Called tonight to lower my bill. I have been a Comcast customer since before 2002.
I have medical issues have had to take a leave of absence from work. I am not getting paid. All I can do is watch TV and get on internet. No money coming in till my disability is paid.
My friend is helping me for now. First of all when I told her my issues she wanted to upgrade my service. Then I ask her about the Comcast blast. Ask her twice would it have lifetime channel 119 and the ID channel 111.
She assured me it would. Told her I did not want HBO or. Any movie channels. I do not have channel 119 or channel 111.
I have HBO which I do not want. Why would someone lie to a sick person who has been a customer for so long. I have never had any other cable company even before 2002. Just under ex husband name instead of mine.
I do not think that was very good customer service for someone to lie to a sick person who all they have is TV and Internet to watch in bed. I will be on the phone with them early in the morning This issue will be resolved or I am cancelling. She told me internet would not change.
Guess next I will find out that their is a limit on data. Very unhappy with Comcast
Review about: Comcast Tv Package.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I liked: Two thumbs down.
I didn't like: Poor customer service.