Comcast - Recommended

4.2
Details
I have no complaints about Comcast customer service.
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ID
#1722655 Review #1722655 is a subjective opinion of poster.
Location
Chicago, Illinois
Service
Comcast Customer Care
1.8
Details
I had Comcast business at my place of business. I had a 2 year contract at a promotional rate. I called several times to be on top of my contracting expiring so that I didn’t get any surprises. My contract was set to expire in October. I called in July to tell them...
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ID
#1686166 Review #1686166 is a subjective opinion of poster.
Location
Chambersburg, Pennsylvania
Service
Comcast Customer Care
Reason of review
Poor customer service
Loss
$195
Preferred solution
Let the company propose a solution

Comcast consumer theft!

1.0
Details
It seems that the folks at Comcast think that they can do changes to your services without asking the customer. I recently had my channel selection downgraded. Not by choice but by the people who seem to be able to make decisions without regard to customer satisfaction. My recent conversation with a Comcast was very unsatisfactory as sarcasm out weighed her explanation. It seem that Comcast knows how to be creative in their ways of getting more for less. I was told that I could get the channel back if I purchased another package with something I have little interest and the cost me more by a Significant amount of money!
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ID
#1683561 Review #1683561 is a subjective opinion of poster.
Service
Comcast Customer Care
Pros
  • I like what you all are about keping companies in check
  • Customer help with resolve
Cons
  • Discrimination against senior citizens
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Comcast - Miami service horrible and employees no help

1.0
Details
The worse employees that I have ever encounter work for the company in Miami Florida... they are not helpful at all and an attitude when ask a question, employees have the security guards asking questions for them... and the store is more like a guys hangout...
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ID
#1676328 Review #1676328 is a subjective opinion of poster.
Service
Comcast Customer Care
Pros
  • No positive ones
Cons
  • Lack of options
Reason of review
Horrible customer service/defective modem
Preferred solution
Let the company propose a solution
1.0
Details

Update by user Oct 02, 2019

Tried to add photos showing calls now system on this site will not let me. Maybe this site is one sided?

Original review posted by user Oct 02, 2019

I have called dozens and dozens of times, today I posted Another complaint because it appears the company just decides to close them out just because they cannot...
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ID
#1669963 Review #1669963 is a subjective opinion of poster.
Service
Comcast Customer Care
Pros
  • Xfinity mobile sometimes
Cons
  • Untrained personnel
  • Refusal to solve serious legal problem
  • Scam seniors
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund
1.0
Details
Comcast - Horrible Customer Service Privacy issues
Comcast - Horrible Customer Service Privacy issues
Comcast - Horrible Customer Service Privacy issues
Comcast - Horrible Customer Service Privacy issues
Comcast - Horrible Customer Service Privacy issues
Comcast - Horrible Customer Service Privacy issues
Comcast - Horrible Customer Service Privacy issues
Comcast - Horrible Customer Service Privacy issues
Comcast - Horrible Customer Service Privacy issues
Comcast - Horrible Customer Service Privacy issues
With Comcast since 1993.Moving 4 times I’m a senior on a fixed income disabled. 9/2018 Andrew in loyalty dept started instant TV., never worked. I called over 50 times, plus had rep come out in 1/2019. Returned all equipment 8/2019. They continue to Bill tried to...
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ID
#1665345 Review #1665345 is a subjective opinion of poster.
Location
Portland, Oregon
Service
Comcast Customer Care
1.0
Details
Comcast - TV service not working-Privacy issues Billing
I have tried to cancel the Comcast TV service for a year now. I have called over 40 or 50 times and you could see my calls noted on their system every single month multiple times. It is never worked then they try to beat switch me into another product I didn’t even...
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1 comment
Anonymous
#1797095

I actually called 80 times per my call history on their website. Used bait and switch tactic to fix into new contract (illegal tactic in all 50 states).

Went through at least four or five supervisors with one saying that’s the cost of doing business. I’m a senior citizen on a fixed income I don’t have a business. Lack of listening skills lack of any skills. Now they’ve sent me to collection company.

Who simply just reported it to the credit bureau’s without even a debt validation letter being sent to me.

The debt collection company is known for being unethical as well. Totally wrong legal abuse syndrome which is a form of PTSD.

