Product: Comcast Customer Care Clear all filters (200 of 200 reviews match)
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Better Business Bureau - Comcast consumer theft!

2.6
Details
It seems that the folks at Comcast think that they can do changes to your services without asking the customer. I recently had my channel selection downgraded. Not by choice but by the people who seem to be able to make decisions without regard to customer satisfaction. My recent conversation with a Comcast was very unsatisfactory as sarcasm out weighed her explanation. It seem that Comcast knows how to be creative in their ways of getting more for less. I was told that I could get the channel back if I purchased another package with something I have little interest and the cost me more by a Significant amount of money!
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Review
#1683561 Review #1683561 is a subjective opinion of poster.
Service
Comcast Customer Care
Pros
  • I like what you all are about keping companies in check
  • Customer help with resolve
Cons
  • Discrimination against senior citizens
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
My last bill was reported to collection and I want to pay it so it can be taken off. The bill the collection agency has is 100 dollars more than it should have been because comcast never took care of the equipment return. I even have a receipt as proof I returned the...
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1 comment
R A
#1753295

File a Public utilities commission complaint file a BBB complaint file adjuster’s complaint with your state. And just maybe your state will take action against Comcast to protect you like Washington state Minnesota and Michigan has done for their consumers. Good luck

Review
#1656260 Review #1656260 is a subjective opinion of poster.
Service
Comcast Customer Care
Cons
  • Poor customer service
  • Incompentence
  • Failure to find a solution
Reason of review
Pricing issue
Loss
$100
Preferred solution
Let the company propose a solution
Is there any competent person that works at Comcast? In the month of June my services were not working for 1/3 of the month. When it went out for the second time, it took 6 days for them to come out an install a new cable line. The very next day my services went out...
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Review
#1594806 Review #1594806 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Problem with delivery
Preferred solution
Price reduction

Comcast - Horrible customer service

1.0
Details
Cable has not work correctly for over a year it is not had four or five days of good service you cannot get in touch with a human I'm fresh out of the hospital and I can't get out I don't even know where to find the human they're so mean on the phone when you do get someone I have to call about every other day I hate this company I would love to get together a class action suit against them I see they pissed off a lot of people
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Review
#1583107 Review #1583107 is a subjective opinion of poster.
Service
Comcast Customer Care
Pros
  • Reps are nice
Cons
  • How they change the prices
  • Cable
  • Terrible service no human no help
Reason of review
Poor customer service
Loss
$500
Preferred solution
Price reduction
Tags
  • Bad service by comcast
  • Lack Of Support
  • Hard To Get Human For Help

Comcast in Harrisburg, Pennsylvania - Im ver disapointed in the quality of my apple charger

1.1
Details
So,I went to plug in my phone with the charge and the socket blew.I understand that its not the companys fault thait it blew but my charger should not have not been destroyed.
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Review
#1578421 Review #1578421 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

Comcast - No cable is better this crap

1.5
Details
ridiculous price gauging, fees out the nose for nothing, internet is still sloppy slow .. zero customer service ..Sick of the monopoly ***
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Review
#1560823 Review #1560823 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service
1.7
Details
On, or about 4/16/2015 Comcast, without my permission disconnected my phone. It was during this time I was being hired by Reve Exteriors. I was working that weekend trying unsuccessfully to call the contact for the company Rian Peterson. On Monday, April 20, 2015, I...
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1 comment
Anonymous
#1701734

Maybe get a cell phone?

Review
#1553946 Review #1553946 is a subjective opinion of poster.
Service
Comcast Customer Care
Pros
  • People in the call center
Cons
  • Scoffing at me
  • Reneging on verbal agreements
Reason of review
Not as described/ advertised
Loss
$36
Preferred solution
Price reduction

Comcast in Tuscaloosa, Alabama - Cable lines laying on the ground

1.0
Details
Comcast - Cable lines laying on the ground
Comcast - Cable lines laying on the ground
Comcast - Cable lines laying on the ground
Comcast - Cable lines laying on the ground
Our cable line fell from the pole so the tech said he was going to run the cable under ground ... comes back the next day and this is how he left it. After going through about 6 different people and repeating my self they tell me I have to wait til the 29th for them to bury it. Sarcastic Sarcastic
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Featured
Review
#1517484 Review #1517484 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service

Comcast - *** Poor Customer Service

1.4
Details
Have had problems with tv cable going out,internet goes in and out, had mobile phone for 4 days call out only. They refused to send return device shipping label. Tried for over a month and i mailed it to the EVP of Comcast. Now I got a bill for 195.00 when my bill supposed to be 145.00. I asked for service to be downgraded to internet only. More problems. I do not care about any service agreement. They voided that when they tried to screw me with the mobile phone, so any agreement was made void in my opinion. You cannot yell agreement when you fail to provide service as promised, nor can you blame the customer for the unscrupulous actions your company practices.
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Review
#1491340 Review #1491340 is a subjective opinion of poster.
Service
Comcast Customer Care

Don't Use Comcast

So many problems with Comcast. For one, I had an overdue bill which I paid. Comcast cashed the check and then later shut me down anyway claiming I hadn't paid it, which resulted in a long series of phone calls. At another time I set up a time for their person to come by to install service and they missed the window for an entire day. Today I just called them to shut down my service and they refused to do so because "their computer system is down." I would pay significantly more to do avoid doing business with Comcast.
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Review
#1464091 Review #1464091 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution