Comcast - Undisclosed Fees

I called to make arrangements on my bill and was told I had to give a post dated check which I did. I was told the amount to be taken from my bank account and planned for that. They then added a phone payment fee which they neglected to tell me about. This caused me to get a $9 fee from my bank for transferring money from my savings and a $38 fee for the NSF. I called and was told all they could do was credit me the fee they charged and I would have to deal with my bank for the rest. So they take more money than they tell you about then tell you that you are on your own for the bank fess they have cost you. They made it sound like it was my fault because I didn't have enough money in my account for them to steal. I am a single mother and have to plan how much is being paid each week on bills. I cannot afford for people to take more and cost me fees. My grocery money for the week was now cut in half. I'm so glad my kids get to go hungry for this greedy corporation to make bigger profits.
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ID
#442573 Review #442573 is a subjective opinion of poster.
Location
Battle Creek, Michigan
Service
Comcast Internet Plan
Loss
$55

Comcast lied to our family & manipulated us.

We hadn't done business with Comcast in a few years so on moving to our new home hoped their business practices would reflect more integrity. We got a good deal on Internet--fast enough speed for the light web work we do, and under our $50/month budget (we signed up for a 6-month $34.99 promotion). Within 3 weeks at our new home, a Comcast agent called us to offer us even faster service with free access to Comcast TV shows we could view via Internet (since we didn't have a TV), for only $5 more per month. I was adamant, but polite, with the rep, letting him know we were satisfied with our current plan and didn't use commercial-based viewing options. He promised us that faster Internet service, but more importantly, that if we were for any reason dissatisfied, we could return to the plan we were on without any fees. So we gave the new promotion a try. Within a week it was clear to us we couldn't perceive any improvement in Internet speed. We almost never use Comcast for movies/shows, so we called Comcast back to return to our original plan. Despite giving the rep, and ultimately the Comcast supervisor, the name of the rep who'd given us the promise, Comcast refused to let us back on the old plan. We were stunned because we'd never done business with a company before that refused to honor one of its own representatives' business promises. We let Comcast know how upset we were, but they wouldn't budge. Within 3 more months (4 months into our original 6 month promotional deal), we noticed our Comcast bill had nearly doubled. Comcast told us when we called that the price we'd been paying on the second promotion had been a limited time deal and was no longer valid. The cheapest deal they had at the time was Blast Plus, up to 50 Gbps, for $59 per month. With few other options, we accepted the deal. On the next bill we noticed for the first time we were being charged to rent their modem. Apparently the free modem use had expired in 5 months. Then The bill increased to $74 per month. We were feeling exploited. Then last months bill increased to $83 per month. We noticed we'd been charged for 2 modems. Comcast agreed to take the additional modem charge off, but wouldn't offer us any better deal and wouldn't explain why our bill was creeping up for the same services. So we quit Comcast. And we won't be going back. I'm not a historian, economist, or politician, but it seems to me that Comcast is an effective monopoly since the only alternatives for renters--satellite dishes or dsl lines--involve making additional alterations to property nearly every management company or landlord refuses. I'd rather be without Internet at home than continue to be treated like Comcast's personal ATM. Worse yet, since they're such a big company, it seems the local government is disinterested in getting involved on consumers' behalf.
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ID
#435538 Review #435538 is a subjective opinion of poster.
Location
Bellevue, Washington
Service
Comcast Internet Plan

Resolved: Comcast - Bait and Switch on prices and unable to port

Update by user May 27, 2014

Update May 26, 2014

I called last week to cancel high speed Blast internet and reduce bill by $10.

I discover this week they cancel phone service instead.

Original review posted by user Jul 05, 2013

PissedConsumer should not require 100 word minimums! The following description of problem should suffice: Bait and Switch on prices and unable to port. First a $100 deposit is required despite my FICO in excess of 700. They do offer free installation of phone and internet with a $100 gift card. I decline and on the second day I speak with a another rep who waives deposit requirement but then charges $30 for installation and offers port. After a week of half a dozen calls, the port is still not done and I get a new number. After a week, I'm told there will be another week delay to port number. When I move to another home I plan to cancel in a few months.
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Resolved
ID
#426512 Review #426512 is a subjective opinion of poster.
Location
San Francisco, California
Service
Comcast Internet Plan
Loss
$100

