Product: Comcast Customer Care Clear all filters (198 of 198 reviews match)
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Comcast Has NO Customer Service!!!!

Let's get over the fact that Comcast service is mediocre at best. It has been over a year now that Comcast customer service can't even get my home address correct. Ironically enough, their Accounting department has no problem cashing my check each month so it seems they have it down just fine. As a result, they have created 3 different ficticious accounts and counting, creating erroneous charges including cable boxes I don't have and stating I need service calls to fix my equipment even though my equipment works just fine. Each time I'm on the phone for an hour plus going through the managers to get to a supervisor (which they never want to get on the phone) to correct having no service for a day at a time and ultimately, erase the accounts they made up!!!! This month alone I have spoken to 8, yes count it 8 supervisors alone. All who have promised that the issue is resolved, who don't take the time to go through the logs to actually take care of the problem, which they created in the first place!!!! It is amazing they are still in business.
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#240435 Review #240435 is a subjective opinion of poster.
Service
Comcast Customer Care

Comcast - Customer Service

Comcast has a monapoly in my area, they never resolved problems, they have the worst customer "represntatives" of any telecommunication company. They don't care about customer service at all, don't know why they call them that. if you want poor service and poor customer servide= go with comcast. they just dont care, because they have a monopoly. They cancel appointements even after you verify them and when you call, the customer representatives tell you the computer did it, the cable boxes are antiquated I'm always having technical problems which of course they cannot fix over the phone, you make an appointment and they don't show up, you call and the "computer" cancel it, on and on the merry go round goes on. No one ever calls back, they suck and they don't care. bottom line, Poor cable service, poor customer service, no caring. and unfortunately I have 9 more months on my contract.
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#238845 Review #238845 is a subjective opinion of poster.
Service
Comcast Customer Care
Everyday I have to listen to Comcast customers calling in crying about "I can't watch Oprah" or "My kids Xbox isn't working" or "My new Blu-Ray player isn't working." 95% of the time, when I talk to them all of their COMCAST equipment and services are...
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25 comments
Anonymous
#538857

Missing you boo

Review
#214145 Review #214145 is a subjective opinion of poster.
Service
Comcast Customer Care

Comcast sucks they continue to bill me after they recieved there equipment

I have been very disapointed from install day when i verry specifically asked for the install to be wall fishes through my unfinished basement they send jo so and so (not there tec) out and they wont even wire the house i call customer care again explaining after the 4th jo came out i finally did it my self over the corse of 1 year we changed out 6 dvrs and to cancellation date even after getting a brand new one it quit I call to cancel they say bring your boxes down and that will be it i did over the coures of two months i stall get bills over 340 now Because they cant get to the pole to put a filter in so i am being charged till that I call to do a business entity search to presue it in small clames they dont know what they are registered under so i cant even sue them thats bull and some one needs to be incontroll of them
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#202686 Review #202686 is a subjective opinion of poster.
Service
Comcast Customer Care
Loss
$340
getting very tired of cable tv going out in a regular basis. pay too much for such poor service. now nobody answers phone after 10:00pm, then when you finally get ahold of someone, they can't get anyone out to fix cable for a week. if this is the upgrade they keep...
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1 comment
Anonymous
#267153

comcast (more like ***-cast) has to be the WORST internet, cable, phone company EVER! Their pathetic service is always going out and is too *** slow! ..Plus, they removed s...

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#192360 Review #192360 is a subjective opinion of poster.
Service
Comcast Customer Care
My boyfriend has comcast and I live with him for many years, we agreed to disconnect it due to his extenuating circumstances and he does not want to deal with it. I went to comcast store and also called to disconnect, they ignored me simply because I was not on the...
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2 comments
Anonymous
#169827

I know Exactly how you feel...I have asked comcast to correct my security info about 8 times now since I started with them 4 years ago and not a phone call to CS, a fax to the...

Review
#190881 Review #190881 is a subjective opinion of poster.
Service
Comcast Customer Care
Loss
$300
The truth is Comcast does not care about their customers, they just care about numbers, customer service representatives have to make sure they resolve technical problems within 9 minutes, if representatives still on a call after the 9 minutes, representatives are...
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2 comments
Feddupp
#125576

My husband just got a call from comcast wanting us back. When he told her he didnt want her to go over her 9 minute limit, she said and I quote.... \" I am not from customer s...

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#174552 Review #174552 is a subjective opinion of poster.
Service
Comcast Customer Care

Comcast - Comasters service the man i talked to about a trailer was mean and dis respectil.

on sat april 4 i went to the store to buy a trailer, 5x6 there was one on the lot. i took the paper out of the holder and went to customer service. the lady call some man, i think his name was doug. i told him that i wanted to buy this trailer, he stated that he does not have any in stock. i show him the paper and he stated that it was sold. the man was very disrespectful, and acted like he did not care. he would not even check if any other store had one. thanks
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Review
#147342 Review #147342 is a subjective opinion of poster.
Service
Comcast Customer Care