Product: Comcast Installation Clear all filters (158 of 158 reviews match)
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1 comment
They are a rip off! I signed up for it online because of a promotion they were running and when I got the invoice for the installation I called them because they charged me for basic cable that the apartments that I live in pay for. After waiting on hold for 30 minutes...
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Anonymous
#27864

:? Iam just having the best word to describe. This site is fraud!! I advised few hundreds of my friends in there to get the *** out!! Incoming mails are all auto set. I don\'t...

Author
Location
Fremont, California
Service
Comcast Installation
Review #131230 is a subjective opinion of poster.
1 comment
As a new resident to Houston, I made an appointment for a Cable installation for Thursday, July 31st between 5-8 PM. The service reps contacted me to confirm my appointment the day before. Around 7:30 PM that evening, another agent called me to inform me that my...
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Anonymous
#32729

I wish there was another cable company I could go to. This is my third appointment that I\'ve been stood up on. Comcast is the worst cable company in the world. I cant tak...

Author
Location
Houston, Texas
Service
Comcast Installation
Review #131212 is a subjective opinion of poster.
1 comment
The cable monopoly Comcast has begun double billing for installation (usually around $115). When a consumer calls to start service, they schedule a date of installation, and the customer is told to have a check made out for the installation fee and first month service....
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Anonymous
#305006

my first bill is 264.00 that is rediculous and my internet is super slow wtf this is retarded i am about to cancel

Author
Location
Mount Laurel, New Jersey
Service
Comcast Installation
Review #128165 is a subjective opinion of poster.
2 comments
My condo building has experienced frequent outages with Comcast cable and internet services. Individual owners have called and called Comcast telling them that the entire building is out. Comcast repeatedly tells each of us that there is no record of other outages and...
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Anonymous
#494109

brian_roberts@comcast.com is email address of CEO of Comcast

Author
Location
Chicago, Illinois
Service
Comcast Installation
Review #127858 is a subjective opinion of poster.
0 comments

Comcast's Awful Service

Two weeks ago I had my cable and internet installed. I have a TIVO, so I requested the cableCARD; and my appointment was scheduled on Sunday, May 25 between 1 and 4. The tech. finally arrives at 5:30 pm, with a DVR. I told him that I do not need a DVR; I need a cableCARD for my TIVO. It turns out that he did not have anymore cableCARDS, and that I would have to reschedule an appointment to have that installed. I could not do that because I was leaving on vacation and I needed something to record my shows, so I had him install the DVR until I return and I can then schedule to install the cableCARD. He then moved onto the internet installation. He was clearly online setting everything up, and as soon as he left it stopped working. I called for tech support, but a recording tells me to do two options which are unsuccessful. I am told to make an appointment to have the internet repaired. I leave for vacation and return on Monday, June 2. I call to make my appointment for Saturday, June 7. I explain that not only do I need my cableCARD installed, but I need someone to come and fix my internet. The representative on the phone tells me the same person can do both. Saturday comes, and the tech is a no show. I call, and the representative on the phone tells me that the tech. will call me to let me know what was going on. I wait until 6:30 pm and he never called. I call to reschedule for Sunday, the next day, and the rep. tells me that they don't schedule appointments on Sunday. How was I able to get my installation on Sunday two weeks ago?! She tells me to reschedule. I have to schedule on a weekend, I work until 6 pm and apparently your tech. people can't schedule that late. Why is that when most people work 8-6? I am not waiting another week to have someone finish what they started, with the certainty that I will be sitting all day waiting and not have them show up? I can't trust your scheduling! I call on Sunday to try and talk to someone else, with no success. He tells me that tech. can come on Sundays. Why was I told the day before that they can't?! The rep. tells me that Monday between 1-4 is available. After much debate, I tell him to book the Monday 1-4, I can once again modify MY schedule, how very inconvenient! He tells me "now it’s not available, we are all in a system and someone must have booked it". I hang up; this is incredible how hard it is to experience anything positive from your company. I am sitting still with no TIVO and no Internet. Now do not tell me that I need to schedule something with the internet department to have that fixed. Do you think I want to go through all this with the internet department as well?! IT is this hard getting something accomplished with my cable; I have absolutely no faith in your internet department!
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Author
Location
Frankfort, Illinois
Service
Comcast Installation
Review #123537 is a subjective opinion of poster.
5 comments
Here is my letter to Comcast! To Whom It May Concern: I am an at home mother, who in fact, is a medical transcriptionist at night. I have a lot of medical background and know this to be true; For every 1 person who complains to a hospital due to an injustice or a...
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Anonymous
#184746

modem problems still not fixed and yes i have dyslexia its a handicap Options 09-02-2010 02:40 AM I had one \"rca\" rented from your company for my home address. I tried ...

Author
Location
Waterford Township, Michigan
Service
Comcast Installation
Review #121911 is a subjective opinion of poster.
0 comments

Comcast - Incomplete installation, calling over 3 months

When comcast came to install our service, the technician arrived 4 hours late and then informed me that he would have to come back the following day. He installed the service but never covered the outside box that is attached to the side of the house. I called soon after the installation to have them cover the box and have called over 10 times since over a 3 month period. I get the same response from "Customer Service": that they will forward the issue to maintenance but they can't directly influence them to complete the project. Aren't the technicians also Comcast employees? Why do they feel they can be totally unresponsive to customer concerns. Last time I called I got the corporate number (not toll free) and will try that route. But at this point, Comcast has been the worst internet provider that I have ever had.
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Author
Location
Baltimore, Maryland
Service
Comcast Installation
Loss
$108
Review #119831 is a subjective opinion of poster.
0 comments

Comcast lacks Quality Assurance

Over the last four years we've had nothing but trouble with installation, and this year our frustration was compounded trying to get a billing error corrected due to an improper installation billing---what ever happened to the Customer is Always Right? The money amount is minimal, but it is the principle of the thing. If somebody stole $40 out of your wallet, wouldn't you call the authorities? In this case, it doesn't seem to matter much to Comcast if we get our money or we don't. We've made many calls, a personal visit, and used Comcast's computer chat feature to try and solve our problem. When the installer filed his paperwork, he claimed an added wall installation and a "professional install"--neither of which were performed. It took us several calls after he left to get up and running. We've invited Comcast personnel into our home to confirm that he did not install an added plug-in, but they did not take us up on our invitation. On three occasions, they promised to credit our bill...and they did not. Calls were not returned; promises were broken; representatives lacked proper knowledge and telephone ethics; technicians passed the buck to software companies; and installers have left our home without setting us up properly. We are more frustrated and disappointed than anything else. At one time we called and the lady who answered said, "What do you expect me to do about it?" and then she hung up on us. To us, dealing with Comcast's customer service has truly been a nightmare.
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Author
Location
Naples, Florida
Service
Comcast Installation
Review #111517 is a subjective opinion of poster.