Just got off the phone with customer service (15 minutes to get my address correct.) 3rd time with the same problem in 2 years.I get terrible TV reception and no internet. "It must be your modem sir" NO!
my tv does not use a modem. They tell me to call technical service and they can fix it over the phone. I call technical service and they say unplug your Modem. already did that.
O.K. we'll send someone in 10 days. This reminds me of Ma Bell in the 60's.
I will be switching to Directv and Vereizon.