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Screwed up our landline--FCC complaint works wonders | Comcast

We have had our home/buis landline for 30 years, move 3 miles and they would not give us our area code?? They showed we move 150 miles away. Typical no one listened to us, 8 hrs of phone calls useless over 3 weeks, no one ever called us back. Filed complaint with FCC and within 5 days they called us 5 times and emailed us. They corrected the problem, we told them what they could do with the phone and went with another carrier. They just do not care and if you get the agent mad enough, which I do, will transfer you wherever they feel like. The lack of training, stupidity and laziness is absolutely unbelievable. Thanks FCC
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Review
#1098839 Review #1098839 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service
Loss
$600
Preferred solution
Price reduction
2.0
Details
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
I am disputing Comcast now. I transferred service and only owed $67. However, they have me owing $158 from old residence and have given me numerous lies to explain the charge and even said it comes from a missed payment last YEAR! smh. I clearly have a bill where I was...
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Review
#1088815 Review #1088815 is a subjective opinion of poster.
Service
Comcast Customer Care
Pros
  • Cable
  • Internet service
Cons
  • Incompetent representatives
  • Deceptive practices
  • Scammy and confusing billing scheme
Reason of review
Poor customer service
Loss
$140
Preferred solution
Price reduction
Tags
  • Comcast dishonesty
  • Comcast Reviews
  • Blling Scam

Terrible business ... | Comcast

1.5
Details
First they had to go check and see if we could get internet , took a week to find out , then set appointment up to have installed , another week . Had a friend *** work , lost money by not being at work , all for comcast to not even show up . Sit on hold over a hour , talked with supervisor who was no help what so ever , then he tells me it will be over a week to come back out . Very disapointed is a under statement ... I would have felt after they did the screw up , they would come back out and try to resolve the problem , but instead offered no help what so ever , other than they could try again later .
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Review
#1087963 Review #1087963 is a subjective opinion of poster.
Service
Comcast Customer Care
Cons
  • Problem solution
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Just wondering why Comcast hires people in their customer service offices that have no degrees or knowledge of how to work with customers. Recently I learned a young lady from Mexico was hired at the Naperville, IL office, she started out with a work visa which later...
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2 comments
ramjet
#1372586

The only bad thing about having sex with an employee is getting caught. Sounds like fun to me.

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Review
#1086383 Review #1086383 is a subjective opinion of poster.
Service
Comcast Customer Care
Cons
  • Representation
Reason of review
Poor customer service

Horrible Customer Service | Comcast

Comcast has the very worst customer service of any company I have ever called. They are the very worst trained people on the phone. you can call 5 times and get 5 different stories. I never know what to expect from them. I decided to leave them. Have had enough. When you call to speak to anyone the attitude is really bad. I would rather play marbles then watch any services provided by Comcast. They honestly feel they are doing you a favor speaking to them. I have had enough!! Get you act together COMCAST. Remember you not the only game in town. I am sure any company will be better than Comcast. Now they have cell service. I would rather run two tomato paste cans from a string then any service Comcast dishes out. A weak company that needs to go to the basics.
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Review
#1081925 Review #1081925 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Pricing issue
Loss
$300
Preferred solution
They need to train their people to be nicer. It seems everyone is carefree when it comes to taken care of the customer. How does retention close and no one can do their job. this is 2017

Representative reponse time | Comcast

1.0
Details
First off i want to say COMCAST just lost a customer, since last night I have been trying to get a hold of someone to discuss an issue with my account, and to date, I am still listening to this *** *** music on this prompter, this is what you people call customer service. Last night while watching TV, I left the music on their prompter playing for 45 minutes, just to see how long it would take for these people to answer. This so sad, I am *** sure not going to be recommending this service to anyone , nor will i be a customer again. All the money y'all make, hire more people, or at least pick up the *** phone. I would rather deal with a satellite dish that goes out when it rains, at least they answer their calls. BYe Bye Xfinity!!!
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Review
#1078483 Review #1078483 is a subjective opinion of poster.
Service
Comcast Customer Care
Cons
  • No one answered thier customer service line up to 45 minutes
Reason of review
Poor customer service

