Product: Comcast Customer Care Clear all filters (0 of 178 reviews match)
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Comcast - Bad service

I have iPhone X. I go to icon connect then go to voice and to my surprise I find my messages on top of messages it said this phone number 415-923-6953!!! Now this may seem strange but I moved out of that area long ago. The new number is on my account. Look at voice top said call log (415)-932-6953. Not a valid account phone number.
Product
Comcast Customer Care
#1421894
I've tried for a week to get a response from Comcast tech support. A week ago my support request was escalated to level two, but apparently everyone at level two is asleep, on vacation, or dead. I escalated the call to the office of Tom Karinshak -- the person who is...
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Product
Comcast Customer Care
#1351681
Then they try calling on my CELL Phone? Now BLOCKED! Two emails to corporate VP and none were delivered - I set delivery & read markers! They block them from freely posted emails on their own site! Posting on social media sites, and three Comcast trolls same to PM or...
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2.5
Product
Comcast Customer Care
I liked
  • Internet access speed
I didn't like
  • Customer service
#1338234
We wanted to go with comcast because we already have voice, tv and internet. When we found out the mobil service customer service would be the global service we went with a different company who still has usa customer service. I used to recommend comcast to all my...
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Product
Comcast Customer Care
#1308562
When I signed up for TV, Internet and Phone service with Comcast, I asked specifically when will my 1st bill would be due. I was told 30 days from installation and no other information was given for me to make an informed decision. 30 days from the 06/27/18...
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Product
Comcast Customer Care
#1291187
" When I called to complain that my entire day was wasted waiting for a non-existent technician (that Comcast initially required), I was given to an overly bored phone spokesman that wanted nothing to do with my situation. And I never received my $20 credit for them...
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Product
Comcast Customer Care
#1281938
I have not been a Comcast customer for at least one year. I discontinued my relationship with Comcast in part to receiving Unrelenting robocalls from 800-266-2278 (Comcast Xfinity). I receive up to 30 calls/day, 7 days/week. I have contacted Comcast numerous times to...
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1.7
Product
Comcast Customer Care
#1278353
I bought a cellphone from comcast about a month ago. I dropped it and broke the screen on it I had insurance. They said i didnt. And so it went for over a week and i didnt have a workable phone! I dont have a land line and i cant count the phone calls I made about this...
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2.1
Product
Comcast Customer Care
#1267445
Resolved
Comcast customer service is trained to lie, cheat and give false information to customers The technical staff is under-trained. They try to solve the problems by hit and trial method. It takes several months to resolve problems linked to internet and phone services If...
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1.6
Product
Comcast Customer Care
#1261769
Every time I try to contact Comcast. it starts with with an automated phone severe nightmare! The automated system doesn't take my info, or the info is wrong. I have to go through a phone maze. If I can get to a rep, the night mare continues. The reps can't understand...
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1.1
Product
Comcast Customer Care
I didn't like
  • Lack of customer service
#1257866