Comcast Customer Care Reviews and Complaints
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(141 of 141 reviews match)
To make it worse, the person we spoke with tonight had NO CLUE on how to do this, so we had to cancel our order! We are VERY unhappy with Comcast, and we are searching for another cable provider. I've been a loyal customer for many years, but this has to stop! If I...
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I tried to call Comcast on behalf of my nephew for service to his new apt. as his phone reception was poor. He was told online the night before to wait for the technician to arrive between 8am and 8pm. Tech was to call him in the am; never happened to narrow it down on...
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I have had comcast for a couple of years. On and off I had to disconnect due to there not being any funds. Never had an early termination fee. I run out of money and move to a cheaper state where comcast is not offered. I have to use Spectrum Charter. When I was in my...
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Anonymous
It falls to you to educate yourself when it comes to any service contract. As with any company that provides a contracted services there is always a ETF. To claim ignorance of...
***gsloco22
If your income is so limited you probably shouldn't have ordered Comcast in the first place. How dense are you? Early termination fees are common knowledge, just like with c...
Product
Comcast Customer Care
I liked
- Reps on phone although not smart were very nice
I didn't like
- Time consuming
- Deceptive charging
- Information between reps is not consistent
Comcast Customer Care Review
POOOORRR Customer Service! Never Again!
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Comcast Customer Care Review
I don't have time to write a big review just couple words VERY BAD CUSTOMER SERVICE STAY AWAY FROM THIS COMPANY
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Comcast Customer Care Review
Keep receiving a pop up stating that i need to contact them regarding a "Copyright Alert Action Required Mitigation Measure Applied"....have called several times and followed their directions....we dont download anything! Poor customer service and continuing issue!!!
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Comcast Customer Care Review
WORST CUSTOMER SERVICE EVER. They have you hold for like 30-hr and dont apologize nor care
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I paid my final bill three weeks ago and there was a $150 Early Termination Fee, I spoke with the lady and told her that I had comcast at the new place I moved to and I was an authorized user. She looked up the account and said yes, I can see that. I will credit the...
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Product
Comcast Customer Care
I liked
- Variety
- Flexibility to turn off when not needed
- Installer
I didn't like
- Being blatantly lied to
- Will not do as they promised
Comcast sucks. They are the most crooked bunch of thieves on planet earth. They manipulate billing to rip you off every way they can, from the billing cycle dates to deposits made to phony charges. Anyway they can steal they do. They bill you in advance, and charge you...
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Spoke to an agent to set up a payment arrangement on the 15th due to my twice a month pay cycle.The agent processed the payment for the 8th after countless efforts of explaining my payroll cycle. Comcast/Xfinity definitely needs to cease and assist outsourcing...
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He advised me to call Comcast myself. I did and was given a reference number and agetn said someone would call me at 2:50 PM and that someone would return 7-8PM. No one called and no one came. I was too tired to continue. Keep in mind we were still moving into the new...
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Muller123
This is resolved. AND because I complained directly to the FCC- it works folks- a rep called me a week later after it was connected and took about $233 off the bill. Boom. Ma...
Product
Comcast Customer Care
I didn't like
- No direct lines to a person up the chain
- Talking to someone out of area
- Lack of coordination between departments
Went on line, saw that Comcast/XFINTY offered service in area and there ends the positive experience with Comcast. Spent 3 hours on line Saturday (4/1/2017) trying to establish service at new location only to be told to go online and fill out application and someone...
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Product
Comcast Customer Care
I didn't like
- Answer to problem is to put customer on hold and transfer
Comcast does didnt show. Called and automated message advised me of my new appt date - one week later. No one called to advise me. I called and spoke to a customer service rep who says d she would escalate. I never heard from them. Today was my new scheduled time -...
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Don't waste your time calling "customer care" because they don't.They just want to read you a script and document the call. NOTHING gets resolved. Be very concerned if they say "I'm going to accelerate this!". That is just a ploy to get you off the phone. When you call...
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Product
Comcast Customer Care
I didn't like
- Customer service
- Call center
We cannot call your local dispatch and i'm sure you were told that. Complain to corprate. Trust me we don't like it either. We are the one that get your complaints and called ...