Can't Even Order PPV | Comcast

1.0
Details
Comcast's customer service via telephone is horrible to say the least! We can't even purchase PPV programs without calling and having a representative manually connecting it for us. To make it worse, the person we spoke with tonight had NO CLUE on how to do this, so we had to cancel our order! We are VERY unhappy with Comcast, and we are searching for another cable provider. I've been a loyal customer for many years, but this has to stop! If I could have left zero stars, I would have!
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Review
#1056011 Review #1056011 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service
I tried to call Comcast on behalf of my nephew for service to his new apt. as his phone reception was poor. He was told online the night before to wait for the technician to arrive between 8am and 8pm. Tech was to call him in the am; never happened to narrow it down on...
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1 comment
Anonymous
#1328885

We cannot call your local dispatch and i'm sure you were told that. Complain to corprate.

Trust me we don't like it either. We are the one that get your complaints and called names so imagine how we feel

Review
#1045510 Review #1045510 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service
2.9
Details
I have had comcast for a couple of years. On and off I had to disconnect due to there not being any funds. Never had an early termination fee. I run out of money and move to a cheaper state where comcast is not offered. I have to use Spectrum Charter. When I was in my...
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2 comments
Anonymous
#1328123

It falls to you to educate yourself when it comes to any service contract. As with any company that provides a contracted services there is always a ETF.

To claim ignorance of said ETF only shows your failure to read. You failed in one of the most basic of skills and seek to blame others to cover your failure. I understand money is tight but if it's as tight as you claim for medical reasons then why would you not read? Did you forget to do so?

Just because you were given a pass in the past doesn't mean that the concept of an early termination fee never existed in those contracts. I'm betting you've gotten really good at the sob story game. You couldn't help yourself and even did it in your original post. I fail to see what your life story has to do with your complaint.

You use it to garner sympathy and pity and in quite a few cases to dodge paying bills. Eventually you will run into people who no matter how much you cry and tell your tale will be able to do anything for you. That your particular sob story is the 50th they have had to listen to that day and they honestly don't care. It's been done to the point of overdone.

Why do you think it's all automated? By chat, email, and robocalls they have taken the human out of bill paying. No sob story to listen to no freebies to give away. This means it's more on you to educate yourself fully before you enter into any form of contract.

Be it a cellphone, Internet service, or cable TV it's your responsibility to know exactly what you are putting your name on. Read the emails fully.

Request a paper contract for your personal records. Protect yourself with knowledge.

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Review
#1040973 Review #1040973 is a subjective opinion of poster.
Service
Comcast Customer Care
Cons
  • Deceptive charging
  • Time consuming
  • Inconsistency between reps
Reason of review
Poor customer service
Loss
$220
Preferred solution
Full refund
Tags
  • Bad Comcast Service
  • insane billing

Lied to Twice! | Comcast

1.9
Details
I paid my final bill three weeks ago and there was a $150 Early Termination Fee, I spoke with the lady and told her that I had comcast at the new place I moved to and I was an authorized user. She looked up the account and said yes, I can see that. I will credit the account. One week later another phone call from their collections agency stating they did not credit the amount. I called today and was passed around and given an incorrect phone number. I finally spoke with a rep and the first thing she said was "I see you have a $150 charge, how would you like to pay that". I went through what I was told and she said, you were in a two year contract that you signed on...day etc. I asked her to transfer me to a supervisor, she said that they would not do anything for me and I needed to speak with someone in another department, she transferred me to sales...they transferred me back. I finally ask for a supervisor and the girl was rude and irritated. She spoke with the supervisor before getting on the phone and he started out "I see you have a $150 charge...". Unbelievable!!! I asked him if he would like know why I asked for him (it didn't matter, he'd made up his mind before I got on the phone" He even put in my file that I owe this amount and not to waive it. This is terrible customer service. I am really upset, but what can I do. They don't care about their customers, and I was lied to by the woman I paid my final bill to...sad. Just beware, and I know many people don't have a lot of choices since Comcast has a monopoly in this area :-(
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Review
#1039221 Review #1039221 is a subjective opinion of poster.
Service
Comcast Customer Care
Pros
  • Variety
  • Installer
Cons
  • Will not do as they promised
  • Being blatantly lied to
Reason of review
Poor customer service
Loss
$150
Preferred solution
I just want them to do what they promised when I paid my final bill.
Tags
  • comcast complaint
  • Comcast Outage