Product: Comcast Internet Plan Clear all filters (24 of 24 reviews match)
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2.2
Details
So the 1st issue I had was when I 1st started service. There was an issue with how THEY set up the wiring in my unit, so they had to send someone to fix it. Charged me $50 to fix their screwup, even though the lady told me I wouldnt be charged. Called them 5 or 6 times...
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Review
#1458106 Review #1458106 is a subjective opinion of poster.
Service
Comcast Internet Plan
Reason of review
Pricing issue
3.1
Details
I will immediately terminate my triple play by removing my phone (which I need) and internet services. I plan to order a basic comcast plan until I speak with other companies to changeover. You can dupe millions, for millions, without me. I am so hurt by this that I...
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1 comment
ThoughtfulSumatranTiger
#1626331

and I would protest with you, if you are in Portland, Oregon . If you are , lets get our rain gear on and get out there . I"m got my walker on wheels , the kind with the seat , so I"m ready to go .

Review
#1394013 Review #1394013 is a subjective opinion of poster.
Service
Comcast Internet Plan
Cons
  • Being duped over billing
Reason of review
Problems with payment
Preferred solution
Price reduction
Tags
  • Customer service Comcast
1.0
Details
Well let's just start by saying the complex I live in demands you get Comcast for cable. In lawrenceville Georgia and all surrounding areas of Atlanta Georgia makes the demand of what cable company you are to have and is not good for residents. This is the land of the...
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Review
#1183595 Review #1183595 is a subjective opinion of poster.
Service
Comcast Internet Plan
Reason of review
Pricing issue

Comcast - WORST CUSTOMER SERVICE EVER

I have had Comcast agents lie to me, give me a certain price for the internet and end up overcharging me for their service (MULTIPLE TIMES), and send me equipment after I specifically said I did not need them and then charged me for the equipment. WORST OF ALL, when I tried cancelling the service, they somehow convinced me to put my account on seasonal suspension for $7/month and then did not tell me when they took out the seasonal suspension from my account and charged me $20 for "PARTIAL CHARGES." I specifically asked the customer service rep, who convinced me to put my account on seasonal suspension, if there was going to be extra charges and she said NO. They always do this crap. I have spend AT LEAST 20 hours on the phone just talking to different customer service reps in the past year. SUCH a waste of time and energy. If there is any other internet service in your area besides Comcast, I would go with the other company. NO COMPANY CAN BE THIS BAD.
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Review
#1126252 Review #1126252 is a subjective opinion of poster.
Service
Comcast Internet Plan
Reason of review
Poor customer service
Loss
$50
Preferred solution
Full refund

Comcast - THE WORST COMPANY EVER!!!

This company bullies its costumers to pay more and more, it does not matter if you don't want streaming super high speed, they force you to pay for it, or leave. If you are a new costumer they might consider an affordable plan, but be prepared because for every reason your cost might jump at least 50 percent!!! Oh, they have a plan called Internet essentials for only 9.95$ but just try to apply, they have a big list of requirement and most likely you are not qualified for that. If you are an existing costumer, you are not qualified, this is just a cover up for self advertisement. Horrible!!!
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Review
#1120069 Review #1120069 is a subjective opinion of poster.
Service
Comcast Internet Plan
Reason of review
Poor customer service

COMCAST IS STEALING MY MONEY

1.0
Details
COMCAST IS THE WORST ISP EVER!!! I have paid and paid and paid and my balance just keeps going up. They tell me they returned payment even though they never return the payment! Thieves! Comcast tells me to call my bank and my bank says that Comcast took the payment and never returned it. My bank even stated I wasn't the first person to fall victim to Comcast STEALING. Every time I go to a store or call they tell me they are unable to resolve my issue and direct me to someone else. They will turn my service back on for the time being just to get me off the phone or out of the store. So I have service for a day or 2 then it goes off again and i'm back to square 1. My bill is now up to $454!!! Eventho I have made a payment of $124.96 2 times a month for the last 3 months ($749.76 HMM I'M NOT A MATHEMATICAL GENIUS BUT I SEE AN ISSUE HERE). Not to mention every time they reinstate my service they charge me reactivation fees even though they admit it is an error on their end. In short they are stealing my money and telling me to take it up with the bank. Moreover, after being transferred 5 times a lady suggested I go to an atm drive out of my way to a store and pay in cash and to remember the employee who I gave the cash to and keep the receipt. Am I buying drugs or paying for an Internet Service Provider??I will not rest until someone can help me. I WILL POST ON EVERY PAGE AND EVERY WEBSITE UNTIL I HAVE AN ACCOUNT CREDIT. Best Regards, Trevor
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Review
#1060061 Review #1060061 is a subjective opinion of poster.
Service
Comcast Internet Plan
Cons
  • How they steal peoples hard earned money
Reason of review
Problems with payment
Loss
$2500
Preferred solution
Full refund

Comcast - Billing

1.8
Details
tired of getting screwed by Comcast high price when its suppose to be 89.99 a month an then bill comes 287 then next bill 124 then jumps to 140 for *** charges this is bull *** I'm going to talk to my lawyer about Comcast can sure breach there contract so I should be able to breach it since there not doing what contract was an I'm tired of getting screwed by them my lawyer will be contacted ive been a good customer for over 4yrs an they don't want to help a customer out that's crazy just tired of getting taking advantage of these prices that they say is suppose to be such an such then they charge you a arm an a leg
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Review
#1038893 Review #1038893 is a subjective opinion of poster.
Service
Comcast Internet Plan
Pros
  • Speed
Cons
  • I did not like there billing fees
  • Over priced
Reason of review
Pricing issue
Preferred solution
Price reduction
1.0
Details
When we moved for Florida, we called Comcast to set up internet service. We work with people that have special needs to provide work for them. I explained to the Comcast Representative that we would like to have the most inexpensive internet setup. He said the least...
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1 comment
Anonymous
#1263677

The reason this happens...alllllll the time....is because everyone is paid commission on any new LOB's....Lines of Business....TV, internet, voice (land line phone), and XH... Home Security.

