Comcast Customer Care Reviews and Complaints
Comcast - Technical support
The customer service agent was very respectful, patient, and helpful.
ID
Location
Tampa, Florida
Service
Comcast Customer Care
Comcast - To see where I return internet equipment
I had wonderful experiences with everyone today and they were very helpful with everything. I would recommend this service company to anyone because of the helpful voices on the other end.
ID
Location
Sawyerville, Alabama
Service
Comcast Customer Care
Comcast - Billing
Trying to speak to cyst service about bill, was over due, did not receive a bill in mail or a text or email about when due. Automated just does what it wants too and hangs up with helping
ID
Location
Florence, Alabama
Service
Comcast Customer Care
Loss
$50
Preferred solution
My late fee if $50
Comcast - Billing questions
Billing no good customer care
User's recommendation: Good customer care.
ID
Location
Seattle, Washington
Service
Comcast Customer Care
Preferred solution
Apology
Comcast - Just call
No one showed up when they were scheduled
User's recommendation: You have horrible customer service!
ID
Service
Comcast Customer Care
Preferred solution
Deliver product or service ordered
Comcast - 1televisions in the house are not working
The remote don't work on ATV I check the batteries is to it's OK but it doesn't change the channels An awful would like another line put in another bedroom It's been going on with the problem for March 5 when I call comcast before they said I need to pay the bill so I did pay 199 So do you think I can have this matter fix Not happy camper
ID
Location
Middletown, Pennsylvania
Service
Comcast Customer Care
Cons
- Rude customer service
Loss
$100
Preferred solution
Just fix it.
Comcast - New customer
Will not connect me to agent after doing reset 3 times
ID
Location
Davis, California
Service
Comcast Customer Care
Comcast - I’m just trying to get my equipment shipped but can’t get anyone on the phone
I have been approved for service an can't get equipment shipped because I forgot to add the apartment number on file I dont have an account number all I have is my application number an a voicemail saying that my apartment number is all you guys need
User's recommendation: Check your application before you submit it.
ID
Location
Stone Mountain, Georgia
Service
Comcast Customer Care
Comcast - I am pissed
I was on the phone for 55!minutes and they did not help me at all!! Instead the finally said call Apple! This company is not helpful at all!!
User's recommendation: No way should one use Comcast!! Find another tv company!!
ID
Location
Riverview, Florida
Service
Comcast Customer Care
Comcast - Bad service
NO ANSWER VIA PHONE, ONLINE, OR CHAT! I need TECH SUPPORT!
ID
Location
Chesterton, Indiana
Service
Comcast Customer Care
Preferred solution
Deliver product or service ordered
Comcast - Refer a friend questions
Yes it was taken care of well
ID
Location
Macomb, Michigan
Service
Comcast Customer Care
Comcast - Customer service
Could not understand the representative. She was not able to fix my problem.
User's recommendation: Would not recommend.
ID
Location
Olympia, Washington
Service
Comcast Customer Care
Comcast - To Put an account in an assist d living facilityon hold
I would like to explain to a human not a robot
ID
Service
Comcast Customer Care
Pros
- Non so far
Cons
- Answer to problem is to put customer on hold and transfer
- Never can reach a real perso
- Customer service is a joke-they have no idea what they are doing
Preferred solution
Need Richard netherly’s account put on hold at Brook Dale at lakes park Assisted living.. He is home for quarentine. Address there 14521 Lakewood blvd. Ft Myers 33919. Manager Jacqueline Baker. Please help me
Comcast - Cant get in touch by phone or chat
1 hour 17 min wait. How cheap. Hire more people. This is an ongoing problem with this company. It never improves but the charges always go up. After holding 10 min it went from a nice voice mail about how important we are as customers to static and never regained any voice. Hung up! I think they do this on purpose. Sad business model.
User's recommendation: Hire more people and train them.
ID
Location
Castro Valley, California
Service
Comcast Customer Care
Comcast - Cancel service
First I am not a posed customer like this email states. I am canceling services for financial reasons. I did call I several occasions you reduce bill but Comcast couldnt come up a acceptable offer.
User's recommendation: Offer better deals to retain customers especially with other like products for a fraction of the cost. Comcast just lost a 20+ year customer. It really is sad.
ID
Location
Savannah, Georgia
Service
Comcast Customer Care
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