Product: Comcast Customer Care Clear all filters (195 of 195 reviews match)
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0 comments
I've tried for a week to get a response from Comcast tech support. A week ago my support request was escalated to level two, but apparently everyone at level two is asleep, on vacation, or dead. I escalated the call to the office of Tom Karinshak -- the person who is...
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Author
Service
Comcast Customer Care
Reason of review
Poor customer service
Preferred solution
Fix my problem or fire the person in charge of customer service. Easy choice.
Review #1351681 is a subjective opinion of poster.
1 comment
I called Comcast only for someone to tell me they cannot help me after being on hold for about an hour. I was then sent over to Security and placed on hold for about 45 minutes when someone came on to tell me the call volume is high. I can call back later. I asked for...
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OppositeHarrier367
#1624551

Just because you're the one that calls all the time, doesn't mean you're the account owner. I get people like that at my work all the time who get bent out of shape because th...

Author
Service
Comcast Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1346997 is a subjective opinion of poster.
0 comments
2.5
Details
Then they try calling on my CELL Phone? Now BLOCKED! Two emails to corporate VP and none were delivered - I set delivery & read markers! They block them from freely posted emails on their own site! Posting on social media sites, and three Comcast trolls same to PM or...
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Author
Service
Comcast Customer Care
Pros
  • Internet access speed
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Correct Privacy exposure, provide ID Theft monitoring
Review #1338234 is a subjective opinion of poster.
Resolved
0 comments
1.0
Details
I have been a COMCAST/XFINITY customer for 31 years. Several years ago, I added Internet and home phone services to my account. On 12/13/17 I went to their local store to request my cell phone service be added also. I was told that to add my cell phone I needed to buy...
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Author
Service
Comcast Customer Care
Reason of review
Poor customer service
Loss
$200
Preferred solution
Deliver product or service ordered
Review #1317891 is a subjective opinion of poster.
0 comments
We wanted to go with comcast because we already have voice, tv and internet. When we found out the mobil service customer service would be the global service we went with a different company who still has usa customer service. I used to recommend comcast to all my...
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Author
Service
Comcast Customer Care
Reason of review
Poor customer service
Review #1308562 is a subjective opinion of poster.
2 comments
1.0
Details
I called the bank and realized Comcast had deducted over $550 from my account. When I called Comcast to ask why, I was told someone would get back to me on Monday. Already I am overdrawn over $200 and there are more checks pending.Being on a fixed income I don’t know...
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Anonymous
#1521906

Dispute the charges with your bank and then put a stop on Comcast so they cannot pull anymore.

Author
Location
Pearland, Texas
Service
Comcast Customer Care
Reason of review
Problems with payment
Review #1297368 is a subjective opinion of poster.
0 comments
3.3
Details
My Mom and I went to Comcast yesterday. June 26th 2018. She took back her router. The lady started arguing with me & my Mom. Saying we were on a contract??? That we never signed?? When we asked her to make a copy of the contract she said only her supervisor can print...
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Author
Location
Fort Wayne, Indiana
Service
Comcast Customer Care
Reason of review
Poor customer service
Review #1290398 is a subjective opinion of poster.
0 comments
1.4
Details
Comcast bombards me with email after email every few minutes. After unsubscribing many times and still receiving emails from them. I called to tell them to tell them to stop. After being on the phone waiting for half an hour I answered many questions to a recording....
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Author
Service
Comcast Customer Care
Cons
  • Service and reliability and try to steal your refunds
Reason of review
Poor customer service
Review #1282254 is a subjective opinion of poster.
0 comments
" When I called to complain that my entire day was wasted waiting for a non-existent technician (that Comcast initially required), I was given to an overly bored phone spokesman that wanted nothing to do with my situation. And I never received my $20 credit for them...
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Author
Service
Comcast Customer Care
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution
Review #1281938 is a subjective opinion of poster.
0 comments
1.7
Details
I have not been a Comcast customer for at least one year. I discontinued my relationship with Comcast in part to receiving Unrelenting robocalls from 800-266-2278 (Comcast Xfinity). I receive up to 30 calls/day, 7 days/week. I have contacted Comcast numerous times to...
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Author
Service
Comcast Customer Care
Reason of review
Poor customer service
Review #1278353 is a subjective opinion of poster.