Comcast - Slow Internet and WiFi

WiFi (Internet) not connecting To SmartTv suddenly; been working no issue On Demand still not working Nothing is ever their issue Internet been slow all weekend I cannot attach the message I’m getting On the phone w Customer Service for over 30 minutes
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ID
#1425550 Review #1425550 is a subjective opinion of poster.
Location
Mobile, Alabama
Service
Comcast Internet Service
Reason of review
Bad quality
We set up Directv and had them for a few days, I went out of town and came back, and found out my mom set service back up with COMCAST. I do not know why? The problem with my cable freezing up continues. I called and talked to customer service to have my problem...
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1 comment
maria B
#1626333

I sure would, if I knew what other company to get my services from . If I lived alone, I"d dump the whole package.

except internet. Got to have that .

ID
#1391411 Review #1391411 is a subjective opinion of poster.
Location
Moore, Oklahoma
Service
Comcast Internet Service
Reason of review
Poor customer service

Comcast - Internet Connection

Comcast - Internet Connection
We’re now going into year 3 of trying to receive the service we are paying for. To no avail as we still cannot get Comcast to fix their problem. What’s next? BBB? FCC? CT Attorney General? Total nonsense.
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ID
#1352085 Review #1352085 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality
1.0
Details
The people at Comcast Infinity are liars. I have been paying for internet for over 5 years and the speed I was paying for was 150. I am a businessman and had to do an important project from home and the meeting failed due to Comcast/Xfinity actual speed was 62 not 150...
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ID
#1344267 Review #1344267 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Poor customer service
Preferred solution
Full refund
1.8
Details

Update by user Aug 24, 2018

Comcast did contact me in this one, but their response is disappointing, they said the advertised speed is for direct wire connection, and not guaranteed for wireless... First of all, when I was signing up for internet service, the rep on the other end of the line...

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ID
#1311100 Review #1311100 is a subjective opinion of poster.
Location
San Francisco, California
Service
Comcast Internet Service
Cons
  • Lying to customers about service problems
  • With all of their pricing policies it is very confusing
  • Not as advertised internet speeds
Reason of review
Not as described/ advertised

Comcast - Beginning to hate this service

1.0
Details
Comcast - Beginning to hate this service
Comcast - Beginning to hate this service
My XFinity xr2 Remote has gone out 3x in one month This evening my tv out is scrambled there is nothing wrong w my television I am paying almost $200 a month Svc Rep of course could not fix This is ridiculous I cannot even use my Smart TV functions They have me under a contract unknowingly After this I am dropping everything w them Very dissatisfied customer but they don’t care If every dissatisfied customer dropped them it would send a message
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ID
#1286615 Review #1286615 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Damaged or defective

Comcast - What a worst sevice it is!

The internet and phone line shut down tiwce every month! How do we make business!Cry
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ID
#1274393 Review #1274393 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality
1.1
Details
For the last 7 years, we had nothing but problems with Comcast from TV pixelation and outage issues to lack of phone and internet services. Since Comcast has an exclusive franchise with our city, we have no alternative for other providers. Recently, Comcast switched me...
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ID
#1270338 Review #1270338 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • Worst company in the world
Reason of review
Poor customer service
Loss
$1200
Preferred solution
Price reduction

Comcast is a scam of a compamy

I will be very careful when it comes to signing up for this service comcast wifi bill for the month keeps going up. I guess someone out there takes the money and spends your money on food or whatever is going on with this scam of a company. Comcast is a scam of a company
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ID
#1253165 Review #1253165 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality
2.0
Details

Update by user Apr 05, 2018

After working to order a new box (wireless cable box) and 1st having the rudest tech tell me I must pay $60 for a visit of a tech to just check to make sure my sign is strong enough to use that box I hung up. Called back to cancel my service at the house and my...

