Comcast Customer Care Reviews and Complaints
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Comcast - Horrible customer service
Cable has not work correctly for over a year it is not had four or five days of good service you cannot get in touch with a human I'm fresh out of the hospital and I can't get out I don't even know where to find the human they're so mean on the phone when you do get someone I have to call about every other day I hate this company I would love to get together a class action suit against them I see they pissed off a lot of people
Author
ExperiencedLemming271
Service
Comcast Customer Care
Pros
- Reps are nice
Cons
- Terrible service no human no help
- Nobody cares
- Cable
Reason of review
Poor customer service
Loss
$500
Preferred solution
Price reduction
Tags
0 comments
Comcast - Im ver disapointed in the quality of my apple charger
So,I went to plug in my phone with the charge and the socket blew.I understand that its not the companys fault thait it blew but my charger should not have not been destroyed.
Author
GustyWren539
Service
Comcast Customer Care
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
0 comments
Comcast - No cable is better this crap
ridiculous price gauging, fees out the nose for nothing, internet is still sloppy slow .. zero customer service ..Sick of the monopoly ***
Author
EtherealSquirrel
Service
Comcast Customer Care
1 comment
On, or about 4/16/2015 Comcast, without my permission disconnected my phone. It was during this time I was being hired by Reve Exteriors. I was working that weekend trying unsuccessfully to call the contact for the company Rian Peterson. On Monday, April 20, 2015, I...
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Author
EqualWolverine
Location
Philadelphia, Pennsylvania
Service
Comcast Customer Care
Pros
- People in the call center
Cons
- Reneging on verbal agreements
- Scoffing at me
Reason of review
Not as described/ advertised
Loss
$36
Preferred solution
Price reduction
Featured
0 comments
Comcast - Cable lines laying on the ground
Our cable line fell from the pole so the tech said he was going to run the cable under ground ... comes back the next day and this is how he left it. After going through about 6 different people and repeating my self they tell me I have to wait til the 29th for them to bury it. 
Author
OilyPheasant
Location
Tuscaloosa, Alabama
Service
Comcast Customer Care
Reason of review
Poor customer service
0 comments
Comcast - *** Poor Customer Service
Have had problems with tv cable going out,internet goes in and out, had mobile phone for 4 days call out only. They refused to send return device shipping label. Tried for over a month and i mailed it to the EVP of Comcast. Now I got a bill for 195.00 when my bill supposed to be 145.00. I asked for service to be downgraded to internet only. More problems. I do not care about any service agreement. They voided that when they tried to screw me with the mobile phone, so any agreement was made void in my opinion. You cannot yell agreement when you fail to provide service as promised, nor can you blame the customer for the unscrupulous actions your company practices.
Author
ActualLemur
Service
Comcast Customer Care
0 comments
Don't Use Comcast
So many problems with Comcast. For one, I had an overdue bill which I paid. Comcast cashed the check and then later shut me down anyway claiming I hadn't paid it, which resulted in a long series of phone calls. At another time I set up a time for their person to come by to install service and they missed the window for an entire day. Today I just called them to shut down my service and they refused to do so because "their computer system is down." I would pay significantly more to do avoid doing business with Comcast.
Author
SaneCheetah962
Service
Comcast Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
0 comments
Comcast - MAD AS ***
THIS COMPANY DEBITED OUT 367.35 FROM MY BANK ACCOUNT . I NEVER GAVE THEM THE PERMISSION TO DO THAT I AM GOING TO FILE ON THIS COMPANY ON MONDAY. NEVER,NEVER DO THIS AGAIN ON MY NAME
Author
ReflectingElephant622
Service
Comcast Customer Care
Cons
- Taking money out of my account
Reason of review
Problems with payment
Loss
$367
Preferred solution
Full refund
0 comments
Comcast - REFUND TAKES 4 to 6 WEEKS
Finally after years of terrible service I said "Enough" no more with this dreadful company. I returned the equipment to Coconut Point, Lee County Florida on 12/12/18. Today 1/22/19 I received a bill for $385.00 for non return of equipment. Actually they owe me $4.95. The accounts department agreed that I had returned the equipment and the girl said "we will send you a check for your over payment, it should arrive in 4 - 6 weeks" If I owed them money I would pay immediately but they take 4 - 6 WEEKS. WHAT A GIANT RIP-OFF. Take my advise and NEVER deal with this company
Author
PissedConsumer1454346
Service
Comcast Customer Care
Reason of review
Problems with payment
1 comment
Numerous calls need to immediately stop to 415-271-2938. It is harassment. STOP NOW
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Well now you are REALLY going to get harassed all day every day because you've posted your phone number on a public site and everyone in the world can see it. I cannot believe...
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Author
PissedConsumer1435607
Service
Comcast Customer Care
Reason of review
Poor customer service
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Maybe get a cell phone?