I called Comcast on Sat. at 2 p.m.
to fix my tv cable. He said someone would be at my house before 9 p.m. that night. I called at 7 p.m.
to check the status only to find the supervisor never put a service order in about my problem. Technician came out on Sunday but couldn't fix the problem. Told me someone would be out that afternoon. I called at 6 p.m.
Sunday and was told by rep "we don't really have to come out...we have 24 hours from the time the work order was submitted."
Is now Monday morning--almost noon. Still no technician. Wrote V.P. Germano.
His office supposedly helping me. I'm losing money because I have to stay home and wait on these people. Please, if you have problems with Comcast contact your state consumer affairs office and the FCC. We also need to petition for competition.
Comcast is a monopoly, which is why they don't care about customer service. I'm contacting my state rep and city/county commissioners to bring competition into the area.
Product or Service Mentioned: Comcast Tv Service.