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ID
#1226709 Review #1226709 is a subjective opinion of poster.
Location
Rome, Georgia
Service
Comcast Internet Service
Cons
  • Almost nightly service droos
Reason of review
Bad quality

Comcast - Internet service

I have one choose your network this one is called Yoses room TV.b on my internet without my permission or any said asking or me giving out password to this line. Can someone please check this out. This is one just problem my iPhone I had a hard time getting it to work could not fine the green app for iPhone to dial out. I can’t them off internet tried to stop and even xfinity WiFi stop by dropping then on chosen network by pressing name then dropping them it just keeps coming back when I don’t want them. Just like a pest and just annoying drop by forget this network it does nothing but return
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ID
#1225847 Review #1225847 is a subjective opinion of poster.
Location
Santa Maria, California
Service
Comcast Internet Service
Reason of review
Bad quality
1.2
Details
I am sick and tired of slow speeds, not being about to stop the buffering and so on.I am filing a lawsuit and if anyone is interested in joining you can use my name "Barb". I have levied over 400 complaints and still have not yet received the service I pay for. All you...
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ID
#1186102 Review #1186102 is a subjective opinion of poster.
Location
Cape Coral, Florida
Service
Comcast Internet Service
Cons
  • Well
Reason of review
Not as described/ advertised
Preferred solution
Lawsuit

Comcast - Bad ,bad customer service, and they lied...

1.0
Details
for the past 11 years I have lived at the house I live at now..ive had about 12 Comcast service tech guys here..my internet has kicked on and off,all day long,,Netflix half of the time could not even watch a movie..tring to do my work on my laptop..was frustraighting...half into my work and internet would say noo connection ...and everytime they would come out they would bring me a new internet box..didn't work..in the mean time..all this was going on.we didn't have another internet provider in out area..and Comcast new this...they raised my internet to 95.00 a month...just for internet..nothing else.. I cancelled my tv and phone service with them..cuz it was horrible as well...so finally midwest internet comes alone ...tells me the reason for my no internet connection is cuz..theres about 500 people that are sharing the same line..i was like what!!! that's why I was getting kicked off..and I ask comcast about this many times..they lied to me and said no...no one is sharing a internet line..and as talking with the people that live around me..there having the same problems...sooo we are all switching to Midwest..i heard they where great..and they have been here 3 times..getting my internet ready...I will have my own fiber line..and share with no one...oh and I pay 49..00 a month...well comcast looks like you have competition.. and I will never have your *** service again,,,
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ID
#1120521 Review #1120521 is a subjective opinion of poster.
Location
Lansing, Michigan
Service
Comcast Internet Service
Reason of review
11 years of problems
Preferred solution
Full refund
1.4
Details
Comcast - COMCRASH SUCKS!! 100mb/sec package, YEAH RIGHT!!
Supposed to be getting an "Upgraded" package @ 100mb/download, and I can barely get 25-39mb on a good day!!Cannot believe I have been a customer for more than 2 years! I use a smart tv, and it has trouble streaming 480p content! They send multiple (different) techs...
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1 comment
Anonymous
#1614012

Here we go again w an issue: Internet not connecting to TV Been on phone over 30 minutes On Demand has not worked in 2 months I pay $200 a month to XFinity

ID
#1111502 Review #1111502 is a subjective opinion of poster.
Service
Comcast Internet Service
Pros
  • Voice remote
Cons
  • Not as advertised internet speeds
Reason of review
Not as described/ advertised

Comcast - Intermittent Service

1.0
Details
Our electrical contracting business has had intermittent phone/internet service since 9/23/17. We are trying to provide service to our customers without power and also help with restoration in the Keys but our customers can't reach us by phone due to interrupted service. Everyday we call Comcast only to be given the standard scripted apology and that the service will be restored no later than 4PM. We had a service call schedule for today @ 11AM and at 11:39 when we called to get an ETA we were told it was rescheduled due to an outage in the area!!! WTH?!? Then spent 45 minutes on hold to get a supervisor on the phone only to be told that they were working on the issue and they "hoped" to have it resolved by 4PM. Do consumers have any recourse to a service contract that not only is NOT providing service but cost thousands of dollars a day to businesses in the area? We need to do something about the monopolies these companies have.
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ID
#1109422 Review #1109422 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • Lack of service to restore business phones internet
Reason of review
Intermittent service for over a week.
Loss
$100000