Product: Comcast Customer Care Clear all filters (200 of 200 reviews match)
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Comcast - This company is horrible in somany different ways

What happened to this company. Every employees or supervisors only care about the next money you pay for the service, and they have a hard time understanding simple basic things. Its almost the 7th of april and im still waiting on the bill to be mailed to my address i called the customers service number and the lady said the bill should be due until the 20th. None of this makes any sense. Comcast is a horrible company
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Review
#1228349 Review #1228349 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Problems with payment
I told him I was going to call the cops as he sat in his truck for about 15 more minutes doing paperwork. He said, " call the cops. " When I went inside he took off. Called Comcast who took a report and eas suppose to call back. Never happened. This company could care...
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Review
#1182251 Review #1182251 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service
1.2
Details
PEOPLE IF YOU ARE SENIOR PLEASE PASS COMCAST BY THEY WILL MAKE YOUR PRESSURE GO UP.NO GOOD COMPANY WANT TO GET A CLASS ACTION LAW SUE GOING.PEOPLE FOLLOW ME.EVERY FEW MONTHS HAVE TO CALL WITH COMPLAINTS AND THEYN SAID ITS FIX UNTIL YOU GET YOUR BILL.ONE TIME ON PHONE...
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Review
#1175062 Review #1175062 is a subjective opinion of poster.
Service
Comcast Customer Care
Pros
  • When it works
Cons
  • Treatment
  • Being hung up on
  • Outrageously high prices
Reason of review
Poor customer service
Preferred solution
Price reduction

“TELL THE TRUTH” Comcast!!!!

1.0
Details
Lied to continually by customer service. Sick of having to call regarding my bill being raised every month. Finally got rid of you. Never Again!
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Review
#1168883 Review #1168883 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Pricing issue
I call many time just to get only voice message over the phone to reboot many-times... I need to change my modem because the old modem was having a problem download too slower than the upload which i can not watching even you tube I keep calling but to no available...
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1 comment
Anonymous
#1405495

if you live outside of the city you get crap for internet sad part only 5 miles out of city its still crap

Review
#1148255 Review #1148255 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service

Comcast - Customer service lied to me about changing payment date

I am so frustrated with Comcast Customer Service and am on the phone waiting a 1/2 hr for help on restoring my service. The customer service employees should not tell the customer that the payment date can be changed and then pull the money and it was not in my account and I have been charged overdraft fee. I have no choice to change cable companies because I'm stuck they are the only one in my town. I wish they would improve their customer service reps and train them properly. It's been a nightmare. I'm still on the phone for 45minutes for help.
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Review
#1136493 Review #1136493 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Problems with payment

Comcast in Seattle, Washington - No customer service at all

1.0
Details
On September 18 Comcast had a subcontractor, Full Bore, lay cable for a neighbor through my front yard, ripping up same, taking out shrubs and raising driveway up to an inch over concrete gutter at street. I called Comcast several times but they didn't bother once to try to reach me. I called Woodinville police and officer said to find out how much to fix and pursue through civil means. On September 22 real estate agent was out to take pictures for selling my home of 40 years which was completed earlier this month but at what qualitative dollar amount was damage they caused? Comcast is a dying beast and now I know why people hate them.
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Review
#1134603 Review #1134603 is a subjective opinion of poster.
Service
Comcast Customer Care
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$10000
Preferred solution
Let the company propose a solution
Comcast does not care about the consumer. After many years I could write a novel about the stupidity. On our latest saga with them we could not get them to resolve there error, we spent 10 hours and over several weeks with no results or returned calls ,, until we FILED...
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1 comment
Anonymous
#1390641

Please don't call anyone "stupid" when your spelling is at 5th Grade level.

Review
#1130089 Review #1130089 is a subjective opinion of poster.
Service
Comcast Customer Care
Cons
  • Do not care attitude
Reason of review
Poor customer service

Comcast in Denver, Colorado - Added charges

I have ghad my account hacked for baseball specials that were charged 200.oo to my account I went into Comcast and they said they fixed it. They did absolutely nothing. I have to pay additional charges for nothing I am retired and limited on funds Comcast also charged me for a bounced check that never ever happened I demonstrated that the charge was not accurate I gave them copies of my abank demonstrating excess funds after their bill was paid and they hit me with an bounced check for $50.00. This company needs a class action suit applied to them This is just WRONG I will not go auto pay bnecause of these issues These young people who work there just look at you like you are a convict. BAD COMPANY
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Review
#1126933 Review #1126933 is a subjective opinion of poster.
Service
Comcast Customer Care
Pros
  • Fraud charges
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$150
Preferred solution
Full refund

Comcast in Stuart, Florida - No show, no call

1.7
Details
The only thing predictable about comcast is their abysmal service. Time after time, at 3 locations, the left hand didn't know what the right hand is doing. No show, no call, service date/time changes without ever contacting me, the customer. I could write volumes but will spare the reader the eyestrain. This company is a monopoly and simply doesn't give a *** about it's bill payers. We needed a piece of equipment shipped overnight and they sent the manual, but no document. Our business continues to be held captive by no connection or sporadic service. Repairs need repairs because they're not fixed right the first time. The complaints go on and on, and no follow up, no gratis to compensate their incompetence.
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Review
#1121468 Review #1121468 is a subjective opinion of poster.
Service
Comcast Customer Care
Pros
  • Service when it works
Cons
  • Abysmal customer service
Reason of review
Poor customer service
Loss
$800
Preferred solution
Let the company propose a solution
Tags
  • Poor Customer Experience
  • Nobody To Talk To