Comcast Customer Care Reviews and Complaints
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Customers Don't Like
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Customers Like
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" When I called to complain that my entire day was wasted waiting for a non-existent technician (that Comcast initially required), I was given to an overly bored phone spokesman that wanted nothing to do with my situation. And I never received my $20 credit for them...
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Comcast Customer Care
Every time I try to contact Comcast. it starts with with an automated phone severe nightmare! The automated system doesn't take my info, or the info is wrong. I have to go through a phone maze. If I can get to a rep, the night mare continues. The reps can't understand...
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Comcast Customer Care
I didn't like
- Lack of customer service
I called multiple times to find out how long prior to moving I needed to notify them. Was told they could not answer a general question without my account number, name, address etc. I explained that my concern was that they would, as they have done in the past, turn my...
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Comcast Customer Care
I didn't like
- Abysmal customer service
- Answers and attitude from reps
This level of non-service is disgracefull and Comcast has so many layers of subcontractors, it's impossible to get help. The company needs to take customer service more seriously and end subcontracting. There is no reason customers should be forced to endure such...
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Comcast Customer Care
Every employees or supervisors only care about the next money you pay for the service, and they have a hard time understanding simple basic things. Its almost the 7th of april and im still waiting on the bill to be mailed to my address i called the customers service number and the lady said the bill should be due until the 20th. None of this makes any sense. Comcast...
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Comcast Customer Care
I told him I was going to call the cops as he sat in his truck for about 15 more minutes doing paperwork. He said, " call the cops. " When I went inside he took off. Called Comcast who took a report and eas suppose to call back. Never happened. This company could care...
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Comcast Customer Care
PEOPLE IF YOU ARE SENIOR PLEASE PASS COMCAST BY THEY WILL MAKE YOUR PRESSURE GO UP.NO GOOD COMPANY WANT TO GET A CLASS ACTION LAW SUE GOING.PEOPLE FOLLOW ME.EVERY FEW MONTHS HAVE TO CALL WITH COMPLAINTS AND THEYN SAID ITS FIX UNTIL YOU GET YOUR BILL.ONE TIME ON PHONE...
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Comcast Customer Care
I liked
- When it works
I didn't like
- Being hung up on
- Outrageously high prices
- Treatment
“TELL THE TRUTH” Comcast!!!!
Lied to continually by customer service. Sick of having to call regarding my bill being raised every month. Finally got rid of you. Never Again!
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Comcast Customer Care
I call many time just to get only voice message over the phone to reboot many-times... I need to change my modem because the old modem was having a problem download too slower than the upload which i can not watching even you tube I keep calling but to no available...
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Comcast Customer Care
I am so frustrated with Comcast Customer Service and am on the phone waiting a 1/2 hr for help on restoring my service. The customer service employees should not tell the customer that the payment date can be changed and then pull the money and it was not in my account...
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Comcast Customer Care
if you live outside of the city you get crap for internet sad part only 5 miles out of city its still crap