Product: Comcast Customer Care Clear all filters (198 of 198 reviews match)
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Comcast - Horrible customer service

Set up appt to start new service. Comcast does didnt show. Called and automated message advised me of my new appt date - one week later. No one called to advise me. I called and spoke to a customer service rep who says d she would escalate. I never heard from them. Today was my new scheduled time - one week later! Again, Comcast does didnt show. Automated line told me next appt date is one week from today. Got a rep who said each appt was canceled a half hour before scheduled time. No one called me. I escalated to a supervisor who was supposed to call me back. Never heard. Really upset with Comcast total disregard for missing both appts with no notice or even effort to reschedule.
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Review
#1030813 Review #1030813 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service

Comcast - Don't call "Customer Care"

2.2
Details
Don't waste your time calling "customer care" because they don't. They just want to read you a script and document the call. NOTHING gets resolved. Be very concerned if they say "I'm going to accelerate this!". That is just a ploy to get you off the phone. When you call back, even with a case number no one has any idea what you are talking about. I have no prejudice concerning offshore tech support. BUT, they should know the language. The English word courtesy means doing something your are NOT obligated to do. When they offer a one time deal as a "courtesy", that does not meet the contract you are paying for that is not a courtesy, it is an insult.
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Review
#1030758 Review #1030758 is a subjective opinion of poster.
Service
Comcast Customer Care
Cons
  • Customer service
  • Call center
Reason of review
Poor customer service
Loss
$360
Preferred solution
Full refund

Comcast - Very Poor Service By Xfinity

1.0
Details
I ve been calling Comcast to set up my internet/tv service and has been transferred to different representatives. I've been connected to different parts of the world from the Philippines, Colombia , to other countries. They were very fast in charging me even before I own the house but very slow in their service. I am a new customer and being treated this way how much more if I am an existing customer with issues. I would give this company a zero rating if there is one. It's been almost a month since I ordered the service and up to now it has not been set up. Representatives who I spoke with are all incompetent. I was told I could not speak with a supervisor and nobody can help me.
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Review
#1029904 Review #1029904 is a subjective opinion of poster.
Service
Comcast Customer Care
Cons
  • But has not seen the money yet
  • Recording when calling in
  • Incompetent representatives
Reason of review
Poor customer service
Preferred solution
Full refund
Tags
  • deceptive agents

Comcast Customer Care Review

POOOORRR Customer Service! Never Again!
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Review
#1029802 Review #1029802 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service
1.0
Details
I was paid in full spoke to customer solutions and they came and got the equipment I am disabled with brain trauma and so they picked up equipment I was assured I was paid in full and I keep getting bills I called and after being jerked around for hours the girl...
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1 comment
Anonymous
#1314346

Keep calling back until you get to the loyalty department or the other one I can't remember.

There is also a different phone no. where their reps are more informed, faster and polite. 866 928 7488

Review
#1026741 Review #1026741 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Problems with payment

Comcast - Customer Care Review

1.0
Details
I made an appointment because Comcast sent me a cable box that did not work. The window of arrival was 5:00-7:00pm. I took off work early and arrived home by 4:30. It's now 7:19pm and I've called Comcast 4x to find out what the ETA is. The customer service dept had every excuse in the book (traffic etc) but oddly I was here. If they are booking their techs so tightly that they can't honor their time guarantees then THEY NEED TO HIRE FLOATING techs to take up the slack. I have already lost two hours of my whopping 80 hours of vacation a year and customer service offered me a $20 credit for my frustration; loss of time and oh yeah my tv still doesn't work. Tech FINALLY ARIVED at 7:30pm (after my 3 hour wait) and discovered that the wires in the walls were old as DIRT and outdated; cobbled together with splitters; and generally provided awful awful service---explains why my wifi is dinosaur slow. I can't choose another provider because the condominium I live in signed a bulk service agreement so I have NO choice but Comcast. If I did not have to pay for the service anyway, I would just have them turn it off. Comcast one of worst Companies in America. They suck!!!!!!! Not that they give a flying flip what anyone thinks.
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Review
#1023345 Review #1023345 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service

Hate Comcast

3.2
Details
I work from home sometimes and I moved into a new house. Comcast set up a time and date to send someone out to look at the house and where I wanted everything. I was told I would get a call about a hour before the tech came out. I get a call telling me the tech was at my house. Jump in the car drive over there and no tech! Then I get a call telling me to make another appointment. I had to drive 1hr 40min back to work at night to do 5hrs of work that I couldn't do from home. Did the internet work at my old place? Nope! Got home 1:17am and had to be back at the office by 7:00. I HATE YOU COMCAST!!!!!!!!!!!
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Review
#1022000 Review #1022000 is a subjective opinion of poster.
Service
Comcast Customer Care
Cons
  • Did not fix the problem
  • Being lied to
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • unreliable companies
  • non-responsive
1.0
Details
So, I live in an apartment complex, I was out doing errands yesterday and when I returned home, I noticed two Comsuck van's parked in our parking lot.I get into my apartment and I get told that all 3 services are out. I do have the Xfinity Sucky *** Package, and...
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1 comment
Anonymous
#1303943

I agree with above!

Review
#1021987 Review #1021987 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service
Preferred solution
Price reduction

Comcast - Customer Care Review

1.1
Details
Comcast is the worst company ever. I have been on the phone over two hours trying to get a billing issue solved. I've been hung up on three times by Jonathan Brandon and Deana and no one called me back I tried to do an online chat four times couldn't get through. This is absolutely ridiculous this company's customer service is Terrible. I'm going to check my options and see if I can get on DirecTV or somewhere else because Comcast sucks
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Review
#1019339 Review #1019339 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service
1.0
Details
In January, 2017, a Comcast employee came to our house to switch out our modem. After he left, our security DVR was missing. It was next to the modem that he switched out. We filed a complaint with Comcast and they told us they would give us a credit on our next bill...
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Review
#1017708 Review #1017708 is a subjective opinion of poster.
Service
Comcast Customer Care
Cons
  • Dvr going missing from my home after rep came in
Reason of review
DVR missing from my home after Comcast employee was here
Loss
$425
Preferred solution
Full refund