Product: Comcast Customer Care Rating: 2 Stars Clear all filters (27 of 198 reviews match)
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Comcast - No cable is better this crap

1.5
Details
ridiculous price gauging, fees out the nose for nothing, internet is still sloppy slow .. zero customer service ..Sick of the monopoly ***
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Review
#1560823 Review #1560823 is a subjective opinion of poster.
Service
Comcast Customer Care
1.7
Details
On, or about 4/16/2015 Comcast, without my permission disconnected my phone. It was during this time I was being hired by Reve Exteriors. I was working that weekend trying unsuccessfully to call the contact for the company Rian Peterson. On Monday, April 20, 2015, I...
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1 comment
Anonymous
#1701734

Maybe get a cell phone?

Review
#1553946 Review #1553946 is a subjective opinion of poster.
Service
Comcast Customer Care
Pros
  • People in the call center
Cons
  • Reneging on verbal agreements
  • Scoffing at me
Reason of review
Not as described/ advertised
Loss
$36
Preferred solution
Price reduction
1.7
Details
I have not been a Comcast customer for at least one year. I discontinued my relationship with Comcast in part to receiving Unrelenting robocalls from 800-266-2278 (Comcast Xfinity). I receive up to 30 calls/day, 7 days/week. I have contacted Comcast numerous times to...
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Review
#1278353 Review #1278353 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service
2.1
Details
I bought a cellphone from comcast about a month ago. I dropped it and broke the screen on it I had insurance. They said i didnt. And so it went for over a week and i didnt have a workable phone! I dont have a land line and i cant count the phone calls I made about this...
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Review
#1267445 Review #1267445 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Warranty issue
Resolved
1.6
Details

Update by user Jun 01, 2018

It was resolved

Original review posted by user May 22, 2018

Comcast customer service is trained to lie, cheat and give false information to customers The technical staff is under-trained. They try to solve the problems by hit and trial method. It takes several months to resolve problems linked to internet and phone services If...
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Review
#1261769 Review #1261769 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service

Comcast in Stuart, Florida - No show, no call

1.7
Details
The only thing predictable about comcast is their abysmal service. Time after time, at 3 locations, the left hand didn't know what the right hand is doing. No show, no call, service date/time changes without ever contacting me, the customer. I could write volumes but will spare the reader the eyestrain. This company is a monopoly and simply doesn't give a *** about it's bill payers. We needed a piece of equipment shipped overnight and they sent the manual, but no document. Our business continues to be held captive by no connection or sporadic service. Repairs need repairs because they're not fixed right the first time. The complaints go on and on, and no follow up, no gratis to compensate their incompetence.
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Review
#1121468 Review #1121468 is a subjective opinion of poster.
Service
Comcast Customer Care
Pros
  • Service when it works
Cons
  • Abysmal customer service
Reason of review
Poor customer service
Loss
$800
Preferred solution
Let the company propose a solution
Tags
  • Poor Customer Experience
  • Nobody To Talk To
2.0
Details
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
I am disputing Comcast now. I transferred service and only owed $67. However, they have me owing $158 from old residence and have given me numerous lies to explain the charge and even said it comes from a missed payment last YEAR! smh. I clearly have a bill where I was...
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Review
#1088815 Review #1088815 is a subjective opinion of poster.
Service
Comcast Customer Care
Pros
  • Internet service
  • Cable
Cons
  • Deceptive practices
  • Ineffective customer service
  • Scammy and confusing billing scheme
Reason of review
Poor customer service
Loss
$140
Preferred solution
Price reduction
Tags
  • Comcast dishonesty
  • Comcast Reviews
  • Blling Scam

Comcast - Terrible business ...

1.5
Details
First they had to go check and see if we could get internet , took a week to find out , then set appointment up to have installed , another week . Had a friend *** work , lost money by not being at work , all for comcast to not even show up . Sit on hold over a hour , talked with supervisor who was no help what so ever , then he tells me it will be over a week to come back out . Very disapointed is a under statement ... I would have felt after they did the screw up , they would come back out and try to resolve the problem , but instead offered no help what so ever , other than they could try again later .
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Review
#1087963 Review #1087963 is a subjective opinion of poster.
Service
Comcast Customer Care
Cons
  • Problem solution
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Comcast - Lied to Twice!

1.9
Details
I paid my final bill three weeks ago and there was a $150 Early Termination Fee, I spoke with the lady and told her that I had comcast at the new place I moved to and I was an authorized user. She looked up the account and said yes, I can see that. I will credit the account. One week later another phone call from their collections agency stating they did not credit the amount. I called today and was passed around and given an incorrect phone number. I finally spoke with a rep and the first thing she said was "I see you have a $150 charge, how would you like to pay that". I went through what I was told and she said, you were in a two year contract that you signed on...day etc. I asked her to transfer me to a supervisor, she said that they would not do anything for me and I needed to speak with someone in another department, she transferred me to sales...they transferred me back. I finally ask for a supervisor and the girl was rude and irritated. She spoke with the supervisor before getting on the phone and he started out "I see you have a $150 charge...". Unbelievable!!! I asked him if he would like know why I asked for him (it didn't matter, he'd made up his mind before I got on the phone" He even put in my file that I owe this amount and not to waive it. This is terrible customer service. I am really upset, but what can I do. They don't care about their customers, and I was lied to by the woman I paid my final bill to...sad. Just beware, and I know many people don't have a lot of choices since Comcast has a monopoly in this area :-(
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Review
#1039221 Review #1039221 is a subjective opinion of poster.
Service
Comcast Customer Care
Pros
  • Installer
  • Variety
Cons
  • Being blatantly lied to
  • Will not do as they promised
Reason of review
Poor customer service
Loss
$150
Preferred solution
I just want them to do what they promised when I paid my final bill.
Tags
  • comcast complaint
  • Comcast Outage

Comcast - Don't call "Customer Care"

2.2
Details
Don't waste your time calling "customer care" because they don't. They just want to read you a script and document the call. NOTHING gets resolved. Be very concerned if they say "I'm going to accelerate this!". That is just a ploy to get you off the phone. When you call back, even with a case number no one has any idea what you are talking about. I have no prejudice concerning offshore tech support. BUT, they should know the language. The English word courtesy means doing something your are NOT obligated to do. When they offer a one time deal as a "courtesy", that does not meet the contract you are paying for that is not a courtesy, it is an insult.
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Review
#1030758 Review #1030758 is a subjective opinion of poster.
Service
Comcast Customer Care
Cons
  • Customer service
  • Call center
Reason of review
Poor customer service
Loss
$360
Preferred solution
Full refund