Comcast complaints need government

I have had problems with Comcast that stem back over six years and have written about them in the past. Today i found out that a wireless router shipped to be as a reply to a complaint in 2010 has dinged me for $180.00. Briefly, I had so much trouble and three services calls to fix my Internet service that I complained. The second appointment was a no show and I stayed home all day waiting for the service tech to be told at 5:30 that "the appointment had been cancelled." Huh? Cancelled by whom? "It just says it was cancelled." This is the kind or absolute incompetence we're dealing with at prices that are too high. A reward for my problem was a "free" wireless router which was shipped to me. Little did I know that I was being charged a "modem lease" for the router. Thinking back over six years, I realized my modem came free from Vonage so I called today to get the monthly modem lease removed from my monthly bill. I was told that I was actually paying that fee for a Netgear wireless router. You can imagine my boiling blood pressure when I realized that for 26 months I had been paying for the router that was sent as a ???GIFT??? They realized that the three service calls had cost them some $$$ and they also know that the "modem lease" is not printed on my recurring bill, just buried in the online details. So now they want me to return it for a reduction in billing. Really? Return a 2+ year old router that they got for $30.00 and leased me for $180.00? These people are callous leeches. So here's my bottom line. We can write these complaints forever on a site such as this one and never really get a reply or make Comcast change. It is a monopoly. However, every state has a public utility commission or regulatory authority. In Tennessee it is the TRA and here is the URL for the Comcast complaint filing: http://www.state.tn.us/tra/complnt.shtml If you are not in Tennessee, Google your state's public utility regulatory commission. FILE A COMPLAINT to get these people to wake up. Even if your commission does not have direct control as in Tennessee, they still investigate your complaint and keep it with all the others. It is my understanding that Comcast and others are not responsible to any government authority because of the loophole that Internet is free enterprise and not a "utility." Don't let that stop you. This company is doing everything possible to nail the consumer for costs including now charging to repair their equipment on service calls. Unbelievable? Yes. True? Yes. The pricing is now on their online bills. Since the infrastructure is owned by Comcast in most areas, there is little chance that another cable franchise will compete in my area. The only justice I see in the future is that mobile devices will eventually cut into cable's dominance for online service including television program viewing. I don't subscribe to Comcast TV, only Internet. I plan to keep it that way and dump the Internet service whenever something becomes a better alternative.
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ID
#355800 Review #355800 is a subjective opinion of poster.
Location
Nashville, Tennessee
Service
Comcast Internet Plan
Loss
$180

Comcast Technicians Lie

I had been having problems with my comcast internet service. It kept losing the signal and reseting the modem which then caused the wifi connection on my laptop to lose the IP address. I called comcast numerous times over a 6 month period and even learned how to reset the modem myself (not hard). Finally a smart technician (#3 I think) came out and said it was the cable going in to the house. He said he could replace the cable but would have to drill a new hole. I asked if there would be a charge and he said NO. On my next bill there was a $40 charge. When I called Comcast Gustavo said that the charge could not be reversed since I didn't have the service plan which he then tried to sell me. I explained 3 times that the technician has said there was no charge and I got nowhere. Just another reason to hate the liars at comcast.
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ID
#355713 Review #355713 is a subjective opinion of poster.
Location
Manassas, Virginia
Service
Comcast Internet Plan
Loss
$40

Comcast - Told lies, had me spend unnecessary money, lied, forgot about setting an appt.

