Product: Comcast Customer Care Clear all filters (8 of 198 reviews match)
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Comcast in Tuscaloosa, Alabama - Cable lines laying on the ground

1.0
Details
Comcast - Cable lines laying on the ground
Comcast - Cable lines laying on the ground
Comcast - Cable lines laying on the ground
Comcast - Cable lines laying on the ground
Our cable line fell from the pole so the tech said he was going to run the cable under ground ... comes back the next day and this is how he left it. After going through about 6 different people and repeating my self they tell me I have to wait til the 29th for them to bury it. Sarcastic Sarcastic
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Review
#1517484 Review #1517484 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service

Comcast - This is the crap I’m dealing with

1.0
Details
Comcast - This is the crap I’m dealing with
Just so you can see, here’s the new update from my Xfinity app. This is what I’m dealing with all day everyday!!! NOTHING BUT BS!!! What Einstein is sitting in an office, not even knowing where I am, much less if there is ANYONE in my area who gives a rats *** whether I have service or not??? This will continue all day until the last update is 10:01 pm and nobody is working anywhere!!! As far as I’m concerned nobody IS working anywhere! They sure as *** aren’t working at this address! If anyone in this company thinks I’m comforted in the least by changing the expected resolution time, THEN YOU HAVE ALL LOST YOUR MINDS! It only *** me off more!
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Review
#1112462 Review #1112462 is a subjective opinion of poster.
Service
Comcast Customer Care
Cons
  • Customer service representative
  • No service or communication from comcast
  • Being bounced from one support team to another
Reason of review
Poor customer service
Loss
$500
Preferred solution
Deliver product or service ordered

Comcast - Worse by the day...

1.0
Details
Comcast - Worse by the day...
So - October 9th. No word from COMCAST, no trucks here working on the line. No refund from lasts months payment. I’d like to think that because it’s a holiday that it just has t posted to my account. BUT I DON’T BELIVE THAT! But everyday I check my Xfinity app just to see what lies the timeline they post on resolving my “issues”. First of all, this is not my issue! ITS COMCAST’S ISSUE!!! It’s now 8:26. The main line is still on the ground, no trucks anywhere, but here’s what my handy dandy app is telling me! Does anyone belive my “issues”will be resolved in the next 4 minutes??? It’s 8:32 now!!!
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Review
#1112454 Review #1112454 is a subjective opinion of poster.
Service
Comcast Customer Care
Cons
  • Poor excuses for bad service
  • Refusing to credit the account
Reason of review
Poor customer service
Loss
$500
Preferred solution
Deliver product or service ordered

Comcast - Horrible!

1.0
Details
Comcast - Horrible!
Like many people in southwest Florida who are still recovering from hurricane Irma, we are slowly putting our lives and proerty back together. I called Comcast right after the storm passed. I expected there to be a wait but at least wanted to get a service ticket in. I FULLY explained to the person on the phone that the pole that not only had the cable hooked up but the transformer for electric was destroyed by the storm. 12 days later the electric company put a new pole up and restored our service. So I called Comcast again, just to let them know we had power. The next person I spoke to informed me that THERE WAS NO RECORD OF ME CALLING BEFORE!!! So I tried to be nice and request that a new service order be generated. AGAIN I explained that the problem WAS NOT the connection inside the house but the main line attached to the pole as well as the outside cable were in pieces. Today was the THIRD service tech who showed up with the information that he was working INSIDE the house to restore service!!! Are you *** kidding me??? THIS IS NOT A TECH ISSUE!!! This is a horrible communication system with idiots answering the phones who could care less about the customer!!! So now 4 days short of a month I’m told it will be next week before the lines can be replaced and connected! There have been no less that four line trucks parked on side streets for the past two weeks ON THE MAIN ROAD WHERE MY CABLE IS BROKEN!!! Because my husband works from home AND WE HAVE NO COMCAST INTERNET SERVICE I have had to pay for going over my data plan because that’s the only internet we can get! I’ve had to change my plan so I have more data BECAUSE COMCAST CANT GET IT TOGETHER TO FIGURE THIS OUT! If and when this ever gets fixed somebody better give me a *** good reason to keep them as my provider!!! And although I expect them to, at the least, send us a gift card to reimburse the expenses for taking off work to be here as well as having to pay more for my *** cell service! I’m sure when pigs fly that will happen! You would think after the first guy came out and saw the lines down somebody would have the sense to communicate the problem! COMCAST - AS OF SEPTEMBER YOU SUCK!!! A feakin first grader could figure this problem out!
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Review
#1110302 Review #1110302 is a subjective opinion of poster.
Service
Comcast Customer Care
Cons
  • Customer service have no idea how take care of the issue
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • Comcrap
Featured
2.9
Details
Comcast service deterioration
Tropical storm winds a week ago, no lines down, Comcast still has service out without communication or explanation. Att has restored all the neighbors that dumped Comsact last year and had less than 2 hours outage. To make matters worse, the cable plant for Comcast is...
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Review
#1102048 Review #1102048 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
2.0
Details
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
I am disputing Comcast now. I transferred service and only owed $67. However, they have me owing $158 from old residence and have given me numerous lies to explain the charge and even said it comes from a missed payment last YEAR! smh. I clearly have a bill where I was...
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Review
#1088815 Review #1088815 is a subjective opinion of poster.
Service
Comcast Customer Care
Pros
  • Internet service
  • Cable
Cons
  • Incompetent representatives
  • Deceptive practices
  • Scammy and confusing billing scheme
Reason of review
Poor customer service
Loss
$140
Preferred solution
Price reduction
Tags
  • Comcast dishonesty
  • Comcast Reviews
  • Blling Scam

Comcast in Blue Island, Illinois - There not going to fix the lines and we can't park in our lot or use the alley.

1.0
Details
Comcast - There not going to fix the lines and we can't park in our lot or use the alley.
the cable lines are hanging down so low there up to my head and i'm 5 foot and they won't come out to fix it till Monday no one can get there the alley or park in the back, we call on Friday and they said someone would come but no one did. the people on the phone where rude and did care that the line are about to fall off the apartment. this happen before and they fell out all the way it toke them two weeks to get it fixed where trying to get them to fix it befor they fall out aging.
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Review
#904201 Review #904201 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service

Comcast - Customer Care Review from Mansfield, New Jersey

1.0
Details
Comcast - Customer Care Review from Mansfield, New Jersey
Comcast - Customer Care Review from Mansfield, New Jersey
Inexperienced Comcast technician goes through my ceiling. Causing major repairs!
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Review
#848384 Review #848384 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service