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Call at 7 cable out. Tell you they will send signal but wait a hour before you call back (BS!) Call at 8 told high volume of calls and disconnects you.

Call at 8:30 on hold again forever then says transfering you to a agent rings then disconnects which happens twice. Now it is 9:00 and finally after holding 15 minutes I am told need a new box go pick it up myself or wait till Saturday at 5PM to get a service person. With a 11 year old and elderly mother who is home all day that is what I want to do wait till Saturday. Ask to speak to a supervisor as I have been a customer for 9 years you would think they could do better.

Oh yeah did I mention after holding another 10 minutes for a Supervisor I was disconnected.

Comcast customer service sucks and gets a big fat F for service. Glad I didn't switch my internet over to them1

Product or Service Mentioned: Comcast Internet Service.

Monetary Loss: $100.

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Anonymous
Scituate, Massachusetts, United States #723603

RECENT COMMUNICATION WITH COMCAST

I originally contacted your service on September 27, 2012

I moved to a new residence in XXXXX on September 1, 2013

I placed a disconnect/reconnect order, scheduled for September 3rd, 2013. I was told to bring my "triple play" hardware with me, as all that is required is a quick reconnect.

What was supposed to be a 10 minute exercise ended up taking two hours.

The result:

A "new" converter was installed, done at the discretion of the installer This deviated from my understanding about what was to occur.

The old equipment was left behind......... I started getting dunning calls about the equipment.

The telephone service installation service was never completed (still no phone service, on September 30th)

On September 10, On demand and DVR service became unavailable. We called, stayed on hold and was told that the Xfinity platform had crashed but was "coming back up" Press the green button for 10 seconds and it should work"

On September 14, None of the events I had setup for recording actually recorded. We called, stayed on hold and was told that the Xfinity platform had crashed but was' coming back up" Press the green button for 10 seconds and it should work" Are they reading from a script?

On September 19, again none of the events I had setup for recording actually recorded. I called, stayed on hold (for TWO HOURS) and was told that the Xfinity platform had crashed but was' coming back up" Press the green button for 10 seconds and it should work". IT DID NOT

On September 21, same thing, (no recording or playback, a two hour thirty minute hold time)

Calls to your billing group have been useless, no satisfaction.

For the $2900 or so I have paid you over the last 12 months, something has to change.

I need a -phone call, from the regional manager of the Massachusetts region.

I want the installation cost completely refunded to me.

I want a conveniently scheduled time for a Comcast employee (not a sub) to come to my home and complete the installation.

Unless I hear from the regional manager mentioned above, by phone, no later than Wednesday, October 2nd., i will make other arrangements and buy my service from one of your competitors.

I'm at the end of my patience and am hoping someone within your organization cared enough about my business to react to my request.

Frank Costello

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