Comcast - New Service maybe

When called it stated service was out. Wasn't able to get through. I have call several number and can't setup new service. Don't want to do it on line. I want to speak to a person please
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ID
#1911870 Review #1911870 is a subjective opinion of poster.
Service
Comcast Internet Plus Bundle
Cons
  • Speaking to someone
Preferred solution
New service

Comcast - Questions about my account

1.5
Details
Its impossible to get in touch with a representative when you have questions about your account. The time that is spent is crazy. Not happy at all with customer service. You ask if I want to speak with someone in English or Spanish, I choose Spanish and when you send me to the link, EVERYTHING IS IN ENGLISH! why asking? If at the end I dont get to choose!! Frustrated
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ID
#1907139 Review #1907139 is a subjective opinion of poster.
Service
Comcast Internet Plus Bundle
1.7
Details

Update by user Mar 24

It's hard to say really how much a person has lost. I said 300 because of the multiple installations for the same product after saying fees were being waived.

And it was an upgraded product but the technician couldn't even install all the cameras. When the technician...

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ID
#1835948 Review #1835948 is a subjective opinion of poster.
Location
Lowell, Massachusetts
Service
Comcast Internet Plus Bundle
Pros
  • Many channels
Cons
  • Less space than be4 on dvr
  • Internet spd not as fast as before but payin more for higher spd
  • Lied too regarding waiving install fees
Loss
$300
Preferred solution
Deliver product or service ordered

Comcast - 80% Price Increase

1.9
Details
Comcast is still offering my 60mbps internet and phone bundle to new customers in my area for 49.99. 13 months ago that is what I was paying due to documented medical hardships with both of my children. After countless phone calls, a BBB complaint and an FCC complaint, I am now paying a "discounted" price of $89.99. I offered to pay 64.99 for the package, and they refused. I ran it up the flag pole in corporate as far as I can. Just because I'm not a new customer and in a more financially stable position than I was 2 years ago does not mean I should get raped with an 80% increase. Comcast, that's just not right! Why can't this company be normal like other companies and raise the price 2% every year instead of trying to be so greedy!
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ID
#1668823 Review #1668823 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Service
Comcast Internet Plus Bundle
Pros
  • Good speed when it works
Cons
  • Good speed when it works
  • Not enough service package options
  • Virtually a monopoly in our area
Reason of review
Pricing issue
Preferred solution
Price reduction
1.3
Details
Comcast - False Advertising
I signed up for services because the area we live in does not support Uverse (we were happy customers for years).Saw this ad for 12 month service for $44.99 basic cable and net w/HBO. Also if we sign up for autopay and paperless invoice we would receive $5 discount per...
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1 comment
Anonymous
#1554371

Comcast is horrible!! I am a single retired woman and my xfinity package just went up to $180.

I called and cancelled it all. Then had 2nd thoughts and called to just get internet only. Was offered a total package for $94.99 with home phone and all taxes and fees included. I accepted!

Now they can't find any documentation and I've talked to many people there in last few days to get them to listen to that conversation that they recorded and agree that it was a verbal contract. Each person takes so much time.

Asking my name., Address, what services i like...bullshit stuff and I've spent hours on the phone with them. Now they say it will take maybe 5 days to review that call and get back to me.

ID
#1092126 Review #1092126 is a subjective opinion of poster.
Service
Comcast Internet Plus Bundle
Cons
  • Incompatance of the agent
Reason of review
Poor customer service
Preferred solution
Price reduction

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