Fort Wayne, Indiana
Not resolved
1 comment

Update by user Oct 12, 2013

Bill went up again. Agreed to a lesser price to bundle all 3.

Called 3 times because new equipment never came.

Still nothing. Next step - different service company.

Original review posted by user Sep 10, 2013

I responded to an offer for a FREE Gateway router/modem from Comcast. It said I could get much faster internet speed.

After installation,It was much slower than my old one, which I had to return to them. I called them twice and got a runaround. The third time I called, I was finally told I could get faster internet speed by subscribing to a higher "tier". I asked if it was free.

And, of course, they said no.

So I have to now pay extra to get the speed on my old "slow" modem. I feel this is bait and switch.

Product or Service Mentioned: Comcast Internet Service.

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Anonymous
#719516

Agree! Installed mine last night.

After 4 hours, talking to 7 different people, being transfered from the cable department to the phone department to get everything up and running and being "accidentaly" hung up on 4 times I told them I wanted to re install my old one. Thier responce was "I'm sorry.

I can't do that. I do not have that information anymore." Then he gave me a phone number to call that gave a constant busy signal.

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