Comcast Customer Care Reviews and Complaints
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Customers Don't Like
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Customers Like
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I've tried for a week to get a response from Comcast tech support. A week ago my support request was escalated to level two, but apparently everyone at level two is asleep, on vacation, or dead. I escalated the call to the office of Tom Karinshak -- the person who is...
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Comcast Customer Care
Then they try calling on my CELL Phone? Now BLOCKED! Two emails to corporate VP and none were delivered - I set delivery & read markers! They block them from freely posted emails on their own site! Posting on social media sites, and three Comcast trolls same to PM or...
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Comcast Customer Care
I liked
- Internet access speed
I didn't like
- Customer service
We wanted to go with comcast because we already have voice, tv and internet. When we found out the mobil service customer service would be the global service we went with a different company who still has usa customer service. I used to recommend comcast to all my...
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Comcast Customer Care
" When I called to complain that my entire day was wasted waiting for a non-existent technician (that Comcast initially required), I was given to an overly bored phone spokesman that wanted nothing to do with my situation. And I never received my $20 credit for them...
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Comcast Customer Care
I bought a cellphone from comcast about a month ago. I dropped it and broke the screen on it I had insurance. They said i didnt. And so it went for over a week and i didnt have a workable phone! I dont have a land line and i cant count the phone calls I made about this...
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Comcast Customer Care
Resolved
Resolved: Comcast - Deception
Comcast customer service is trained to lie, cheat and give false information to customers The technical staff is under-trained. They try to solve the problems by hit and trial method. It takes several months to resolve problems linked to internet and phone services If...
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Comcast Customer Care
Every time I try to contact Comcast. it starts with with an automated phone severe nightmare! The automated system doesn't take my info, or the info is wrong. I have to go through a phone maze. If I can get to a rep, the night mare continues. The reps can't understand...
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Comcast Customer Care
I didn't like
- Lack of customer service
I called multiple times to find out how long prior to moving I needed to notify them. Was told they could not answer a general question without my account number, name, address etc. I explained that my concern was that they would, as they have done in the past, turn my...
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Comcast Customer Care
I didn't like
- Abysmal customer service
- Answers and attitude from reps
This level of non-service is disgracefull and Comcast has so many layers of subcontractors, it's impossible to get help. The company needs to take customer service more seriously and end subcontracting. There is no reason customers should be forced to endure such...
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Comcast Customer Care
Every employees or supervisors only care about the next money you pay for the service, and they have a hard time understanding simple basic things. Its almost the 7th of april and im still waiting on the bill to be mailed to my address i called the customers service number and the lady said the bill should be due until the 20th. None of this makes any sense. Comcast...
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Comcast Customer Care
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