ID
#1664259 Review #1664259 is a subjective opinion of poster.
Service
Comcast Customer Care
Cons
  • Being lied to by agent that they had fixed the problem
  • Tv service inept customer service including executive office
  • Incorrect billing
Reason of review
Not as described/ advertised
Loss
$500
Preferred solution
I want an apology for privacy issues. I want to stop being billed for items that have been returned as of August 31, 2019. I want to have no service billing to me back to just September 2018 as it never worked
1.0
Details
My last bill was reported to collection and I want to pay it so it can be taken off. The bill the collection agency has is 100 dollars more than it should have been because comcast never took care of the equipment return. I even have a receipt as proof I returned the...
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1 comment
R A
#1753295

File a Public utilities commission complaint file a BBB complaint file adjuster’s complaint with your state. And just maybe your state will take action against Comcast to protect you like Washington state Minnesota and Michigan has done for their consumers. Good luck

ID
#1656260 Review #1656260 is a subjective opinion of poster.
Service
Comcast Customer Care
Cons
  • Failure to find a solution
  • Poor customer service
  • Incompentence
Reason of review
Pricing issue
Loss
$100
Preferred solution
Let the company propose a solution

Comcast - Garbage

1.0
Details
I agree with all the 1 star comments. Comcast / Xfinity no longer cares for their long term customers. I have been on hold, transferred, and hung up on repeatedly. I pay less for trash, water, sewer, gas, and electric combined than for TV and Internet. The only reason they keep customers is because we don't like to change service but after todays customer service, I will be changing. If more customers do not cancel, they will never change.
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2 comments
Matthew A
#1756894

Yep, They totally suck!

Anonymous
#1753123

Agree

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ID
#1654698 Review #1654698 is a subjective opinion of poster.
Service
Comcast Customer Care
Cons
  • Being lied to and wasting so much of our time
  • Expensive for what you get
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
Asking the exact same question over and over, taking 5 minutes "to review account" only to ask tge same questions once again. By far the most ridiculous service i have ever seen, clearly not american by their mocking and laughing tones and zero help.
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1 comment
Abenezer
#1745434

Have been trying for hours to speak to a capable Comcast agent but keep getting passed around the same call center in India. What a joke, no one knows what they are speaking about, cannot give me any ideas on how to handle my complaint. Is it too much to ask that the Comcast customer service line be based in the USA with English speaking agents?

ID
#1644872 Review #1644872 is a subjective opinion of poster.
Location
Clinton, Iowa
Service
Comcast Customer Care

Comcast - Email

4.2
Details
I want my email back, u say i need to change my pass word so help me do that, i was put on hold for 35 minutes. Please help me get back to my email.Marjorie Ayers at patcheye@comcast.net. Sad
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ID
#1623799 Review #1623799 is a subjective opinion of poster.
Location
Boston, Massachusetts
Service
Comcast Customer Care
4.3
Details
I was on with 2 wonderful voices 4 about 3 hours trying to get my e mail, my password an they didn't work, these voises couldn't get me a new password, so after being on hold for 35+minutes . I was sent to customer security team they didn't answer after another 20...
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1 comment
Anonymous
#1744216

You need to cancel service immediately. Look for another provider especially if you are a paying customer.

There is a lot more "why" behind the scenes and it is only going to get a lot worse for comcast if that is possible. Research DDOS......it is all political. There are some very pissed off hackers, etc out to destroy comcast, MSNBC and large corporations connected to them and the DNC. This is global (Russia, China, N.

Korea, etc). The deep, dark internet !!!!!

ID
#1623213 Review #1623213 is a subjective opinion of poster.
Location
Boston, Massachusetts
Service
Comcast Customer Care
1.0
Details
Why have a “total outage” without telling your customers? I spent 1hr thinking it was my connection. Very pissed and very unhappy.
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1 comment
Anonymous
#1736288

Sooooooo you'd prefer that they waste time reaching out to every individual customer instead of working to resolve the situation? You aren't that damn special. Read a book or something instead.

ID
#1622576 Review #1622576 is a subjective opinion of poster.
Location
Spring, Texas
Service
Comcast Customer Care

Comcast - What service?

The word customer service is like a unicorn when it comes to doing business with Comcast. Their service is the worst. Slow internet, cable continually has problems with picture and sound cutting out. When you call for "service" you get a robot with limited vocabulary so you are put through a 5 minute list of questions. When you finally get a "real" person (not sure if that is a true statement) you get useless dialog and someone who has not heard a word that you are saying. I have figured out why the lack of service when you call them. You have two opinions: either carry on with the *** service or change providers. Most people are too lazy to change so the *** service continues.
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ID
#1621705 Review #1621705 is a subjective opinion of poster.
Location
Marysville, Washington
Service
Comcast Customer Care
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
All, be mindful that this company has no way of supporting you unless you want to start new service. Anything beyond that you will more than likely be sent to several people and in the end not be helped. It has been over a week saying the same things to the same...
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ID
#1598451 Review #1598451 is a subjective opinion of poster.
Location
Alexandria, Virginia
Service
Comcast Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution