Product: Comcast Internet Plan Clear all filters (0 of 24 reviews match)
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So the 1st issue I had was when I 1st started service. There was an issue with how THEY set up the wiring in my unit, so they had to send someone to fix it. Charged me $50 to fix their screwup, even though the lady told me I wouldnt be charged. Called them 5 or 6 times...
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2.2
Product
Comcast Internet Plan
#1458106
I will immediately terminate my triple play by removing my phone (which I need) and internet services. I plan to order a basic comcast plan until I speak with other companies to changeover. You can dupe millions, for millions, without me. I am so hurt by this that I...
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ThoughtfulSumatranTiger
ThoughtfulSumatranTiger

and I would protest with you, if you are in Portland, Oregon . If you are , lets get our rain gear on and get out there . I"m got my walker on wheels , the kind with the seat ...

3.1
Product
Comcast Internet Plan
I didn't like
  • Being duped over billing
#1394013
Well let's just start by saying the complex I live in demands you get Comcast for cable. In lawrenceville Georgia and all surrounding areas of Atlanta Georgia makes the demand of what cable company you are to have and is not good for residents. This is the land of the...
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1.0
Product
Comcast Internet Plan
#1183595
I have had Comcast agents lie to me, give me a certain price for the internet and end up overcharging me for their service (MULTIPLE TIMES), and send me equipment after I specifically said I did not need them and then charged me for the equipment. WORST OF ALL, when I...
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Product
Comcast Internet Plan
#1126252
This company bullies its costumers to pay more and more, it does not matter if you don't want streaming super high speed, they force you to pay for it, or leave.If you are a new costumer they might consider an affordable plan, but be prepared because for every reason...
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Product
Comcast Internet Plan
#1120069
COMCAST IS THE WORST ISP EVER!!! I have paid and paid and paid and my balance just keeps going up. They tell me they returned payment even though they never return the payment! Thieves! Comcast tells me to call my bank and my bank says that Comcast took the payment and...
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1.0
Product
Comcast Internet Plan
I didn't like
  • How they steal peoples hard earned money
#1060061

tired of getting screwed by Comcast high price when its suppose to be 89.99 a month an then bill comes 287 then next bill 124 then jumps to 140 for *** charges this is bull *** I'm going to talk to my lawyer about Comcast can sure breach there contract so I should be...
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1.8
Product
Comcast Internet Plan
I liked
  • Speed
I didn't like
  • Over priced
  • I did not like there billing fees
#1038893
When we moved for Florida, we called Comcast to set up internet service. We work with people that have special needs to provide work for them. I explained to the Comcast Representative that we would like to have the most inexpensive internet setup. He said the least...
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Anonymous
Anonymous

The reason this happens...alllllll the time....is because everyone is paid commission on any new LOB's....Lines of Business....TV, internet, voice (land line phone), and XH......

1.0
Product
Comcast Internet Plan
I didn't like
  • False selling techniques
#942386

Comcast - They love their "fine print" Policies

Since moving from Florida to Georgia we have been extremely underwhelmed with how different the company is represented and how awful the customer service is. Here in Ga the worst and most absurd policy (that was unheard of when we lived in Fl) is being charged extra for data usage! c'mon Comcast should (and I'm sure do) know in todays day and age we use data for EVERYTHING! I'm a student, I sometimes work from home and we stream a fair amount. I feel it is completely unfair to use that as an upper hand to try to nickle and dime us or have us upgrade to a crazy un-affordable unlimited plan. And you know thats not the worst part, if we would have been aware from the beginning that this was their policy and agreed to it I would *** my tongue, but the worst part is having an uncharming CAE, as well as a supervisor, tell me "sorry no one told you before but we can't do anything because you should have known if you read your comcast email". News Flash: most of us use yahoo or google as our primary email and its unfair to uphold us to this ridiculous fine print policy no one tells you about until it's too late. I even asked if he could at least waive this months additional $20 fee as a courtesy so I could afford to pay my bill, the amount that was quoted to me when I first signed up, and he just said he was sorry but he couldn't do anything about it since its been in place for a few years now. This was coming from the supervisor I spoke to today who said values us as a Comcast customer. When we initially signed up for internet service last summer not one of the many Comcast reps that helped us told us about this policy, which the CAE (William) and Supervisor (Keith) I spoke to today said had been in place for over 2 years now. if that's the case WHY DON'T YOU MENTION THIS TO US WHEN WE ARE SIGNING UP??? I feel like that might be something important to mention so we don't feel robbed and taken advantage of. No one told us they only credit 3 months of overage charges either. When we finally realized that our bill was higher than initially quoted we called and they made it seem like that would be continuously crediting these fees since we were never made aware of the policy when signing up, signed anything or made aware any of the other dozen times we've called about our service/bill. They continued to lie and pass the buck so they could temporarily shut us up. I feel truly cheated and I am sadden to leave Comcast since they were great the many years we had them in Florida, but not only have they become extremely overpriced their customer service is beyond reparable. They only care about getting every penny they can. I know I'll be taking my money to another company that will value me as a customer and can not only empathize that I am a student on a budget, but will not put me in the position to have to sell a kidney to be able to stay connected and afford a service that's basically a necessity now a days.
1.7
Details
Customer service
Price Affordability
Product or Service Quality
Product
Comcast Internet Plan
I didn't like
  • Representation
  • Information between reps is not consistent
  • Price too high
#768529
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Comcast - UNEXPECTED CHARGES

INITIAL SERVICE ISSUES When Comcast service was initially installed it did not work at full guaranteed speed to over 3 months. There were numerous tech visits made and the problem was unresolved. Despite I reported the bandwidth issue is outside of the premise Comcast kept sending new technicians. Some of them were very rude and suggested that I'm trying to avoid paying the bill. After 3 months of struggling with the bandwidth (upload speed was in the range of 0-30kb/s !) some equipment was finally fixed and the service was working correctly. Due to the issues I have had initially I was offered to pay promotional price for the service of $19.99/month. CURRENT ISSUE Despite I was on a promotional plan for 12 months COMCAST keeps applying regular (non-promotional) charges to my account. Several calls (which all have been recorded and are available upon request) did not resolved a problem. On the last call COMCAST rep (detailed info available) assured to resolve a problem and contact me beck in 48 hours, however no return call was made or any other possible contact from Comcast rep. All issues reported here are documented and details can be released to Comcast rep if necessary. Comcast representatives are known from making false statements or not following up an issue. At this moment my account states that it is past due on amount of $136 while all the payments in the amount of $20 for lest 6 months were made on time. According to my plan I should pay $20 for 3Mb/s Internet access According to Comcast calculations they charging me around $40 for the same service which is not what I agreed to pay. Arthur Klisiewicz Tel. 773-...-9647
2.5
Details
Product or Service Quality
Website
Product
Comcast Internet Plan
#746963
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