Product: Comcast Customer Care Clear all filters (200 of 200 reviews match)
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Comcast - MAD AS ***

1.0
Details
THIS COMPANY DEBITED OUT 367.35 FROM MY BANK ACCOUNT . I NEVER GAVE THEM THE PERMISSION TO DO THAT I AM GOING TO FILE ON THIS COMPANY ON MONDAY. NEVER,NEVER DO THIS AGAIN ON MY NAME
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Review
#1462173 Review #1462173 is a subjective opinion of poster.
Service
Comcast Customer Care
Cons
  • Taking money out of my account
Reason of review
Problems with payment
Loss
$367
Preferred solution
Full refund

Comcast in Blairsville, Georgia - REFUND TAKES 4 to 6 WEEKS

Finally after years of terrible service I said "Enough" no more with this dreadful company. I returned the equipment to Coconut Point, Lee County Florida on 12/12/18. Today 1/22/19 I received a bill for $385.00 for non return of equipment. Actually they owe me $4.95. The accounts department agreed that I had returned the equipment and the girl said "we will send you a check for your over payment, it should arrive in 4 - 6 weeks" If I owed them money I would pay immediately but they take 4 - 6 WEEKS. WHAT A GIANT RIP-OFF. Take my advise and NEVER deal with this company
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Review
#1454346 Review #1454346 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Problems with payment
Numerous calls need to immediately stop to 415-271-2938. It is harassment. STOP NOW
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1 comment
JellyDoll
#1620625

Well now you are REALLY going to get harassed all day every day because you've posted your phone number on a public site and everyone in the world can see it. I cannot believe how many people post their full names, addresses and phone numbers on this site. Think before you post!

Review
#1435607 Review #1435607 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service
1.0
Details
Their customer reps must be told not to ever listen to anyone who calls. They are now all from another country and do not understand our language well and do not care..They read from a script (in broken English) and time after time put you on hold and just leaving you...
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Review
#1414734 Review #1414734 is a subjective opinion of poster.
Service
Comcast Customer Care
Cons
  • Lied to about programming
Reason of review
Poor customer service
1.0
Details
I wrote to the alleged customer experience vice president who didn't even bother to respond. Not at all suprising for this company who fraudulently charged me then sent me to collections! This company broke a security camera then charged me for it. Said they were...
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1 comment
ActualLemur
#1660248

The VP has his own welcome letter on their business site. And no, he won't contact you nor make it right.

Been there and done that. Contacted nearly everyone who is anyone at Comcast about their total lack of customer service. Everyone who is using their half baked service should terminate service. They brag on media about the big influx of customers to the point they don't have to drag customers in to make the big profits they are raking in...all of their customers need to stop services.

Bankrupt a corrupt company.

Do ourselves a favor. Shut them down.

Review
#1401179 Review #1401179 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Problems with payment
I've tried for a week to get a response from Comcast tech support. A week ago my support request was escalated to level two, but apparently everyone at level two is asleep, on vacation, or dead. I escalated the call to the office of Tom Karinshak -- the person who is...
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Review
#1351681 Review #1351681 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service
Preferred solution
Fix my problem or fire the person in charge of customer service. Easy choice.
I called Comcast only for someone to tell me they cannot help me after being on hold for about an hour. I was then sent over to Security and placed on hold for about 45 minutes when someone came on to tell me the call volume is high. I can call back later. I asked for...
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1 comment
OppositeHarrier367
#1624551

Just because you're the one that calls all the time, doesn't mean you're the account owner. I get people like that at my work all the time who get bent out of shape because they're the spouse or whatever and feel like they have the right to be up in the account owner's business, when they don't.

Review
#1346997 Review #1346997 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
2.5
Details
Then they try calling on my CELL Phone? Now BLOCKED! Two emails to corporate VP and none were delivered - I set delivery & read markers! They block them from freely posted emails on their own site! Posting on social media sites, and three Comcast trolls same to PM or...
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Review
#1338234 Review #1338234 is a subjective opinion of poster.
Service
Comcast Customer Care
Pros
  • Internet access speed
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Correct Privacy exposure, provide ID Theft monitoring
Resolved
1.0
Details

Update by user Aug 30, 2018

Prepaid credit card was received in the mail.

Original review posted by user Jul 31, 2018

I have been a COMCAST/XFINITY customer for 31 years. Several years ago, I added Internet and home phone services to my account. On 12/13/17 I went to their local store to request my cell phone service be added also. I was told that to add my cell phone I needed to buy...
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Review
#1317891 Review #1317891 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service
Loss
$200
Preferred solution
Deliver product or service ordered
We wanted to go with comcast because we already have voice, tv and internet. When we found out the mobil service customer service would be the global service we went with a different company who still has usa customer service. I used to recommend comcast to all my...
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Review
#1308562 Review #1308562 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service