So, everyone I know is on Comcast or almost everyone, and I move back to the States after 15 years in Canada, and my mom, whose in a memory unit and who's 88 has Comcast and 14 channels (7 of which are in Spanish which she doesn't speak), but has no internet. So I ask Comcast for internet service and want a few more channels so I can stare at Anderson Cooper or listen to him giggle or take on some whirling dervish like the ambassador from Syria. Comcast sends out Trevor who seems like an OK guy and I have to realize that one day, there will be a president named Trevor and maybe a VP named Jason or something. Trevor resets the 20 year old TV and says I can have a zillion channels for free for a while and it doesn't really matter because I only watch CNN and sometimes if I need to detach from the world, I watch the Mentalist or Shamar's butt on "Criminal Minds," but this is escapism, mind you. Then he sets up the modem for my desk top, totally avoiding the fact that 99% of computer users also have laptops, but he just says, "The router's up to you." So he leaves and I still think he's nice because he's chatty and so am I. I go to Staples and buy a Belkin Router, and the set-up pictures are about as convenient as an Algebra III problem and when I call for help, I really do get India, who will help you once via i-yogi, a middleman for Belkin (who used to be good), and when their instructions don't work on the laptop, I call again and no one answers beause I've refused to pay their $189.99 annual help fee and I don't know how to say unpleasant things in Hindi, but if I did, I would have. So I call a local small business and ask for help because I forget the last time I set up a router without help (a while ago), and this guy comes out and he's one of those people that you'd say, "He was a quiet man. He kept to himself." I feel like I'd better keep my mom's curtains closed from now on, just in case, even though I'm 58 and I'm not the aerobic queen I was in my 30s and early 40s before breastfeeding. I have to go to his store to pick up printer cables because mine are in Canada or lost here or were taken out of my car when we drove from BC to California in August. He tells me, "Obama hates people like me." And I am wondering WTF because he's a small business would want universal health care, free choice, and I don't think this guy qualifies as a big business. He goes into a hate rant, and if I'd know this, I'd have never let him in my house. Later, I learned that he tried to hunt down a customer who had a bone to pick with him, and I realize he's psycho, so not only have I bought a router, but I've let a right-wing psycho into my house who might be looking into my curtains. Then my internet ceases to operate, and I call Comcast. I get this dude with a really harsh Hispanic accent, which is an oxymoron because Spanish is not a harsh language. German is, but not Spanish. He tells me to take the cord out of the router and plug it into the modem directly. After I do this, the internet works, and I say, "What about my router?" He says, "I can't help you. It's not a Comcast product," and hangs up. So then I call Comcast the next day and say that due to this employee's advice, my laptops (I have a teenager) have no internet, so the guy is helpful and then says maybe I want phone service too, and a modem/router combo, and I ask why didn't Trevor offer a modem router and everyone thinks Canada is so backwards compared to the States, but in truth, Canada's companies give you a modem/router combo. I mean they ask if you need a router or just assume the modern household needs one. So now that I have found an employee who can upsell (pretty no brain sales activity), I make sure you can call Canada at the same rate, and he says yes. I ask if the jacks will be activated, and he says, Sure. So the next week I get a call that the AT&T account has been 86'd and Comcast is now my server. There is a dial tone on the phone attached to the router and the 2 cordless phones, and there is a dial tone on the phone jacks around the house, which had previously been home to my mother's rotary phone, which is, rest in peace, in the garage. I call Comcast and say, "How do I know that the jacks are Comcast or AT&T" and I ask if she can call and I can see what rings. She, who is probably 22 and managed to finish high school or get a GED, which still surprises me, tells me that sorry, Ma'am, but we can't call out. I ask for a supervisor after I've told her about the router, the money, the Obama hating *** in my house alone with me, and she does this snarky broken record thing and I'd like to kick her 22 year old step aerobic behind, unless she's already breeding other half wits and runs home to make hamburger helper for a *** remote holder who watches wrestling and "Hoarders" and a 2 year old that smells like Pampers in need of a change. I call the next day and I get a grownup who actually can call out on her phone, and I am wondering, WTF? Why did Miss Hamburger GED Helper not tell me they could call out? I mean she lied to me, and I was raised Catholic, and you just don't lie to people, unless you don't want to hurt their feelings. The intelligent woman calls me back and only the phone attached to the new modem router rings, so it's obvious the others are still with AT&T. I asked her why did they call and say it was switched over from A T & T, and I wait for the jacks to start working, but they are as dead as the personality of Senor Unplug-Your-Router. And I wait and wait. This is going on for about a month. I have a plug-in phone at the modem in my mom's old room and its' starting to smell like smoke because when I get agitated I smoke and am too annoyed to step five feet to the door. And the two cordless phones work like *** now because we used to use them but they were on the same frequency as the microwave oven and the Canadian router, so we had to change the phones to a new megahertz or whatever. The phone jacks are still dead and half the time people can't hear me on the phone and I'm still not watching TV but we do have internet on all three computers and my daughter watches Netflix and is getting an *** Algebra, so the Netflix and the Comcast router isn't helping with the grades any. Now at some point, and this is a gray area in my brain or a black hole, I get told by yet another customer service specialist that I can have my jacks activated for $25 and I decline with profanity on my mind. This could qualify me for sainthood for not using profanity but meaning it for it is, indeed, a miracle. I just have to do it twice for beatification. I finally get out of this "Obama-screwed-up-the-debate-and-was-it-on-purpose" depression, and I call Comcast again and get, lets call him D"”on the phone, and I tell him about the Obama-hating ***, paying him buying a router, Miss Hamburger Helper with a GED who tells lies, the man who ruined the configuration I paid $100 for, and that my mother has Alzheimer's and my daughter is 14-1/2 and I'm 58 and too old for all of this, and that my husband is in Canada and I don't like corporate America and for 15 years, I've been telling Canadians about the great customer service you get in the States and now I've changed my mind. He sympathizes with me and tells me that if I sign up for a product protection plan or something for $4.99 a month, I can have the jacks activated for free and then can just cancel the plan after a month. I'm really grateful for this wonder corporate terrorist because he's helping me, unlike anyone else, expect the smart older lady who did play a small walk-on role in this drama of life. D"”tells me someone will be there on Friday, Oct 12 between 8 am and noon, so I rush my daughter to school so I can get back and get the call that the tech is coming. And I wait and I wait. I go back to sleep, then think, I should take a shower, and I put the phone on the toilet lid, just in case. I stay off the phone and time kind of ticks by and I could vacuum my mom's house because in fact, I'm really not authorized to do all this Comcast stuff because I don't have power of attorney (My sister does) and my mom has mid to late stage dementia and last time she was home, she was trying to turn off the lights with the remote control (someday, Mom, it will work). Finally at 12:45, I call and give the service order number to a sweet kid in Salt Lake City, and he might be Mormon but I use the F word anyway. Not at him, but in the context of my story. He feels really bad and is going to help me because it seems like D"”put in the order for product protection or whatever it's called, but then he never scheduled an appointment, and then we talk about downsizing and how D"”probably was going to do it but got another call and mine got buried and when he went home that day, after doing 2 people's jobs, and he could only think about getting out of there and having a beer and if he didn't have the job, he'd have no health care for himself or his family. We give D"”credit together and this kid is really nice and checks the entire situation out with a supervisor. I am on hold long enough to write addresses in an updated address book, deleting the dead people and the ones I'll never see again and the ones who like Romney because they have money and they don't know what Section 8 housing looks like, which is where one of my sisters has to live because Kaiser pinched her brain at birth before litigation was in style. He comes back on the phone and says, "I have good news and bad news. The good news is that I've cancelled your product protection program, so you'll see a credit on your bill. The bad news is that if you want the jacks activated, it will cost you $50." And then I tell him calmly that he is a nice guy and it's not his fault he works for a company that is more interested in its stock value than its customers' happiness, and that when I feel better, which might be never, I will let Comcast know what I think of them. And that is what I have just done. Sincerely, Cathleen Chance Vecchiato
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ID
#351372 Review #351372 is a subjective opinion of poster.
Location
Sonoma, California
Service
Comcast Internet Plan
Loss
$150

