Comcast is now encrypting channels; thereby, denying me the ability to view these channels, even though I pay for them.
I subscribe to Comcast's extended basic channel line up, including A&E, History Channel, Food Network, Hallmark, USA, etc. They have used the FCC analog-to-digital conversion as an excuse to include many of their own changes and lie about why/how/when the changes are happening. The FCC announcement very clearly stated that only consumer with analog TVs on an antenna would be required to get a set op (digital to analog (DTA)) box. Comcast's changes required that all analog TVs have a DTA box. Digital TVs did not need a DTA because digital TVs already receive the digital cable signal. However, Comcast started encrypting/scrambling channels above 33 as of 3/31/10 and now I no longer receive channels above 33 for which I subscribe. Comcast lied about what they were doing and for weeks did not tell me the signal was encrypted; they said only that my digital TVs needed a DTA which makes no sense. Why would a digital TV need digital-to-analog signal conversion? Their DTA boxes cause my digital TVs to receive a low-quality analog signal and greatly degrade my service.
Comcast finally started admitting to me that the signal was encrypted but blamed the change on an "FCC mandate". Now they admit that the "FCC allowed" to encrypt. They claim their reason is because they believe consumers are stealing their services otherwise. First, since they serve their signal per service address, how are people going to steal their service? Second, by encrypting they are simply creating a black market for de-crypting boxes as we had for years.
I want Comcast to reverse this encryption change, so that my service goes back to the pathetic way it was; namely, poor programming and hit-and-miss signal reception. At least I was able to view all the channels I pay for most of the time. I demand that Comcast put my service back the way it was. Please help.
Product or Service Mentioned: Comcast Tv Service.