Product: Comcast Customer Care Clear all filters (165 of 165 reviews match)
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Every time I try to contact Comcast. it starts with with an automated phone severe nightmare! The automated system doesn't take my info, or the info is wrong. I have to go through a phone maze. If I can get to a rep, the night mare continues. The reps can't understand...
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1.1
Product
Comcast Customer Care
I didn't like
  • Lack of customer service
#1257866
I told him I was going to call the cops as he sat in his truck for about 15 more minutes doing paperwork. He said, " call the cops. " When I went inside he took off. Called Comcast who took a report and eas suppose to call back. Never happened. This company could care...
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Product
Comcast Customer Care
#1182251
PEOPLE IF YOU ARE SENIOR PLEASE PASS COMCAST BY THEY WILL MAKE YOUR PRESSURE GO UP.NO GOOD COMPANY WANT TO GET A CLASS ACTION LAW SUE GOING.PEOPLE FOLLOW ME.EVERY FEW MONTHS HAVE TO CALL WITH COMPLAINTS AND THEYN SAID ITS FIX UNTIL YOU GET YOUR BILL.ONE TIME ON PHONE...
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1.2
Product
Comcast Customer Care
I liked
  • When it works
I didn't like
  • Being hung up on
  • Outrageously high prices
  • Treatment
#1175062
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“TELL THE TRUTH” Comcast!!!!

Lied to continually by customer service. Sick of having to call regarding my bill being raised every month. Finally got rid of you. Never Again!
1.0
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Advertised vs Delivered
Billing Practices
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Value for money
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Website
Product
Comcast Customer Care
#1168883
I call many time just to get only voice message over the phone to reboot many-times... I need to change my modem because the old modem was having a problem download too slower than the upload which i can not watching even you tube I keep calling but to no available...
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Anonymous
pissed off

if you live outside of the city you get crap for internet sad part only 5 miles out of city its still crap

Product
Comcast Customer Care
#1148255
I am so frustrated with Comcast Customer Service and am on the phone waiting a 1/2 hr for help on restoring my service. The customer service employees should not tell the customer that the payment date can be changed and then pull the money and it was not in my account...
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Product
Comcast Customer Care
#1136493
On September 18 Comcast had a subcontractor, Full Bore, lay cable for a neighbor through my front yard, ripping up same, taking out shrubs and raising driveway up to an inch over concrete gutter at street. I called Comcast several times but they didn't bother once to...
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1.0
Product
Comcast Customer Care
I didn't like
  • Customer service
#1134603
Comcast does not care about the consumer. After many years I could write a novel about the stupidity. On our latest saga with them we could not get them to resolve there error, we spent 10 hours and over several weeks with no results or returned calls ,, until we FILED...
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Anonymous
Anonymous

Please don't call anyone "stupid" when your spelling is at 5th Grade level.

Product
Comcast Customer Care
I didn't like
  • Do not care attitude
#1130089
The only thing predictable about comcast is their abysmal service. Time after time, at 3 locations, the left hand didn't know what the right hand is doing. No show, no call, service date/time changes without ever contacting me, the customer. I could write volumes but...
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1.7
Product
Comcast Customer Care
I liked
  • Service when it works
I didn't like
  • Abysmal customer service
#1121468
Comcast - This is the crap I’m dealing with
Just so you can see, here’s the new update from my Xfinity app.This is what I’m dealing with all day everyday!!! NOTHING BUT BS!!! What Einstein is sitting in an office, not even knowing where I am, much less if there is ANYONE in my area who gives a rats *** whether I...
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1.0
Product
Comcast Customer Care
I didn't like
  • Being bounced from one support team to another
  • No service or communication from comcast
  • Customer service representative
#1112462