Product: Comcast Internet Service Clear all filters (763 of 763 reviews match)
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Comcast - Disorganized and deceitful

1.2
Details
I've had service(?) from this company since 7/2015. They have fouled up my billing on more than one occasion, been untruthful, have awful service, don't invest in utilizing USA phone support (anti-American) and now I truly believe they are throttling down my WiFi so I give them even more money on a monthly basis to get a "faster internet connection". Some days WiFi drops out completely. You call them and you are lucky if you can get away from their initial voice recognition system which is horrendous in and of itself. If you are lucky, you hear "service is out in your area...we are working on it". Finally, I've had to leave work on 3 occasions to be present for a technician to come in to fix the system. I AM HOPING THAT THEIR MONOPOLY IS NOT EXTENEDED BY THE FCC WHEN SOME ISP WANTS TO BUY THEM OR VICE VERSA. They are the worst company I've ever had dealings with. I truly believe they are throttling back WiFi to get people to get a faster and obviously more expensive package
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Review
#995682 Review #995682 is a subjective opinion of poster.
Service
Comcast Internet Service
Pros
  • Very little with this company
Cons
  • Own work loss to be home for technicians
  • Frustrating voice recognition phone system
  • Deceitful practices
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Tags
  • Comcast Bad Service Xfinity

Comcast email

1.2
Details
Comcast deleted 11k of my emails. Assured me they were still on the server and would be no problem to restore them. After countless hours on the phone they didn't know why but they were deleted by Comcast and they are forever gone. I am really screwed now and Comcast does not care at all about this. Monopolies do what they do. Need regulation here is my feeling.
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Review
#1053100 Review #1053100 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Poor customer service

Comcast - Horrible!!!

First off let me just say i should have stayed with AT&T. I was trying to give Comcast another chance but of course they proved me right again! So after having my internet for about 4 days now the signal goes out and I'm no longer online. So I call and they only trouble shooting that was done was me unplugging the modem and then claiming to resend the signal. Needless to say that all lights but the online light came back on. Of course their hands are tied now and I have to be without service for the next 24 hours losing money because I work from home. You know one thing Comcast needs to do is hire more techs that can go out to the customer when we need them! Comcast is a Muti Billion company there is absolutely no reason they shouldn't have this type of support for their customer who they claim they are more concerned with keeping then losing! Well that can't be true because if so they would make sure that we are 100% satisfied!!
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Review
#1076006 Review #1076006 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Poor customer service
Loss
$200
1.0
Details
Comcast called my mother a liar. There was a payment plan in place and a set deal. They reneged upon the deal and want $200. So moms got to go on site to work and comcast is full of morons. As if their price gauging isnt enough, the internet is spotty at best, their...
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1 comment
Anonymous
#1328880

Pay your bill and maybe you won't have a problem... just sayin

Review
#1046727 Review #1046727 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality

Comcast - Snails are faster than this internet

Sitting in a hotel in Chicago trying to stream the Royals game, every night around 6 pm the internet slows to a crawl SO SLOW that you cannot even run a speed test. Hotel has Comcast Hotel ISP. The speed in the hotel is NOT the problem, it's with the ISP. If I had internet this slow at home I'd have chewed my arm off by now. My old dial up was faster than this. Since I'm not the actual customer I can only complain to the hotel management, but it's a national chain so I might as well call my dog and give her an earful. No wonder this is the most poorly rated corporation in the country.
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2 comments
Anonymous
#1333452

On most days I'm averaging .67 Mbps and I'm ready to start gnawing on my arm. I've called at least 40 times, they rewired my home, changed out the modem twice and checked the remark. I've heard more stories and lies than I've heard in my whole life!!!

Anonymous
#1333449

On most days I'm averaging .67 Mbps and I'm ready to start gnawing on my arm. I've called at least 40 times, they rewired my home, changed out the modem twice and checked the remark. I've heard more stories and lies than I've heard in my whole life!!!

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Review
#1051234 Review #1051234 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality
Loss
$2
Preferred solution
upgrade your isp equipment with more bandwidth

Comcast - Spotty service.

1.3
Details
If you love having your internet go out at least once a week this provider is for you. I consistently have issues when the weather is perfectly sunny and clear. But don't call and ask them if there is an issue with service in your area because they will attempt to offer technical assistance at your house rather than checking to see if there's an outage in the area (true story).Meanwhile, I always have my 10 basic cable channels that they charge me for and the additional 10 dollar fee on top if my traditional bill for some mysterious fee. In comparison, this is the worst internet service I've ever had, hands down. And that is compared to ATT, Time Warner, and even other branches of Comcast in other states. Can I please get consistent service!
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Review
#1047566 Review #1047566 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality

Comcast - A Disgrace to Present Day Business Standards

1.0
Details
***Contact Better Business Bureau for real results*** Comcast should feel embarrassed. I very rarely complain about services I purchase, but Comcast has consistently ruined my cable/internet experience on countless occasions for approximately 5 years. If you run speed tests, you will quickly realize you receive a fraction of the speed you paid for, depending on time and day. Speaking with Customer service is dangerous - they withhold information regarding future price/rate changes, so demand crystal clarity when subscribing. -Comcast customer service will inform you there is no complaint dept if you ask. -Comcast customer service will speak to you nicely, but *** bald into the next life. -Comcast believes in Price/rate changes for everyone! -Hidden fees, Yes Please! Every few months a new charge will appear on your bill that you didn't request. Just routinely call and have these removed (20 min. to speak to Rep so set aside time). -Comcast won't take you seriously until you contact Better Business Bureau. Some day, A great moral force will demolish the Comcast Empire and demand apologies from its elder prophets. Until then, We the people must cope with the deceitful and incompetent blow hard that is Comcast.
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Review
#997455 Review #997455 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • Disregard for their customers
  • Deceitful marketing
  • Broken add-ons
Reason of review
Horrible - Service/Customer Service/Prices
Preferred solution
Let the company propose a solution
Tags
  • Comcast Poor Internet Service
  • hidden Charges
  • Bad Customer Service
  • Cable Services Broken
  • Deceiving Offers

Comcast Internet Service Review

1.3
Details
My internet does not work properly. Been through two chats and phone calls. I AM WILLING TO PAY GOR A SERVICE CALL!!! They are no help. I'm probably going to cancel and pay the penalty...they don't care. They win ...I lose...for now.
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Review
#1036328 Review #1036328 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality

Comcast in Nantucket, Massachusetts - Slower than promised expensive Internet.

This company told me they had fast internet up to 200 Mbps .turns out they don't ever reach that. They say they only guarantee that if your device is directly connected to their modem through a cable .the truth is we all use wireless device like iPads ,laptop wifi smart tvs etc.well guess what I can't get more than 46 Mbps .usually less than that. I've done speed tests . So basically you're throwing away money by purchasing the highest speed package. They get away with this because there's no competition.in my area they and att are the only providers they both suck. I also suspect they slow my sling down .since it's their completion .
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Review
#1070859 Review #1070859 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Not as described/ advertised

Comcast - Review about Internet Service from San Francisco, California

Comcast - Review about Internet Service from San Francisco, California
Comcast - Review about Internet Service from San Francisco, California
Comcast - Review about Internet Service from San Francisco, California
Comcast - Review about Internet Service from San Francisco, California
Comcast - Review about Internet Service from San Francisco, California
Comcast - Review about Internet Service from San Francisco, California
Comcast - Review about Internet Service from San Francisco, California
Comcast - Review about Internet Service from San Francisco, California
More of this!! When will it stop!!'
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Review
#639218 Review #639218 is a subjective opinion of poster.
Service
Comcast Internet Service