Product: Comcast Customer Care Clear all filters (198 of 198 reviews match)
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Comcast - Worst service EVER!!!

1.0
Details
So here I am, one month to the day, STILL WITH NO COMCAST/XFINITY SERVICE!!! Yesterday the 4th group of service techs came out AGAIN with the WRONG information about the issue here!!! I am dealing with multiple no customer service people who, for some reason, CANNOT RELAY ACCURATE INFORMATION! I am beyond pissed off!!! The main cable line from Logan to the back of the house where the new pole sits hopelessly waiting is still laying in the same spot on the ground where it has been since September 8th! WTF??? Are you kidding me? So again spoke to a different person yesterday who admitted that the work order was put in wrong - EVERY TIME! And of course she assured me that she was putting the CORRECT information in and that someone was scheduled to be here yesterday to “resolve the problem”. My Xfinity app said the the problem should be resolved by 2:19 pm yesterday. At 3:00 I checked it again. Thy time had moved to 6:10, the it changed to 8:23, then back to 6:10, then tom10:01 pm WHICH IS ONE MINUTE AFTER THEY DO NOT DO ANY WORK!!! The 4th group came out around 6:00, as I just stated HAD THE WRONG INFORMATION AND COULD NOT FIX IT!!! Now the app says the issue should be resolved by 9:33 this morning! It’s 8:09 now and I know it’s a shocker but there are no Comcast trucks anywhere near my house!!! This is insanity and I am more than just pissed off now! And here it gets even more *** up! I have always used auto pay. So I see they deducted my payment for last month for the full amount WHEN I HAVEN'T HAD SERVICE SINCE SEPTEMBER 8th!!! And on top of that I get an email to view my upcoming scheduled payment and it’s for more than I have ever paid AND I STILL DON’T HAVE ANY SERVICE!!! Have you COMCAST LOST YOUR *** MINDS??? So now I’m not only having to fight the no customer service department but I now have to go to war with the freakin’ billing department as well! This is the worst experience with any company I’ve EVER dealt with!!! If any of you have options for cable, STAY AWAY FROM COMCAST!!! IF there is anyone with a functioning brain in the company, YOU’LL NEVER GET TO SPEAK TO THEM!!! COMCRAP YOU SUCK!!!
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Review
#1112054 Review #1112054 is a subjective opinion of poster.
Service
Comcast Customer Care
Cons
  • Did not fix the problem
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund

Comcast - Horrible!

1.0
Details
Comcast - Horrible!
Like many people in southwest Florida who are still recovering from hurricane Irma, we are slowly putting our lives and proerty back together. I called Comcast right after the storm passed. I expected there to be a wait but at least wanted to get a service ticket in. I FULLY explained to the person on the phone that the pole that not only had the cable hooked up but the transformer for electric was destroyed by the storm. 12 days later the electric company put a new pole up and restored our service. So I called Comcast again, just to let them know we had power. The next person I spoke to informed me that THERE WAS NO RECORD OF ME CALLING BEFORE!!! So I tried to be nice and request that a new service order be generated. AGAIN I explained that the problem WAS NOT the connection inside the house but the main line attached to the pole as well as the outside cable were in pieces. Today was the THIRD service tech who showed up with the information that he was working INSIDE the house to restore service!!! Are you *** kidding me??? THIS IS NOT A TECH ISSUE!!! This is a horrible communication system with idiots answering the phones who could care less about the customer!!! So now 4 days short of a month I’m told it will be next week before the lines can be replaced and connected! There have been no less that four line trucks parked on side streets for the past two weeks ON THE MAIN ROAD WHERE MY CABLE IS BROKEN!!! Because my husband works from home AND WE HAVE NO COMCAST INTERNET SERVICE I have had to pay for going over my data plan because that’s the only internet we can get! I’ve had to change my plan so I have more data BECAUSE COMCAST CANT GET IT TOGETHER TO FIGURE THIS OUT! If and when this ever gets fixed somebody better give me a *** good reason to keep them as my provider!!! And although I expect them to, at the least, send us a gift card to reimburse the expenses for taking off work to be here as well as having to pay more for my *** cell service! I’m sure when pigs fly that will happen! You would think after the first guy came out and saw the lines down somebody would have the sense to communicate the problem! COMCAST - AS OF SEPTEMBER YOU SUCK!!! A feakin first grader could figure this problem out!
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Review
#1110302 Review #1110302 is a subjective opinion of poster.
Service
Comcast Customer Care
Cons
  • Customer service have no idea how take care of the issue
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • Comcrap

Comcast - Scheduled a technician

Very helpful agent (whose dialect I COULD understand) set up an appt for me the following week. A few hours later I received a call from someone I could not understand asking my problem and wanted to know if he could cancel appt for me?!?! If I want to cancel, I will call to cancel, don't know what that was all about! Comcast usually has the worst customer service of any company we deal with, just got lucky that I got a really helpful guy named Mike on a Saturday!! Wish I had gotten his last name so that I could send a letter of commendation.
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Review
#1108529 Review #1108529 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service

