Comcast Customer Care Reviews and Complaints
This is the absolute worst corporation in regards to customer service that I have ever experienced or heard of! | Comcast
I have had the misfortune to be a customer of Comcast for almost 11 years. I cannot make an antenna work where I live or I would have cancelled years ago. This corporation continues to take away channels that we are paying for!! I have lost at least 10 good channels in the past two years but my rates went UP! They cheat on everything and have almost no ability to get anything straight. They are dishonest, practicing fraud and lying to people every time we call. I have heard this from numerious people over the years, and believe they should be investigated by the FCC. Sally Wortman
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Service
Comcast Customer Care
Recommended | Comcast in Chicago, Illinois
I have no complaints about Comcast customer service.
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Service
Comcast Customer Care
Comcast consumer theft!
It seems that the folks at Comcast think that they can do changes to your services without asking the customer. I recently had my channel selection downgraded. Not by choice but by the people who seem to be able to make decisions without regard to customer satisfaction. My recent conversation with a Comcast was very unsatisfactory as sarcasm out weighed her explanation. It seem that Comcast knows how to be creative in their ways of getting more for less. I was told that I could get the channel back if I purchased another package with something I have little interest and the cost me more by a Significant amount of money!
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Service
Comcast Customer Care
Pros
- Customer help with resolve
- I like what you all are about keping companies in check
Cons
- Discrimination against senior citizens
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
My last bill was reported to collection and I want to pay it so it can be taken off. The bill the collection agency has is 100 dollars more than it should have been because comcast never took care of the equipment return. I even have a receipt as proof I returned the...
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Service
Comcast Customer Care
Cons
- Incompentence
- Poor customer service
- Failure to find a solution
Reason of review
Pricing issue
Loss
$100
Preferred solution
Let the company propose a solution
Is there any competent person that works at Comcast? In the month of June my services were not working for 1/3 of the month. When it went out for the second time, it took 6 days for them to come out an install a new cable line. The very next day my services went out...
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Service
Comcast Customer Care
Reason of review
Problem with delivery
Preferred solution
Price reduction
Horrible customer service | Comcast
Cable has not work correctly for over a year it is not had four or five days of good service you cannot get in touch with a human I'm fresh out of the hospital and I can't get out I don't even know where to find the human they're so mean on the phone when you do get someone I have to call about every other day I hate this company I would love to get together a class action suit against them I see they pissed off a lot of people
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Service
Comcast Customer Care
Pros
- Reps are nice
Cons
- Nobody cares
- Terrible service no human no help
- How they change the prices
Reason of review
Poor customer service
Loss
$500
Preferred solution
Price reduction
Tags
Im ver disapointed in the quality of my apple charger | Comcast in Harrisburg, Pennsylvania
So,I went to plug in my phone with the charge and the socket blew.I understand that its not the companys fault thait it blew but my charger should not have not been destroyed.
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Service
Comcast Customer Care
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
No cable is better this crap | Comcast
ridiculous price gauging, fees out the nose for nothing, internet is still sloppy slow .. zero customer service ..Sick of the monopoly ***
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Service
Comcast Customer Care
Reason of review
Poor customer service
On, or about 4/16/2015 Comcast, without my permission disconnected my phone. It was during this time I was being hired by Reve Exteriors. I was working that weekend trying unsuccessfully to call the contact for the company Rian Peterson. On Monday, April 20, 2015, I...
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1 comment
Maybe get a cell phone?
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Service
Comcast Customer Care
Pros
- People in the call center
Cons
- Reneging on verbal agreements
- Scoffing at me
Reason of review
Not as described/ advertised
Loss
$36
Preferred solution
Price reduction
Cable lines laying on the ground | Comcast in Tuscaloosa, Alabama
Our cable line fell from the pole so the tech said he was going to run the cable under ground ... comes back the next day and this is how he left it. After going through about 6 different people and repeating my self they tell me I have to wait til the 29th for them to bury it. 
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Review
Service
Comcast Customer Care
Reason of review
Poor customer service
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File a Public utilities commission complaint file a BBB complaint file adjuster’s complaint with your state. And just maybe your state will take action against Comcast to protect you like Washington state Minnesota and Michigan has done for their consumers. Good luck