Product: Comcast Customer Care Clear all filters (198 of 198 reviews match)
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Numerous calls need to immediately stop to 415-271-2938. It is harassment. STOP NOW
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1 comment
JellyDoll
#1620625

Well now you are REALLY going to get harassed all day every day because you've posted your phone number on a public site and everyone in the world can see it. I cannot believe...

Review
#1435607 Review #1435607 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service
1.0
Details
Their customer reps must be told not to ever listen to anyone who calls. They are now all from another country and do not understand our language well and do not care..They read from a script (in broken English) and time after time put you on hold and just leaving you...
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Review
#1414734 Review #1414734 is a subjective opinion of poster.
Service
Comcast Customer Care
Cons
  • Lied to about programming
Reason of review
Poor customer service
1.0
Details
I wrote to the alleged customer experience vice president who didn't even bother to respond. Not at all suprising for this company who fraudulently charged me then sent me to collections! This company broke a security camera then charged me for it. Said they were...
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1 comment
ActualLemur
#1660248

The VP has his own welcome letter on their business site. And no, he won't contact you nor make it right. Been there and done that. Contacted nearly everyone who is anyone at ...

Review
#1401179 Review #1401179 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Problems with payment
I've tried for a week to get a response from Comcast tech support. A week ago my support request was escalated to level two, but apparently everyone at level two is asleep, on vacation, or dead. I escalated the call to the office of Tom Karinshak -- the person who is...
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Review
#1351681 Review #1351681 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service
Preferred solution
Fix my problem or fire the person in charge of customer service. Easy choice.
I called Comcast only for someone to tell me they cannot help me after being on hold for about an hour. I was then sent over to Security and placed on hold for about 45 minutes when someone came on to tell me the call volume is high. I can call back later. I asked for...
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1 comment
OppositeHarrier367
#1624551

Just because you're the one that calls all the time, doesn't mean you're the account owner. I get people like that at my work all the time who get bent out of shape because th...

Review
#1346997 Review #1346997 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
2.5
Details
Then they try calling on my CELL Phone? Now BLOCKED! Two emails to corporate VP and none were delivered - I set delivery & read markers! They block them from freely posted emails on their own site! Posting on social media sites, and three Comcast trolls same to PM or...
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Review
#1338234 Review #1338234 is a subjective opinion of poster.
Service
Comcast Customer Care
Pros
  • Internet access speed
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Correct Privacy exposure, provide ID Theft monitoring
Resolved
1.0
Details
I have been a COMCAST/XFINITY customer for 31 years. Several years ago, I added Internet and home phone services to my account. On 12/13/17 I went to their local store to request my cell phone service be added also. I was told that to add my cell phone I needed to buy...
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Review
#1317891 Review #1317891 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service
Loss
$200
Preferred solution
Deliver product or service ordered
We wanted to go with comcast because we already have voice, tv and internet. When we found out the mobil service customer service would be the global service we went with a different company who still has usa customer service. I used to recommend comcast to all my...
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Review
#1308562 Review #1308562 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service
1.0
Details
I called the bank and realized Comcast had deducted over $550 from my account. When I called Comcast to ask why, I was told someone would get back to me on Monday. Already I am overdrawn over $200 and there are more checks pending.Being on a fixed income I don’t know...
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2 comments
Anonymous
#1521906

Dispute the charges with your bank and then put a stop on Comcast so they cannot pull anymore.

Review
#1297368 Review #1297368 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Problems with payment
3.3
Details
My Mom and I went to Comcast yesterday. June 26th 2018. She took back her router. The lady started arguing with me & my Mom. Saying we were on a contract??? That we never signed?? When we asked her to make a copy of the contract she said only her supervisor can print...
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Review
#1290398 Review #1290398 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service