Comcast Customer Care Reviews and Complaints
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Better Business Bureau - Comcast consumer theft!
It seems that the folks at Comcast think that they can do changes to your services without asking the customer. I recently had my channel selection downgraded. Not by choice but by the people who seem to be able to make decisions without regard to customer satisfaction. My recent conversation with a Comcast was very unsatisfactory as sarcasm out weighed her explanation. It seem that Comcast knows how to be creative in their ways of getting more for less. I was told that I could get the channel back if I purchased another package with something I have little interest and the cost me more by a Significant amount of money!
Review
Service
Comcast Customer Care
Pros
- Customer help with resolve
- I like what you all are about keping companies in check
Cons
- Discrimination against senior citizens
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
My last bill was reported to collection and I want to pay it so it can be taken off. The bill the collection agency has is 100 dollars more than it should have been because comcast never took care of the equipment return. I even have a receipt as proof I returned the...
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Review
Service
Comcast Customer Care
Cons
- Failure to find a solution
- Incompentence
- Poor customer service
Reason of review
Pricing issue
Loss
$100
Preferred solution
Let the company propose a solution
Is there any competent person that works at Comcast? In the month of June my services were not working for 1/3 of the month. When it went out for the second time, it took 6 days for them to come out an install a new cable line. The very next day my services went out...
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Review
Service
Comcast Customer Care
Reason of review
Problem with delivery
Preferred solution
Price reduction
Comcast - Horrible customer service
Cable has not work correctly for over a year it is not had four or five days of good service you cannot get in touch with a human I'm fresh out of the hospital and I can't get out I don't even know where to find the human they're so mean on the phone when you do get someone I have to call about every other day I hate this company I would love to get together a class action suit against them I see they pissed off a lot of people
Review
Service
Comcast Customer Care
Pros
- Reps are nice
Cons
- Terrible service no human no help
- Nobody cares
- How they change the prices
Reason of review
Poor customer service
Loss
$500
Preferred solution
Price reduction
Tags
Comcast in Harrisburg, Pennsylvania - Im ver disapointed in the quality of my apple charger
So,I went to plug in my phone with the charge and the socket blew.I understand that its not the companys fault thait it blew but my charger should not have not been destroyed.
Review
Service
Comcast Customer Care
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
Comcast - No cable is better this crap
ridiculous price gauging, fees out the nose for nothing, internet is still sloppy slow .. zero customer service ..Sick of the monopoly ***
Review
Service
Comcast Customer Care
On, or about 4/16/2015 Comcast, without my permission disconnected my phone. It was during this time I was being hired by Reve Exteriors. I was working that weekend trying unsuccessfully to call the contact for the company Rian Peterson. On Monday, April 20, 2015, I...
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1 comment
Maybe get a cell phone?
Review
Service
Comcast Customer Care
Pros
- People in the call center
Cons
- Scoffing at me
- Reneging on verbal agreements
Reason of review
Not as described/ advertised
Loss
$36
Preferred solution
Price reduction
Featured
Comcast in Tuscaloosa, Alabama - Cable lines laying on the ground
Our cable line fell from the pole so the tech said he was going to run the cable under ground ... comes back the next day and this is how he left it. After going through about 6 different people and repeating my self they tell me I have to wait til the 29th for them to bury it. 
Review
Service
Comcast Customer Care
Reason of review
Poor customer service
Comcast - *** Poor Customer Service
Have had problems with tv cable going out,internet goes in and out, had mobile phone for 4 days call out only. They refused to send return device shipping label. Tried for over a month and i mailed it to the EVP of Comcast. Now I got a bill for 195.00 when my bill supposed to be 145.00. I asked for service to be downgraded to internet only. More problems. I do not care about any service agreement. They voided that when they tried to screw me with the mobile phone, so any agreement was made void in my opinion. You cannot yell agreement when you fail to provide service as promised, nor can you blame the customer for the unscrupulous actions your company practices.
Review
Service
Comcast Customer Care
Don't Use Comcast
So many problems with Comcast. For one, I had an overdue bill which I paid. Comcast cashed the check and then later shut me down anyway claiming I hadn't paid it, which resulted in a long series of phone calls. At another time I set up a time for their person to come by to install service and they missed the window for an entire day. Today I just called them to shut down my service and they refused to do so because "their computer system is down." I would pay significantly more to do avoid doing business with Comcast.
Review
Service
Comcast Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
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File a Public utilities commission complaint file a BBB complaint file adjuster’s complaint with your state. And just maybe your state will take action against Comcast to protect you like Washington state Minnesota and Michigan has done for their consumers. Good luck