Product: Comcast Customer Care Clear all filters (0 of 192 reviews match)
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oo to my account I went into Comcast and they said they fixed it. They did absolutely nothing. I have to pay additional charges for nothing I am retired and limited on funds Comcast also charged me for a bounced check that never ever happened I demonstrated that the...
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Product
Comcast Customer Care
I liked
  • Fraud charges
I didn't like
  • Customer service
#1126933
The only thing predictable about comcast is their abysmal service. Time after time, at 3 locations, the left hand didn't know what the right hand is doing. No show, no call, service date/time changes without ever contacting me, the customer. I could write volumes but...
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1.7
Product
Comcast Customer Care
I liked
  • Service when it works
I didn't like
  • Abysmal customer service
#1121468
Comcast - This is the crap I’m dealing with
Just so you can see, here’s the new update from my Xfinity app.This is what I’m dealing with all day everyday!!! NOTHING BUT BS!!! What Einstein is sitting in an office, not even knowing where I am, much less if there is ANYONE in my area who gives a rats *** whether I...
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1.0
Product
Comcast Customer Care
I didn't like
  • Customer service representative
  • No service or communication from comcast
  • Being bounced from one support team to another
#1112462
Comcast - Worse by the day...
No word from COMCAST, no trucks here working on the line. No refund from lasts months payment. I’d like to think that because it’s a holiday that it just has t posted to my account. BUT I DON’T BELIVE THAT! But everyday I check my Xfinity app just to see what lies the...
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1.0
Product
Comcast Customer Care
I didn't like
  • Poor excuses for bad service
  • Refusing to credit the account
#1112454
Thy time had moved to 6:10, the it changed to 8:23, then back to 6:10, then tom10:01 pm WHICH IS ONE MINUTE AFTER THEY DO NOT DO ANY WORK!!! The 4th group came out around 6:00, as I just stated HAD THE WRONG INFORMATION AND COULD NOT FIX IT!!! Now the app says the...
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1.0
Product
Comcast Customer Care
I didn't like
  • Did not fix the problem
#1112054

Comcast - Horrible!
I called Comcast right after the storm passed. I expected there to be a wait but at least wanted to get a service ticket in. I FULLY explained to the person on the phone that the pole that not only had the cable hooked up but the transformer for electric was destroyed...
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1.0
Product
Comcast Customer Care
I didn't like
  • Customer service have no idea how take care of the issue
#1110302
A few hours later I received a call from someone I could not understand asking my problem and wanted to know if he could cancel appt for me?!?! If I want to cancel, I will call to cancel, don't know what that was all about! Comcast usually has the worst customer...
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Product
Comcast Customer Care
#1108529
I've been with Comcast for 25 months during that time I've had nothing but trouble with their service! Call customer service, what a joke, and tell them my problem. I've gone through 4 modems in that time frame. The last one, the lady said go to my local office and get...
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Product
Comcast Customer Care
#1103413
Featured
Comcast service deterioration
Tropical storm winds a week ago, no lines down, Comcast still has service out without communication or explanation. Att has restored all the neighbors that dumped Comsact last year and had less than 2 hours outage. To make matters worse, the cable plant for Comcast is...
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2.9
Product
Comcast Customer Care
#1102048
Comcast putting someone else Bill on your account, then turning your account over to the COLLECTION AGENCY. I went to the Comcast Office Three Different TIMES. Tried talking to the Manager Nautica, and she blew me off, would not talk to me, and the lady in the lobby...
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1.0
Product
Comcast Customer Care
I liked
  • Customer service personnel
I didn't like
  • Supervisor do not care
  • Supervisors do not care
#1100259