Product: Comcast Customer Care Clear all filters (195 of 195 reviews match)
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Comcast - UNHAPPY CUSTOMER

I've been with Comcast for 25 months during that time I've had nothing but trouble with their service! Call customer service, what a joke, and tell them my problem. I've gone through 4 modems in that time frame. The last one, the lady said go to my local office and get a new one. I asked the lady if I have to have a service person come. She said "NO", got home, hooked up modem, phone would not work. Had to go to neighbors house and use their phone to ,finally getting a, supposedly TECH. He kept asking me how many lights were on!! I told him at the beginning that I was next door and not at my house. He kept putting me on hold and would come back and ask the same question "How many lights are on" This happened 3 or 4 times!!! They do not listen!!! My neighbor was laughing so hard at the idiot that I was talking to!! COMCAST FIRE CUSTOMER SERVICE PERSONNEL!!! and all their Stupivisors!!!!! If I had another choice I would leave but I'm stuck with a contract!!!!
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Author
Service
Comcast Customer Care
Reason of review
Poor customer service
Review #1103413 is a subjective opinion of poster.
Featured
0 comments
2.9
Details
Comcast service deterioration
Tropical storm winds a week ago, no lines down, Comcast still has service out without communication or explanation. Att has restored all the neighbors that dumped Comsact last year and had less than 2 hours outage. To make matters worse, the cable plant for Comcast is...
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Author
Service
Comcast Customer Care
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Review #1102048 is a subjective opinion of poster.
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Comcast Ruin Your Credit! Chattanooga, Tenn.

1.0
Details
Comcast putting someone else Bill on your account, then turning your account over to the COLLECTION AGENCY. I went to the Comcast Office Three Different TIMES. Tried talking to the Manager Nautica, and she blew me off, would not talk to me, and the lady in the lobby act like she didn't care either, so I'm changing to the Electric Power Board. After 40 years, you think Comcast would care about their customers but not Comcast. I'm going to get Legal Advice and take them to Small Claims Court to clear my NAME. COMCAST 2030 E. Polymer Drive Chattanooga, Tenn. 37421 Customer Service 1-800-266-2278 what a joke.
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Author
Location
Chattanooga, Tennessee
Service
Comcast Customer Care
Pros
  • Customer service personnel
Cons
  • Supervisors do not care
  • Supervisor do not care
Reason of review
Ruin your Credit
Preferred solution
Let the company propose a solution
Review #1100259 is a subjective opinion of poster.
0 comments

Comcast - Screwed up our landline--FCC complaint works wonders

We have had our home/buis landline for 30 years, move 3 miles and they would not give us our area code?? They showed we move 150 miles away. Typical no one listened to us, 8 hrs of phone calls useless over 3 weeks, no one ever called us back. Filed complaint with FCC and within 5 days they called us 5 times and emailed us. They corrected the problem, we told them what they could do with the phone and went with another carrier. They just do not care and if you get the agent mad enough, which I do, will transfer you wherever they feel like. The lack of training, stupidity and laziness is absolutely unbelievable. Thanks FCC
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Author
Service
Comcast Customer Care
Reason of review
Poor customer service
Loss
$600
Preferred solution
Price reduction
Review #1098839 is a subjective opinion of poster.
0 comments
2.0
Details
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
I am disputing Comcast now. I transferred service and only owed $67. However, they have me owing $158 from old residence and have given me numerous lies to explain the charge and even said it comes from a missed payment last YEAR! smh. I clearly have a bill where I was...
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Author
Location
Visalia, California
Service
Comcast Customer Care
Pros
  • Internet service
  • Cable
Cons
  • Incompetent representatives
  • Deceptive practices
  • Ineffective customer service
Reason of review
Poor customer service
Loss
$140
Preferred solution
Price reduction
Tags
Review #1088815 is a subjective opinion of poster.
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Comcast - Terrible business ...

1.5
Details
First they had to go check and see if we could get internet , took a week to find out , then set appointment up to have installed , another week . Had a friend *** work , lost money by not being at work , all for comcast to not even show up . Sit on hold over a hour , talked with supervisor who was no help what so ever , then he tells me it will be over a week to come back out . Very disapointed is a under statement ... I would have felt after they did the screw up , they would come back out and try to resolve the problem , but instead offered no help what so ever , other than they could try again later .
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Author
Service
Comcast Customer Care
Cons
  • Problem solution
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1087963 is a subjective opinion of poster.
2 comments
Just wondering why Comcast hires people in their customer service offices that have no degrees or knowledge of how to work with customers. Recently I learned a young lady from Mexico was hired at the Naperville, IL office, she started out with a work visa which later...
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ransom
#1372586

The only bad thing about having sex with an employee is getting caught. Sounds like fun to me.

Author
Service
Comcast Customer Care
Cons
  • Representation
Reason of review
Poor customer service
Review #1086383 is a subjective opinion of poster.
0 comments

Comcast - Horrible Customer Service

Comcast has the very worst customer service of any company I have ever called. They are the very worst trained people on the phone. you can call 5 times and get 5 different stories. I never know what to expect from them. I decided to leave them. Have had enough. When you call to speak to anyone the attitude is really bad. I would rather play marbles then watch any services provided by Comcast. They honestly feel they are doing you a favor speaking to them. I have had enough!! Get you act together COMCAST. Remember you not the only game in town. I am sure any company will be better than Comcast. Now they have cell service. I would rather run two tomato paste cans from a string then any service Comcast dishes out. A weak company that needs to go to the basics.
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Author
Service
Comcast Customer Care
Reason of review
Pricing issue
Loss
$300
Preferred solution
They need to train their people to be nicer. It seems everyone is carefree when it comes to taken care of the customer. How does retention close and no one can do their job. this is 2017
Review #1081925 is a subjective opinion of poster.
0 comments

Comcast - Representative reponse time

1.0
Details
First off i want to say COMCAST just lost a customer, since last night I have been trying to get a hold of someone to discuss an issue with my account, and to date, I am still listening to this *** *** music on this prompter, this is what you people call customer service. Last night while watching TV, I left the music on their prompter playing for 45 minutes, just to see how long it would take for these people to answer. This so sad, I am *** sure not going to be recommending this service to anyone , nor will i be a customer again. All the money y'all make, hire more people, or at least pick up the *** phone. I would rather deal with a satellite dish that goes out when it rains, at least they answer their calls. BYe Bye Xfinity!!!
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Author
Service
Comcast Customer Care
Cons
  • No one answered thier customer service line up to 45 minutes
Reason of review
Poor customer service
Review #1078483 is a subjective opinion of poster.
0 comments

Comcast - Can't Even Order PPV

1.0
Details
Comcast's customer service via telephone is horrible to say the least! We can't even purchase PPV programs without calling and having a representative manually connecting it for us. To make it worse, the person we spoke with tonight had NO CLUE on how to do this, so we had to cancel our order! We are VERY unhappy with Comcast, and we are searching for another cable provider. I've been a loyal customer for many years, but this has to stop! If I could have left zero stars, I would have!
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Author
Service
Comcast Customer Care
Reason of review
Poor customer service
Review #1056011 is a subjective opinion of poster.