Not resolved

Called tonight to lower my bill.I have been a Comcast customer since before 2002.

I have medical issues have had to take a leave of absence from work. I am not getting paid. All I can do is watch TV and get on internet. No money coming in till my disability is paid.

My friend is helping me for now. First of all when I told her my issues she wanted to upgrade my service. Then I ask her about the Comcast blast. Ask her twice would it have lifetime channel 119 and the ID channel 111.

She assured me it would. Told her I did not want HBO or. Any movie channels. I do not have channel 119 or channel 111.

I have HBO which I do not want. Why would someone lie to a sick person who has been a customer for so long. I have never had any other cable company even before 2002. Just under ex husband name instead of mine.

I do not think that was very good customer service for someone to lie to a sick person who all they have is TV and Internet to watch in bed. I will be on the phone with them early in the morning This issue will be resolved or I am cancelling. She told me internet would not change.

Guess next I will find out that their is a limit on data.Very unhappy with Comcast

Review about: Comcast Blast.

I liked: Two thumbs down.

I didn't like: Poor customer service.

Review #1033701 is a subjective opinion of a user.

Coverage Area
Diversity of Products or Services
Discounts and Special Offers
Billing Practices
Style and Design
Value for money
Exchange, Refund and Cancellation Policy
Price Affordability
Advertised vs Delivered
Product or Service Quality
Customer service
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Let the company propose a solution

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