Product: Comcast Customer Care Clear all filters (160 of 160 reviews match)
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I am so frustrated with Comcast Customer Service and am on the phone waiting a 1/2 hr for help on restoring my service. The customer service employees should not tell the customer that the payment date can be changed and then pull the money and it was not in my account...
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Product
Comcast Customer Care
#1136493
On September 18 Comcast had a subcontractor, Full Bore, lay cable for a neighbor through my front yard, ripping up same, taking out shrubs and raising driveway up to an inch over concrete gutter at street. I called Comcast several times but they didn't bother once to...
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1.0
Product
Comcast Customer Care
I didn't like
  • Poor customer service
#1134603
Comcast does not care about the consumer. After many years I could write a novel about the stupidity. On our latest saga with them we could not get them to resolve there error, we spent 10 hours and over several weeks with no results or returned calls ,, until we FILED...
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Anonymous
Anonymous

Please don't call anyone "stupid" when your spelling is at 5th Grade level.

Product
Comcast Customer Care
I didn't like
  • Do not care attitude
#1130089

Comcast Customer Care Review

#1029802
POOOORRR Customer Service! Never Again!
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Comcast Customer Care Review

#988291
1.4
Details
I don't have time to write a big review just couple words VERY BAD CUSTOMER SERVICE STAY AWAY FROM THIS COMPANY
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Customer service
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Comcast Customer Care Review

#986826
1.4
Details
Keep receiving a pop up stating that i need to contact them regarding a "Copyright Alert Action Required Mitigation Measure Applied"....have called several times and followed their directions....we dont download anything! Poor customer service and continuing issue!!!
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Comcast Customer Care Review

#934206
1.0
Details
WORST CUSTOMER SERVICE EVER. They have you hold for like 30-hr and dont apologize nor care
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Customer service
Product or Service Quality
The only thing predictable about comcast is their abysmal service. Time after time, at 3 locations, the left hand didn't know what the right hand is doing. No show, no call, service date/time changes without ever contacting me, the customer. I could write volumes but...
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1.7
Product
Comcast Customer Care
I liked
  • Service when it works
I didn't like
  • Abysmal customer service
#1121468
Comcast - This is the crap I’m dealing with
Just so you can see, here’s the new update from my Xfinity app.This is what I’m dealing with all day everyday!!! NOTHING BUT BS!!! What Einstein is sitting in an office, not even knowing where I am, much less if there is ANYONE in my area who gives a rats *** whether I...
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1.0
Product
Comcast Customer Care
I didn't like
  • Customer service representative
  • Being bounced from one support team to another
  • No service or communication from comcast
#1112462
Comcast - Worse by the day...
No word from COMCAST, no trucks here working on the line. No refund from lasts months payment. I’d like to think that because it’s a holiday that it just has t posted to my account. BUT I DON’T BELIVE THAT! But everyday I check my Xfinity app just to see what lies the...
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1.0
Product
Comcast Customer Care
I didn't like
  • Poor excuses for bad service
  • Refusing to credit the account
#1112454
Thy time had moved to 6:10, the it changed to 8:23, then back to 6:10, then tom10:01 pm WHICH IS ONE MINUTE AFTER THEY DO NOT DO ANY WORK!!! The 4th group came out around 6:00, as I just stated HAD THE WRONG INFORMATION AND COULD NOT FIX IT!!! Now the app says the...
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1.0
Product
Comcast Customer Care
I didn't like
  • Did not fix the problem
#1112054
Comcast - Horrible!
I called Comcast right after the storm passed. I expected there to be a wait but at least wanted to get a service ticket in. I FULLY explained to the person on the phone that the pole that not only had the cable hooked up but the transformer for electric was destroyed...
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1.0
Product
Comcast Customer Care
I didn't like
  • Customer service have no idea how take care of the issue
#1110302
A few hours later I received a call from someone I could not understand asking my problem and wanted to know if he could cancel appt for me?!?! If I want to cancel, I will call to cancel, don't know what that was all about! Comcast usually has the worst customer...
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Product
Comcast Customer Care
#1108529
I've been with Comcast for 25 months during that time I've had nothing but trouble with their service! Call customer service, what a joke, and tell them my problem. I've gone through 4 modems in that time frame. The last one, the lady said go to my local office and get...
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Product
Comcast Customer Care
#1103413