I have basic cable (about 17 channels), high speed Xfinity interent, and Xfinity home phone service with Comcast. I was paying around $64 a month for almost 2 years when Comcast got rid of my internet/phone bundle deal and raised my bill to $118 / month, which was absolutely ridiculous.
I called to ask them what my options were and was basically told that they couldnt help me. After about 4 hours worth of phone calls, I cancelled my internet and phone service and they made no effort to keep my business. A few months later, I see some great new deals on their website so I sign back up for internet...mostly hassle free. Then this week I decided to sign back up for phone service.
I decided to place my order online since they refused to waive the Activation fee when I called. I had to talk to 4 different agents before they would agree to give me the deal that was ADVERTISED ON THEIR WEBSITE. I kept being told that the speical deal wasn't in their system yet so they couldnt give it to me even though it was ADVERTISED ON THEIR WEBSITE! Anyways, after they finally agreed to give me the advertised deal, they told me I would need to set up a $30 service appointment for a tech to come install a new modem.
I assured them that I already had a comcast modem and they kept firing back at me saying it was a DIFFERENT modem, so I finally relented and set up and appointment. Today I had to take time off of my busy day at work to drive 20 mins back to my apartment only to hear the tech tell me that the modem I had was fine and he has no idea why they sent him since all they needed to do was activate my phone line from their office.
So 40 minutes of driving and 1.5 hours of work missed for no reason. Thanks Comcast!