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Comcast did good today admitting billing error and correcting it.

Thank you for your comment. It was helpful to me. Comcast overcharged me by $99.95 and when I called to dispute it, they issued a credit because Comcast could not find a reason to support the charge. However, the representative said that I have to pay my bill in full and expect a credit in the following month. I refused and the Agent said late fees would apply for any unpaid balance. I asked for a supervisor. The supervisor clarified that I should only be responsible for the new balance after the adjustments and gave me information on how to log-in online and review my current bill after midnight of the adjustments. I am happy to know that Comcast was willing to accept their errors and to work with me showing the company values my business and wants to keep my service.
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#909208 Review #909208 is a subjective opinion of poster.
Comcast Customer Care
  • Good customer service
  • Non reliable service and billing error
Reason of review
Good customer service