Product: Comcast Customer Care Clear all filters (0 of 192 reviews match)
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We have had our home/buis landline for 30 years, move 3 miles and they would not give us our area code??They showed we move 150 miles away. Typical no one listened to us, 8 hrs of phone calls useless over 3 weeks, no one ever called us back. Filed complaint with FCC...
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Product
Comcast Customer Care
#1098839
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
I am disputing Comcast now. I transferred service and only owed $67. However, they have me owing $158 from old residence and have given me numerous lies to explain the charge and even said it comes from a missed payment last YEAR! smh. I clearly have a bill where I was...
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2.0
Product
Comcast Customer Care
I liked
  • Cable
  • Internet service
I didn't like
  • Deceptive practices
  • Incompetent representatives
  • Scammy and confusing billing scheme
#1088815
Had a friend *** work , lost money by not being at work , all for comcast to not even show up . Sit on hold over a hour , talked with supervisor who was no help what so ever , then he tells me it will be over a week to come back out . Very disapointed is a under...
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1.5
Product
Comcast Customer Care
I didn't like
  • Problem solution
#1087963
Just wondering why Comcast hires people in their customer service offices that have no degrees or knowledge of how to work with customers. Recently I learned a young lady from Mexico was hired at the Naperville, IL office, she started out with a work visa which later...
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ransom
ransom

The only bad thing about having sex with an employee is getting caught. Sounds like fun to me.

Anonymous
Anonymous

There is no "degree" for customer service. No company is going to hire people that "majored" in customer service because this is not a thing. It's a job that a lot of people d...

Product
Comcast Customer Care
I didn't like
  • Representation
#1086383
Comcast has the very worst customer service of any company I have ever called. They are the very worst trained people on the phone. you can call 5 times and get 5 different stories. I never know what to expect from them. I decided to leave them. Have had enough. When...
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Product
Comcast Customer Care
#1081925
First off i want to say COMCAST just lost a customer, since last night I have been trying to get a hold of someone to discuss an issue with my account, and to date, I am still listening to this *** *** music on this prompter, this is what you people call customer...
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1.0
Product
Comcast Customer Care
I didn't like
  • No one answered thier customer service line up to 45 minutes
#1078483

Comcast - Can't Even Order PPV

Comcast's customer service via telephone is horrible to say the least! We can't even purchase PPV programs without calling and having a representative manually connecting it for us. To make it worse, the person we spoke with tonight had NO CLUE on how to do this, so we had to cancel our order! We are VERY unhappy with Comcast, and we are searching for another cable provider. I've been a loyal customer for many years, but this has to stop! If I could have left zero stars, I would have!
1.0
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Advertised vs Delivered
Billing Practices
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Value for money
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Website
Product
Comcast Customer Care
#1056011
I tried to call Comcast on behalf of my nephew for service to his new apt. as his phone reception was poor. He was told online the night before to wait for the technician to arrive between 8am and 8pm. Tech was to call him in the am; never happened to narrow it down on...
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Anonymous
Anonymous

We cannot call your local dispatch and i'm sure you were told that. Complain to corprate. Trust me we don't like it either. We are the one that get your complaints and called ...

Product
Comcast Customer Care
#1045510
I have had comcast for a couple of years. On and off I had to disconnect due to there not being any funds. Never had an early termination fee. I run out of money and move to a cheaper state where comcast is not offered. I have to use Spectrum Charter. When I was in my...
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Anonymous
Anonymous

It falls to you to educate yourself when it comes to any service contract. As with any company that provides a contracted services there is always a ETF. To claim ignorance of...

Shaggsloco22
Shaggsloco22

If your income is so limited you probably shouldn't have ordered Comcast in the first place. How dense are you? Early termination fees are common knowledge, just like with c...

2.9
Product
Comcast Customer Care
I didn't like
  • Information between reps is not consistent
  • Time consuming
  • Deceptive charging
#1040973
I paid my final bill three weeks ago and there was a $150 Early Termination Fee, I spoke with the lady and told her that I had comcast at the new place I moved to and I was an authorized user. She looked up the account and said yes, I can see that. I will credit the...
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1.9
Product
Comcast Customer Care
I liked
  • Variety
  • Installer
I didn't like
  • Being blatantly lied to
  • Will not do as they promised
#1039221