldn't tell him. Joyce left no notes from her service call yesterday. The Tri-Wire tech said he tested the signal from outside, not inside, and it was fine. I asked why, If Joyce was finished, did she make another appointment for today and he said she just wanted to leave. And why did Comcast send a subcontractor (Tri-Wire) when I had my service record noted not to send Tri-Wire. I have had problems with them in the past, either not showing up or not fixing the problem. This morning I got a 'YOU'RE ALL SET!' email from Comcast, no mention of today's appointment or an incomplete service call. I called Comcast this morning and asked to speak to a supervisor. An agent filled out a ticket (038087636) and said Kim, a supervisor, would call me back within 2 hours. And, no surprise, I didn't get a call.
- Lying to customers about service problems
Comcast in Panama City Beach, Florida - Terrible Product, Terrible Service
- When it works
- Customer service incompetence
- No attempt to try and please us
- Internet service
Comcast Internet Service Review
Comcast in Jacksonville, Florida - WORST BUSINESS IN THE HISTORY OF COMPANIES
- Communication of changes
- Menu makes it difficult to talk to cs
- Poor customer service
Comcast Where the customer is always wrong
Comcast in Hartford, Connecticut - Worst company ever to deal with
- Inability to resolve problem
- Support representative too lazy process order modem
- Incorrect billing
Comcast Internet Service Review from Ruther Glen, Virginia
- Untrained personnel
Comcast Internet Service Review
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