Product: Comcast Customer Care Clear all filters (200 of 200 reviews match)
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1.0
Details
I called the bank and realized Comcast had deducted over $550 from my account. When I called Comcast to ask why, I was told someone would get back to me on Monday. Already I am overdrawn over $200 and there are more checks pending.Being on a fixed income I don’t know...
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2 comments
Anonymous
#1521906

Dispute the charges with your bank and then put a stop on Comcast so they cannot pull anymore.

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Review
#1297368 Review #1297368 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Problems with payment
3.3
Details
My Mom and I went to Comcast yesterday. June 26th 2018. She took back her router. The lady started arguing with me & my Mom. Saying we were on a contract??? That we never signed?? When we asked her to make a copy of the contract she said only her supervisor can print...
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Review
#1290398 Review #1290398 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service
1.4
Details
Comcast bombards me with email after email every few minutes. After unsubscribing many times and still receiving emails from them. I called to tell them to tell them to stop. After being on the phone waiting for half an hour I answered many questions to a recording....
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Review
#1282254 Review #1282254 is a subjective opinion of poster.
Service
Comcast Customer Care
Cons
  • Service and reliability and try to steal your refunds
Reason of review
Poor customer service
Tags
  • poor training
" When I called to complain that my entire day was wasted waiting for a non-existent technician (that Comcast initially required), I was given to an overly bored phone spokesman that wanted nothing to do with my situation. And I never received my $20 credit for them...
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Review
#1281938 Review #1281938 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution
1.7
Details
I have not been a Comcast customer for at least one year. I discontinued my relationship with Comcast in part to receiving Unrelenting robocalls from 800-266-2278 (Comcast Xfinity). I receive up to 30 calls/day, 7 days/week. I have contacted Comcast numerous times to...
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Review
#1278353 Review #1278353 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service
2.1
Details
I bought a cellphone from comcast about a month ago. I dropped it and broke the screen on it I had insurance. They said i didnt. And so it went for over a week and i didnt have a workable phone! I dont have a land line and i cant count the phone calls I made about this...
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Review
#1267445 Review #1267445 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Warranty issue
Resolved
1.6
Details

Update by user Jun 01, 2018

It was resolved

Original review posted by user May 22, 2018

Comcast customer service is trained to lie, cheat and give false information to customers The technical staff is under-trained. They try to solve the problems by hit and trial method. It takes several months to resolve problems linked to internet and phone services If...
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Review
#1261769 Review #1261769 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service
1.1
Details
Every time I try to contact Comcast. it starts with with an automated phone severe nightmare! The automated system doesn't take my info, or the info is wrong. I have to go through a phone maze. If I can get to a rep, the night mare continues. The reps can't understand...
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Review
#1257866 Review #1257866 is a subjective opinion of poster.
Service
Comcast Customer Care
Cons
  • Lack of customer service
Reason of review
Poor customer service
I called multiple times to find out how long prior to moving I needed to notify them. Was told they could not answer a general question without my account number, name, address etc. I explained that my concern was that they would, as they have done in the past, turn my...
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Review
#1250688 Review #1250688 is a subjective opinion of poster.
Service
Comcast Customer Care
Cons
  • Answers and attitude from reps
  • Abysmal customer service
Reason of review
Poor customer service
Preferred solution
retrain your employees
This level of non-service is disgracefull and Comcast has so many layers of subcontractors, it's impossible to get help. The company needs to take customer service more seriously and end subcontracting. There is no reason customers should be forced to endure such...
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Review
#1248364 Review #1248364 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Return, Exchange or Cancellation Policy