Product: Comcast Customer Care Clear all filters (155 of 155 reviews match)
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Comcast - This is the crap I’m dealing with
Just so you can see, here’s the new update from my Xfinity app.This is what I’m dealing with all day everyday!!! NOTHING BUT BS!!! What Einstein is sitting in an office, not even knowing where I am, much less if there is ANYONE in my area who gives a rats *** whether I...
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1.0
Product
Comcast Customer Care
I didn't like
  • Customer service representative
  • No service or communication from comcast
  • Being bounced from one support team to another
#1112462
Comcast - Worse by the day...
No word from COMCAST, no trucks here working on the line. No refund from lasts months payment. I’d like to think that because it’s a holiday that it just has t posted to my account. BUT I DON’T BELIVE THAT! But everyday I check my Xfinity app just to see what lies the...
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1.0
Product
Comcast Customer Care
I didn't like
  • Poor excuses for bad service
  • Refusing to credit the account
#1112454
Thy time had moved to 6:10, the it changed to 8:23, then back to 6:10, then tom10:01 pm WHICH IS ONE MINUTE AFTER THEY DO NOT DO ANY WORK!!! The 4th group came out around 6:00, as I just stated HAD THE WRONG INFORMATION AND COULD NOT FIX IT!!! Now the app says the...
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1.0
Product
Comcast Customer Care
I didn't like
  • Did not fix the problem
#1112054

Comcast Customer Care Review

#1029802
POOOORRR Customer Service! Never Again!
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Comcast Customer Care Review

#988291
1.4
Details
I don't have time to write a big review just couple words VERY BAD CUSTOMER SERVICE STAY AWAY FROM THIS COMPANY
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Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Comcast Customer Care Review

#986826
1.4
Details
Keep receiving a pop up stating that i need to contact them regarding a "Copyright Alert Action Required Mitigation Measure Applied"....have called several times and followed their directions....we dont download anything! Poor customer service and continuing issue!!!
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Comcast Customer Care Review

#934206
1.0
Details
WORST CUSTOMER SERVICE EVER. They have you hold for like 30-hr and dont apologize nor care
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Customer service
Product or Service Quality
Comcast - Horrible!
I called Comcast right after the storm passed. I expected there to be a wait but at least wanted to get a service ticket in. I FULLY explained to the person on the phone that the pole that not only had the cable hooked up but the transformer for electric was destroyed...
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1.0
Product
Comcast Customer Care
I didn't like
  • Customer service have no idea how take care of the issue
#1110302
A few hours later I received a call from someone I could not understand asking my problem and wanted to know if he could cancel appt for me?!?! If I want to cancel, I will call to cancel, don't know what that was all about! Comcast usually has the worst customer...
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Product
Comcast Customer Care
#1108529
I've been with Comcast for 25 months during that time I've had nothing but trouble with their service! Call customer service, what a joke, and tell them my problem. I've gone through 4 modems in that time frame. The last one, the lady said go to my local office and get...
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Product
Comcast Customer Care
#1103413
Comcast service deterioration
Tropical storm winds a week ago, no lines down, Comcast still has service out without communication or explanation. Att has restored all the neighbors that dumped Comsact last year and had less than 2 hours outage. To make matters worse, the cable plant for Comcast is...
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2.9
Product
Comcast Customer Care
#1102048
Comcast putting someone else Bill on your account, then turning your account over to the COLLECTION AGENCY. I went to the Comcast Office Three Different TIMES. Tried talking to the Manager Nautica, and she blew me off, would not talk to me, and the lady in the lobby...
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1.0
Product
Comcast Customer Care
I liked
  • Customer service personnel
I didn't like
  • Supervisors do not care
  • Supervisor do not care
#1100259
We have had our home/buis landline for 30 years, move 3 miles and they would not give us our area code??They showed we move 150 miles away. Typical no one listened to us, 8 hrs of phone calls useless over 3 weeks, no one ever called us back. Filed complaint with FCC...
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Product
Comcast Customer Care
#1098839
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
I am disputing Comcast now. I transferred service and only owed $67. However, they have me owing $158 from old residence and have given me numerous lies to explain the charge and even said it comes from a missed payment last YEAR! smh. I clearly have a bill where I was...
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2.0
Product
Comcast Customer Care
I liked
  • Internet service
  • Cable
I didn't like
  • Incompetent representatives
  • Deceptive practices
  • Scammy and confusing billing scheme
#1088815