Product: Comcast Customer Care Clear all filters (195 of 195 reviews match)
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Comcast - Customer service lied to me about changing payment date

I am so frustrated with Comcast Customer Service and am on the phone waiting a 1/2 hr for help on restoring my service. The customer service employees should not tell the customer that the payment date can be changed and then pull the money and it was not in my account and I have been charged overdraft fee. I have no choice to change cable companies because I'm stuck they are the only one in my town. I wish they would improve their customer service reps and train them properly. It's been a nightmare. I'm still on the phone for 45minutes for help.
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Author
Service
Comcast Customer Care
Reason of review
Problems with payment
Review #1136493 is a subjective opinion of poster.
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Comcast - No customer service at all

1.0
Details
On September 18 Comcast had a subcontractor, Full Bore, lay cable for a neighbor through my front yard, ripping up same, taking out shrubs and raising driveway up to an inch over concrete gutter at street. I called Comcast several times but they didn't bother once to try to reach me. I called Woodinville police and officer said to find out how much to fix and pursue through civil means. On September 22 real estate agent was out to take pictures for selling my home of 40 years which was completed earlier this month but at what qualitative dollar amount was damage they caused? Comcast is a dying beast and now I know why people hate them.
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Author
Location
Seattle, Washington
Service
Comcast Customer Care
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$10000
Preferred solution
Let the company propose a solution
Review #1134603 is a subjective opinion of poster.
1 comment
Comcast does not care about the consumer. After many years I could write a novel about the stupidity. On our latest saga with them we could not get them to resolve there error, we spent 10 hours and over several weeks with no results or returned calls ,, until we FILED...
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Anonymous
#1390641

Please don't call anyone "stupid" when your spelling is at 5th Grade level.

Author
Service
Comcast Customer Care
Cons
  • Do not care attitude
Reason of review
Poor customer service
Review #1130089 is a subjective opinion of poster.
0 comments

Comcast - Added charges

I have ghad my account hacked for baseball specials that were charged 200.oo to my account I went into Comcast and they said they fixed it. They did absolutely nothing. I have to pay additional charges for nothing I am retired and limited on funds Comcast also charged me for a bounced check that never ever happened I demonstrated that the charge was not accurate I gave them copies of my abank demonstrating excess funds after their bill was paid and they hit me with an bounced check for $50.00. This company needs a class action suit applied to them This is just WRONG I will not go auto pay bnecause of these issues These young people who work there just look at you like you are a convict. BAD COMPANY
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Author
Location
Denver, Colorado
Service
Comcast Customer Care
Pros
  • Fraud charges
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$150
Preferred solution
Full refund
Review #1126933 is a subjective opinion of poster.
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Comcast - No show, no call

1.7
Details
The only thing predictable about comcast is their abysmal service. Time after time, at 3 locations, the left hand didn't know what the right hand is doing. No show, no call, service date/time changes without ever contacting me, the customer. I could write volumes but will spare the reader the eyestrain. This company is a monopoly and simply doesn't give a *** about it's bill payers. We needed a piece of equipment shipped overnight and they sent the manual, but no document. Our business continues to be held captive by no connection or sporadic service. Repairs need repairs because they're not fixed right the first time. The complaints go on and on, and no follow up, no gratis to compensate their incompetence.
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Author
Location
Stuart, Florida
Service
Comcast Customer Care
Pros
  • Service when it works
Cons
  • Abysmal customer service
Reason of review
Poor customer service
Loss
$800
Preferred solution
Let the company propose a solution
Review #1121468 is a subjective opinion of poster.
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Comcast - This is the crap I’m dealing with

1.0
Details
Comcast - This is the crap I’m dealing with
Just so you can see, here’s the new update from my Xfinity app. This is what I’m dealing with all day everyday!!! NOTHING BUT BS!!! What Einstein is sitting in an office, not even knowing where I am, much less if there is ANYONE in my area who gives a rats *** whether I have service or not??? This will continue all day until the last update is 10:01 pm and nobody is working anywhere!!! As far as I’m concerned nobody IS working anywhere! They sure as *** aren’t working at this address! If anyone in this company thinks I’m comforted in the least by changing the expected resolution time, THEN YOU HAVE ALL LOST YOUR MINDS! It only *** me off more!
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Author
Service
Comcast Customer Care
Cons
  • Customer service representative
  • Being bounced from one support team to another
  • No service or communication from comcast
Reason of review
Poor customer service
Loss
$500
Preferred solution
Deliver product or service ordered
Review #1112462 is a subjective opinion of poster.
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Comcast - Worse by the day...

1.0
Details
Comcast - Worse by the day...
So - October 9th. No word from COMCAST, no trucks here working on the line. No refund from lasts months payment. I’d like to think that because it’s a holiday that it just has t posted to my account. BUT I DON’T BELIVE THAT! But everyday I check my Xfinity app just to see what lies the timeline they post on resolving my “issues”. First of all, this is not my issue! ITS COMCAST’S ISSUE!!! It’s now 8:26. The main line is still on the ground, no trucks anywhere, but here’s what my handy dandy app is telling me! Does anyone belive my “issues”will be resolved in the next 4 minutes??? It’s 8:32 now!!!
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Author
Service
Comcast Customer Care
Cons
  • Refusing to credit the account
  • Poor excuses for bad service
Reason of review
Poor customer service
Loss
$500
Preferred solution
Deliver product or service ordered
Review #1112454 is a subjective opinion of poster.
0 comments

Comcast - Worst service EVER!!!