Comcast - UNHAPPY CUSTOMER

I've been with Comcast for 25 months during that time I've had nothing but trouble with their service! Call customer service, what a joke, and tell them my problem. I've gone through 4 modems in that time frame. The last one, the lady said go to my local office and get a new one. I asked the lady if I have to have a service person come. She said "NO", got home, hooked up modem, phone would not work. Had to go to neighbors house and use their phone to ,finally getting a, supposedly TECH. He kept asking me how many lights were on!! I told him at the beginning that I was next door and not at my house. He kept putting me on hold and would come back and ask the same question "How many lights are on" This happened 3 or 4 times!!! They do not listen!!! My neighbor was laughing so hard at the idiot that I was talking to!! COMCAST FIRE CUSTOMER SERVICE PERSONNEL!!! and all their Stupivisors!!!!! If I had another choice I would leave but I'm stuck with a contract!!!!
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Review
#1103413 Review #1103413 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service
Featured
2.9
Details
Comcast service deterioration
Tropical storm winds a week ago, no lines down, Comcast still has service out without communication or explanation. Att has restored all the neighbors that dumped Comsact last year and had less than 2 hours outage. To make matters worse, the cable plant for Comcast is...
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Review
#1102048 Review #1102048 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Comcast Ruin Your Credit! Chattanooga, Tenn.

1.0
Details
Comcast putting someone else Bill on your account, then turning your account over to the COLLECTION AGENCY. I went to the Comcast Office Three Different TIMES. Tried talking to the Manager Nautica, and she blew me off, would not talk to me, and the lady in the lobby act like she didn't care either, so I'm changing to the Electric Power Board. After 40 years, you think Comcast would care about their customers but not Comcast. I'm going to get Legal Advice and take them to Small Claims Court to clear my NAME. COMCAST 2030 E. Polymer Drive Chattanooga, Tenn. 37421 Customer Service 1-800-266-2278 what a joke.
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Review
#1100259 Review #1100259 is a subjective opinion of poster.
Service
Comcast Customer Care
Pros
  • Customer service personnel
Cons
  • Supervisor do not care
  • Supervisors do not care
Reason of review
Ruin your Credit
Preferred solution
Let the company propose a solution

Comcast - Screwed up our landline--FCC complaint works wonders

We have had our home/buis landline for 30 years, move 3 miles and they would not give us our area code?? They showed we move 150 miles away. Typical no one listened to us, 8 hrs of phone calls useless over 3 weeks, no one ever called us back. Filed complaint with FCC and within 5 days they called us 5 times and emailed us. They corrected the problem, we told them what they could do with the phone and went with another carrier. They just do not care and if you get the agent mad enough, which I do, will transfer you wherever they feel like. The lack of training, stupidity and laziness is absolutely unbelievable. Thanks FCC
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Review
#1098839 Review #1098839 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service
Loss
$600
Preferred solution
Price reduction
2.0
Details
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
I am disputing Comcast now. I transferred service and only owed $67. However, they have me owing $158 from old residence and have given me numerous lies to explain the charge and even said it comes from a missed payment last YEAR! smh. I clearly have a bill where I was...
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Review
#1088815 Review #1088815 is a subjective opinion of poster.
Service
Comcast Customer Care
Pros
  • Cable
  • Internet service
Cons
  • Scammy and confusing billing scheme
  • Incompetent representatives
  • Deceptive practices
Reason of review
Poor customer service
Loss
$140
Preferred solution
Price reduction
Tags
  • Comcast dishonesty
  • Comcast Reviews
  • Blling Scam

Comcast - Terrible business ...

1.5
Details
First they had to go check and see if we could get internet , took a week to find out , then set appointment up to have installed , another week . Had a friend *** work , lost money by not being at work , all for comcast to not even show up . Sit on hold over a hour , talked with supervisor who was no help what so ever , then he tells me it will be over a week to come back out . Very disapointed is a under statement ... I would have felt after they did the screw up , they would come back out and try to resolve the problem , but instead offered no help what so ever , other than they could try again later .
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Review
#1087963 Review #1087963 is a subjective opinion of poster.
Service
Comcast Customer Care
Cons
  • Problem solution
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Just wondering why Comcast hires people in their customer service offices that have no degrees or knowledge of how to work with customers. Recently I learned a young lady from Mexico was hired at the Naperville, IL office, she started out with a work visa which later...
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2 comments
ransom
#1372586

The only bad thing about having sex with an employee is getting caught. Sounds like fun to me.

Review
#1086383 Review #1086383 is a subjective opinion of poster.
Service
Comcast Customer Care
Cons
  • Representation
Reason of review
Poor customer service