We installed Comcast service in September with a promotion of Digital Preferred & Xfinity Internet for 12 months.
From April, the cable tv bill went up by $20. When asked about this they said that Cable TV promotion was only for 6 months and Internet for 12 months. But the work order was with speicific wording 'Digital Preferred & Xfinity Internet for 12 months'.
Contacted the Manager and nearest Customer center. But nobody is ready to accept the wordings on the Work order. Just going by their system record - 6 months cable and 12 months internet.
We are fed up with this type of cheating. Hope that their days will be over soon.