1.0
Details
So here I am, one month to the day, STILL WITH NO COMCAST/XFINITY SERVICE!!! Yesterday the 4th group of service techs came out AGAIN with the WRONG information about the issue here!!! I am dealing with multiple no customer service people who, for some reason, CANNOT RELAY ACCURATE INFORMATION! I am beyond pissed off!!! The main cable line from Logan to the back of the house where the new pole sits hopelessly waiting is still laying in the same spot on the ground where it has been since September 8th! WTF??? Are you kidding me? So again spoke to a different person yesterday who admitted that the work order was put in wrong - EVERY TIME! And of course she assured me that she was putting the CORRECT information in and that someone was scheduled to be here yesterday to “resolve the problem”. My Xfinity app said the the problem should be resolved by 2:19 pm yesterday. At 3:00 I checked it again. Thy time had moved to 6:10, the it changed to 8:23, then back to 6:10, then tom10:01 pm WHICH IS ONE MINUTE AFTER THEY DO NOT DO ANY WORK!!! The 4th group came out around 6:00, as I just stated HAD THE WRONG INFORMATION AND COULD NOT FIX IT!!! Now the app says the issue should be resolved by 9:33 this morning! It’s 8:09 now and I know it’s a shocker but there are no Comcast trucks anywhere near my house!!! This is insanity and I am more than just pissed off now! And here it gets even more *** up! I have always used auto pay. So I see they deducted my payment for last month for the full amount WHEN I HAVEN'T HAD SERVICE SINCE SEPTEMBER 8th!!! And on top of that I get an email to view my upcoming scheduled payment and it’s for more than I have ever paid AND I STILL DON’T HAVE ANY SERVICE!!! Have you COMCAST LOST YOUR *** MINDS??? So now I’m not only having to fight the no customer service department but I now have to go to war with the freakin’ billing department as well! This is the worst experience with any company I’ve EVER dealt with!!! If any of you have options for cable, STAY AWAY FROM COMCAST!!! IF there is anyone with a functioning brain in the company, YOU’LL NEVER GET TO SPEAK TO THEM!!! COMCRAP YOU SUCK!!!
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Author
Service
Comcast Customer Care
Cons
  • Did not fix the problem
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund
Review #1112054 is a subjective opinion of poster.
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Comcast - Horrible!

1.0
Details
Comcast - Horrible!
Like many people in southwest Florida who are still recovering from hurricane Irma, we are slowly putting our lives and proerty back together. I called Comcast right after the storm passed. I expected there to be a wait but at least wanted to get a service ticket in. I FULLY explained to the person on the phone that the pole that not only had the cable hooked up but the transformer for electric was destroyed by the storm. 12 days later the electric company put a new pole up and restored our service. So I called Comcast again, just to let them know we had power. The next person I spoke to informed me that THERE WAS NO RECORD OF ME CALLING BEFORE!!! So I tried to be nice and request that a new service order be generated. AGAIN I explained that the problem WAS NOT the connection inside the house but the main line attached to the pole as well as the outside cable were in pieces. Today was the THIRD service tech who showed up with the information that he was working INSIDE the house to restore service!!! Are you *** kidding me??? THIS IS NOT A TECH ISSUE!!! This is a horrible communication system with idiots answering the phones who could care less about the customer!!! So now 4 days short of a month I’m told it will be next week before the lines can be replaced and connected! There have been no less that four line trucks parked on side streets for the past two weeks ON THE MAIN ROAD WHERE MY CABLE IS BROKEN!!! Because my husband works from home AND WE HAVE NO COMCAST INTERNET SERVICE I have had to pay for going over my data plan because that’s the only internet we can get! I’ve had to change my plan so I have more data BECAUSE COMCAST CANT GET IT TOGETHER TO FIGURE THIS OUT! If and when this ever gets fixed somebody better give me a *** good reason to keep them as my provider!!! And although I expect them to, at the least, send us a gift card to reimburse the expenses for taking off work to be here as well as having to pay more for my *** cell service! I’m sure when pigs fly that will happen! You would think after the first guy came out and saw the lines down somebody would have the sense to communicate the problem! COMCAST - AS OF SEPTEMBER YOU SUCK!!! A feakin first grader could figure this problem out!
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Author
Service
Comcast Customer Care
Cons
  • Customer service have no idea how take care of the issue
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • Comcrap
Review #1110302 is a subjective opinion of poster.
0 comments

Comcast - Scheduled a technician

Very helpful agent (whose dialect I COULD understand) set up an appt for me the following week. A few hours later I received a call from someone I could not understand asking my problem and wanted to know if he could cancel appt for me?!?! If I want to cancel, I will call to cancel, don't know what that was all about! Comcast usually has the worst customer service of any company we deal with, just got lucky that I got a really helpful guy named Mike on a Saturday!! Wish I had gotten his last name so that I could send a letter of commendation.
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Author
Service
Comcast Customer Care
Reason of review
Poor customer service
Review #1108529 is a subjective opinion of poster.