Comcast is Horrible!

This is a WARNING to those considering using Comcast! I have NEVER done business with a company that is so incredibly inept! I have been with Comcast for many years because I don't have another option in the small Southern town in which I live. I really wish the city would give license to some other company that cares more about their customers. In the past few months my Comcast Internet has been down more than 20 times! I hardly get through a day without some kind of problem. Today we received our bill and there was an extra $40 dollars tacked on the bill for Starz. We have never had Starz nor have we ever asked for it. We called and had to wait and wait. The wait time is terrible as are the techs. The lady finally determined that there was an "error" and she was giving us credit as if we were receiving some kind of reward. When my Internet system is down it is not unusual for the company to send a person out who will tell me he knows nothing about the Internet and that he only works on cable television. The Internet techs blame the linemen and the linemen blame the techs. On may occasions when I have reported a problem it is not unusual for the person with whom I am talking to tell me the local techs don't know what they are doing. From the first day we joined Comcast to the present time we have perfect payment. You better believe they check to see if you are a good paying customer. Once I reached a person in upper level management and he told me that they could not afford to lose customers with perfect payment. He said they spent too much time running down equipment from people who moved and took equipment with them and were behind in their payments. I pay well over $125 dollars a month for cable and Internet and that is a LOT of money for a retired schoolteacher! Yet, I have had techs show up and give my computer and lines to my computer a cursory look and tell me I would be better off with Dish. Once when I demanded that something be done the guy told me to QUIT Comcast and leave them alone! I could go on and on. PLEASE talk with your friends who use Comcast and if you have another option please look elsewhere. Jerry in Mississippi PS: Once I could only get Comcast out to check my system only after writing the FCC. I plan to contact the FCC again and I plan to contact the BBB.
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ID
#141664 Review #141664 is a subjective opinion of poster.
Location
Hattiesburg, Mississippi
Service
Comcast Internet Plan