Manufacturer: Comcast Category: Customer Care Clear all filters (144 of 144 reviews match)
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Just wondering why Comcast hires people in their customer service offices that have no degrees or knowledge of how to work with customers. Recently I learned a young lady from Mexico was hired at the Naperville, IL office, she started out with a work visa which later...
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Product
Comcast Customer Care
I didn't like
  • Representation
#1086383
Comcast has the very worst customer service of any company I have ever called. They are the very worst trained people on the phone. you can call 5 times and get 5 different stories. I never know what to expect from them. I decided to leave them. Have had enough. When...
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Product
Comcast Customer Care
#1081925
First off i want to say COMCAST just lost a customer, since last night I have been trying to get a hold of someone to discuss an issue with my account, and to date, I am still listening to this *** *** music on this prompter, this is what you people call customer...
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1.0
Product
Comcast Customer Care
I didn't like
  • No one answered thier customer service line up to 45 minutes
#1078483

Comcast Customer Care Review

#1029802
POOOORRR Customer Service! Never Again!
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Comcast Customer Care Review

#988291
1.4
I don't have time to write a big review just couple words VERY BAD CUSTOMER SERVICE STAY AWAY FROM THIS COMPANY
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Comcast Customer Care Review

#986826
1.4
Keep receiving a pop up stating that i need to contact them regarding a "Copyright Alert Action Required Mitigation Measure Applied"....have called several times and followed their directions....we dont download anything! Poor customer service and continuing issue!!!
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Comcast Customer Care Review

#934206
1.0
WORST CUSTOMER SERVICE EVER. They have you hold for like 30-hr and dont apologize nor care
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To make it worse, the person we spoke with tonight had NO CLUE on how to do this, so we had to cancel our order! We are VERY unhappy with Comcast, and we are searching for another cable provider. I've been a loyal customer for many years, but this has to stop! If I...
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1.0
Product
Comcast Customer Care
#1056011
I tried to call Comcast on behalf of my nephew for service to his new apt. as his phone reception was poor. He was told online the night before to wait for the technician to arrive between 8am and 8pm. Tech was to call him in the am; never happened to narrow it down on...
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Anonymous
Anonymous

We cannot call your local dispatch and i'm sure you were told that. Complain to corprate. Trust me we don't like it either. We are the one that get your complaints and called ...

Product
Comcast Customer Care
#1045510
I have had comcast for a couple of years. On and off I had to disconnect due to there not being any funds. Never had an early termination fee. I run out of money and move to a cheaper state where comcast is not offered. I have to use Spectrum Charter. When I was in my...
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Anonymous
Anonymous

It falls to you to educate yourself when it comes to any service contract. As with any company that provides a contracted services there is always a ETF. To claim ignorance of...

Shaggsloco22
***gsloco22

If your income is so limited you probably shouldn't have ordered Comcast in the first place. How dense are you? Early termination fees are common knowledge, just like with c...

2.9
Product
Comcast Customer Care
I liked
  • Reps on phone although not smart were very nice
I didn't like
  • Information between reps is not consistent
  • Deceptive charging
  • Inconsistency between reps
#1040973
I paid my final bill three weeks ago and there was a $150 Early Termination Fee, I spoke with the lady and told her that I had comcast at the new place I moved to and I was an authorized user. She looked up the account and said yes, I can see that. I will credit the...
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1.9
Product
Comcast Customer Care
I liked
  • Installer
  • Flexibility to turn off when not needed
  • Variety
I didn't like
  • Will not do as they promised
  • Being blatantly lied to
#1039221

Comcast sucks. They are the most crooked bunch of thieves on planet earth. They manipulate billing to rip you off every way they can, from the billing cycle dates to deposits made to phony charges. Anyway they can steal they do. They bill you in advance, and charge you...
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1.0
Product
Comcast Customer Care
I didn't like
  • Thieves
#1036827
Spoke to an agent to set up a payment arrangement on the 15th due to my twice a month pay cycle.The agent processed the payment for the 8th after countless efforts of explaining my payroll cycle. Comcast/Xfinity definitely needs to cease and assist outsourcing...
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1.1
Product
Comcast Customer Care
#1032022
He advised me to call Comcast myself. I did and was given a reference number and agetn said someone would call me at 2:50 PM and that someone would return 7-8PM. No one called and no one came. I was too tired to continue. Keep in mind we were still moving into the new...
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Muller123
Muller123

This is resolved. AND because I complained directly to the FCC- it works folks- a rep called me a week later after it was connected and took about $233 off the bill. Boom. Ma...

1.0
Product
Comcast Customer Care
I didn't like
  • Talking to someone out of area
  • No direct lines to a person up the chain
  • Did not fix the problem
#1031944