Product: Comcast Customer Care Rating: 1 Star Clear all filters (84 of 198 reviews match)
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Comcast - Horrible customer service

1.0
Details
Cable has not work correctly for over a year it is not had four or five days of good service you cannot get in touch with a human I'm fresh out of the hospital and I can't get out I don't even know where to find the human they're so mean on the phone when you do get someone I have to call about every other day I hate this company I would love to get together a class action suit against them I see they pissed off a lot of people
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Review
#1583107 Review #1583107 is a subjective opinion of poster.
Service
Comcast Customer Care
Pros
  • Reps are nice
Cons
  • Cable
  • Terrible service no human no help
  • Nobody cares
Reason of review
Poor customer service
Loss
$500
Preferred solution
Price reduction
Tags
  • Bad service by comcast
  • Lack Of Support
  • Hard To Get Human For Help

Comcast in Harrisburg, Pennsylvania - Im ver disapointed in the quality of my apple charger

1.1
Details
So,I went to plug in my phone with the charge and the socket blew.I understand that its not the companys fault thait it blew but my charger should not have not been destroyed.
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Review
#1578421 Review #1578421 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
Featured

Comcast in Tuscaloosa, Alabama - Cable lines laying on the ground

1.0
Details
Comcast - Cable lines laying on the ground
Comcast - Cable lines laying on the ground
Comcast - Cable lines laying on the ground
Comcast - Cable lines laying on the ground
Our cable line fell from the pole so the tech said he was going to run the cable under ground ... comes back the next day and this is how he left it. After going through about 6 different people and repeating my self they tell me I have to wait til the 29th for them to bury it. Sarcastic Sarcastic
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Review
#1517484 Review #1517484 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service

Comcast - *** Poor Customer Service

1.4
Details
Have had problems with tv cable going out,internet goes in and out, had mobile phone for 4 days call out only. They refused to send return device shipping label. Tried for over a month and i mailed it to the EVP of Comcast. Now I got a bill for 195.00 when my bill supposed to be 145.00. I asked for service to be downgraded to internet only. More problems. I do not care about any service agreement. They voided that when they tried to screw me with the mobile phone, so any agreement was made void in my opinion. You cannot yell agreement when you fail to provide service as promised, nor can you blame the customer for the unscrupulous actions your company practices.
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Review
#1491340 Review #1491340 is a subjective opinion of poster.
Service
Comcast Customer Care

Comcast - MAD AS ***

1.0
Details
THIS COMPANY DEBITED OUT 367.35 FROM MY BANK ACCOUNT . I NEVER GAVE THEM THE PERMISSION TO DO THAT I AM GOING TO FILE ON THIS COMPANY ON MONDAY. NEVER,NEVER DO THIS AGAIN ON MY NAME
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Review
#1462173 Review #1462173 is a subjective opinion of poster.
Service
Comcast Customer Care
Cons
  • Taking money out of my account
Reason of review
Problems with payment
Loss
$367
Preferred solution
Full refund
1.0
Details
Their customer reps must be told not to ever listen to anyone who calls. They are now all from another country and do not understand our language well and do not care..They read from a script (in broken English) and time after time put you on hold and just leaving you...
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Review
#1414734 Review #1414734 is a subjective opinion of poster.
Service
Comcast Customer Care
Cons
  • Lied to about programming
Reason of review
Poor customer service
1.0
Details
I wrote to the alleged customer experience vice president who didn't even bother to respond. Not at all suprising for this company who fraudulently charged me then sent me to collections! This company broke a security camera then charged me for it. Said they were...
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1 comment
ActualLemur
#1660248

The VP has his own welcome letter on their business site. And no, he won't contact you nor make it right.

Been there and done that. Contacted nearly everyone who is anyone at Comcast about their total lack of customer service. Everyone who is using their half baked service should terminate service. They brag on media about the big influx of customers to the point they don't have to drag customers in to make the big profits they are raking in...all of their customers need to stop services.

Bankrupt a corrupt company.

Do ourselves a favor. Shut them down.

Review
#1401179 Review #1401179 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Problems with payment
Resolved
1.0
Details

Update by user Aug 30, 2018

Prepaid credit card was received in the mail.

Original review posted by user Jul 31, 2018

I have been a COMCAST/XFINITY customer for 31 years. Several years ago, I added Internet and home phone services to my account. On 12/13/17 I went to their local store to request my cell phone service be added also. I was told that to add my cell phone I needed to buy...
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Review
#1317891 Review #1317891 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service
Loss
$200
Preferred solution
Deliver product or service ordered
1.0
Details
I called the bank and realized Comcast had deducted over $550 from my account. When I called Comcast to ask why, I was told someone would get back to me on Monday. Already I am overdrawn over $200 and there are more checks pending.Being on a fixed income I don’t know...
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2 comments
Anonymous
#1521906

Dispute the charges with your bank and then put a stop on Comcast so they cannot pull anymore.

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Review
#1297368 Review #1297368 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Problems with payment
1.4
Details
Comcast bombards me with email after email every few minutes. After unsubscribing many times and still receiving emails from them. I called to tell them to tell them to stop. After being on the phone waiting for half an hour I answered many questions to a recording....
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Review
#1282254 Review #1282254 is a subjective opinion of poster.
Service
Comcast Customer Care
Cons
  • Service and reliability and try to steal your refunds
Reason of review
Poor customer service
Tags
  • poor training