The more lob's one sells at a time (double play...triple triple play...quad play), the bigger the bonuses are. The problem is two fold....inherent in the commission/bonus structure...which would be fine if humans weren't driven by and worship money. People lose their integrity when tempted by the almighty buck....that's the second part of the inherent issue with the existing structure.....people. It is too tempting even by the most integritous (is that a real word?.....it is now!

Ha!)person. Most try. People, I still believe are more good than bad....just need to smarter and develop a compensation plan that supports the customer, the company, and the employee.

If you can think of it, you can do it.....there has to bad a way....sorry....this has bugged me for years!!!!!!!! Thanks for letting me vent!

Review
#942386 Review #942386 is a subjective opinion of poster.
Service
Comcast Internet Plan
Cons
  • False selling techniques
Reason of review
False criminal selling techniques.
Loss
$550
Tags
  • Bundle Billing

Comcast - They love their "fine print" Policies

1.7
Details
Since moving from Florida to Georgia we have been extremely underwhelmed with how different the company is represented and how awful the customer service is. Here in Ga the worst and most absurd policy (that was unheard of when we lived in Fl) is being charged extra for data usage! c'mon Comcast should (and I'm sure do) know in todays day and age we use data for EVERYTHING! I'm a student, I sometimes work from home and we stream a fair amount. I feel it is completely unfair to use that as an upper hand to try to nickle and dime us or have us upgrade to a crazy un-affordable unlimited plan. And you know thats not the worst part, if we would have been aware from the beginning that this was their policy and agreed to it I would *** my tongue, but the worst part is having an uncharming CAE, as well as a supervisor, tell me "sorry no one told you before but we can't do anything because you should have known if you read your comcast email". News Flash: most of us use yahoo or google as our primary email and its unfair to uphold us to this ridiculous fine print policy no one tells you about until it's too late. I even asked if he could at least waive this months additional $20 fee as a courtesy so I could afford to pay my bill, the amount that was quoted to me when I first signed up, and he just said he was sorry but he couldn't do anything about it since its been in place for a few years now. This was coming from the supervisor I spoke to today who said values us as a Comcast customer. When we initially signed up for internet service last summer not one of the many Comcast reps that helped us told us about this policy, which the CAE (William) and Supervisor (Keith) I spoke to today said had been in place for over 2 years now. if that's the case WHY DON'T YOU MENTION THIS TO US WHEN WE ARE SIGNING UP??? I feel like that might be something important to mention so we don't feel robbed and taken advantage of. No one told us they only credit 3 months of overage charges either. When we finally realized that our bill was higher than initially quoted we called and they made it seem like that would be continuously crediting these fees since we were never made aware of the policy when signing up, signed anything or made aware any of the other dozen times we've called about our service/bill. They continued to lie and pass the buck so they could temporarily shut us up. I feel truly cheated and I am sadden to leave Comcast since they were great the many years we had them in Florida, but not only have they become extremely overpriced their customer service is beyond reparable. They only care about getting every penny they can. I know I'll be taking my money to another company that will value me as a customer and can not only empathize that I am a student on a budget, but will not put me in the position to have to sell a kidney to be able to stay connected and afford a service that's basically a necessity now a days.
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Review
#768529 Review #768529 is a subjective opinion of poster.
Service
Comcast Internet Plan
Cons
  • Price too high
  • Hidden fees
  • Information between reps is not consistent
Reason of review
Poor Customer Service/Pricing Issue/Not as Described
Loss
$40
Preferred solution
Let the company propose a solution

Comcast in Chicago, Illinois - UNEXPECTED CHARGES

2.5
Details
INITIAL SERVICE ISSUES When Comcast service was initially installed it did not work at full guaranteed speed to over 3 months. There were numerous tech visits made and the problem was unresolved. Despite I reported the bandwidth issue is outside of the premise Comcast kept sending new technicians. Some of them were very rude and suggested that I'm trying to avoid paying the bill. After 3 months of struggling with the bandwidth (upload speed was in the range of 0-30kb/s !) some equipment was finally fixed and the service was working correctly. Due to the issues I have had initially I was offered to pay promotional price for the service of $19.99/month. CURRENT ISSUE Despite I was on a promotional plan for 12 months COMCAST keeps applying regular (non-promotional) charges to my account. Several calls (which all have been recorded and are available upon request) did not resolved a problem. On the last call COMCAST rep (detailed info available) assured to resolve a problem and contact me beck in 48 hours, however no return call was made or any other possible contact from Comcast rep. All issues reported here are documented and details can be released to Comcast rep if necessary. Comcast representatives are known from making false statements or not following up an issue. At this moment my account states that it is past due on amount of $136 while all the payments in the amount of $20 for lest 6 months were made on time. According to my plan I should pay $20 for 3Mb/s Internet access According to Comcast calculations they charging me around $40 for the same service which is not what I agreed to pay. Arthur Klisiewicz Tel. 773-...-9647
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Review
#746963 Review #746963 is a subjective opinion of poster.
Service
Comcast Internet Plan
Reason of review
Bad quality
Tags
  • Unexpected Charges