Product: Comcast Customer Care Clear all filters (195 of 195 reviews match)
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2 comments
1.0
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1. Every call or online chat to Comcast staff have the same wording, "don't worry I understand. I will help you." Whether it's technical difficulties or billing difficulties they don't understand and they do not help. I can call back three different times, get three...
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Anonymous
#874750

That's right. If you can get past the rigorous automated service and actually get to a customer service representative you will find that indeed the calls are scripted. I have...

Author
Location
Minneapolis, Minnesota
Service
Comcast Customer Care
Reason of review
Poor customer service
Review #538114 is a subjective opinion of poster.
4 comments
I recently electronically signed a contract with Comcast agreeing that I would have their cable television service for twelve months. A day later the services were installed, and I was enjoying Comcast's television services. Two days later, Comcast shut off my cable...
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Anonymous
#945199

bootseythecat 17 hours ago wSavannah, Georgia I very upset consumer of Comcast regarding the bill for $288 in which my husband & I have beencalling since 2/7 - 2/11/15 s...

Author
Service
Comcast Customer Care
Review #526362 is a subjective opinion of poster.
0 comments

Billing issues with Comcast

I have been a Grandfathered customer with Comcast for about 7 years this has been the worst customer service I have ever experienced. All you get is lies and I have never had the same bill twice or consecutively in a row with the same amount (never) I truly believe they pull a number from hat and say here's your bill this month its has been just awful. I literally need to take a nerve pill before I make the call to Comcast knowing at some point I will be cut off or when I select 2 for if you have a billing question and then the phone goes dead. I have emailed the customer care and got nothing but lies. They never want to put the information in writing so you can have a valid fight when you call back. No worries Comcast because I'm shopping to get rid of you. Sign had just enough
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Author
Location
Atlanta, Georgia
Service
Comcast Customer Care
Loss
$250
Review #519442 is a subjective opinion of poster.
0 comments

Comcast - ANYTHING & Everything that could be imagined, went wrong!!!

No way can I put our experience in less than 100 words. From day ONE on May 23 to today, July 31, we have had nothing but hours and hours of proof of the worst customer service, LIES, over charges, wrong services, etc!! And now after months and months of absolute stress and no resolution, we want out and guess what!!! Comcast refuses. I am beyond done, I cannot believe they are getting away with this AND no one has done anything about it. The money that I have spent on my phone bill alone just waiting on hold so I could be lied to, hung up on, or told whatever the cuts rep on the phone could say to get rid of me is ridiculous by itself. Not including entire afternoons and sometimes ENTIRE days of missed work trying to get anything taken care of with these people!!!!!
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Author
Service
Comcast Customer Care
Loss
$1000
Review #516969 is a subjective opinion of poster.
2 comments
Below is what happened an email I have sent to them.......still no contact....this is beyond crazy!! "This is beyond crazy. I need this fixed, I do not have time to be on the phone with Comcast for hours. My wife was just diagnosed with cancer. We don't have time for...
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Anonymous
#859033

I have syphilis, I too cannot handle all this stress with cable tv billing problems

Author
Service
Comcast Customer Care
Review #513913 is a subjective opinion of poster.
0 comments

This was my comment on a Facebook posting about Comcast

It's been over a year and the thought of Comcast still upsets my nerves to think about their service. I copied and pasted the following comment- Debbie Semkus View 25 more comments Bertelsen Eric It took 2 months for them to stop charging me and cancel my service , and now they say I have two of the same equipment that I never had, I even went to there store to get a paper copy when I returned all there stuff. 8 years with comcast glad to be done with them! 16 mins · Like Helen Bennett A Comcast rep once told me to "get a calculator" when I questioned the amount on a bill. Long story short... The bill was wrong. 16 mins · Like Debbie Semkus Comcast was the most difficult company that I ever dealt with. The hours they keep you on hold and passing you around can add up to months or your life. The day I finally got free of them, we went out and actually had a celebration dinner. It was a nightmare that I couldn't deal with any longer. Although I have to give credit to ONE customer service person in the Ft. Oglethorpe, GA office that was superb in taking care of things and following through to make sure they were completed. Too bad she only entered picture in the end, 6 mins · Like
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Author
Location
Jackson, Tennessee
Service
Comcast Customer Care
Review #510971 is a subjective opinion of poster.
0 comments

Comcast - Harassing me claiming debt through Credit Protection Assocation L P

I have been repeatedly contacted by mail by a debt collecting company hired by comcast called Credit Protection Assocation L P.They have claimed that I had a previous comcast bussiness account that was closed before an year, and I owe them $315 for unreturned equipment. I called comcast customer care team numerous time to resolve this matter, each time Comcast saying me that I dont have any debt!!.The last time the comcast support even gave me a confirmation code that I dont have any debt.. But, still i am getting these mails.i wonder how can they do such mistakes and pass on such informations to the debt collecting companies.
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Author
Location
Troy, Michigan
Service
Comcast Customer Care
Loss
$315
Review #474342 is a subjective opinion of poster.
0 comments

Comcast - The worst customer service ever

I moved, from one apartment to another one within the same building. It took hours and multiple phone calls to convince them that I could do it myself, with no huge charge and tech visit, that it was in the SAME BUILDING! Of course, after it worked for just about two days, the box went out. Now they say that the only way to get it fixed is to have a tech come in, for a charge of (at least) $50 to swap it out, or take the day off work to get to a (so-called) service center and swap it out myself. I live in Denver, right in Capital Hill, right in the middle. Comcast, in it's infinite wisdom, has removed all the service centers from Denver. There are literally none within the city limits! Really, I have to pay them to take care of their own equipment! Or do without! What a scam, I pay rent on the box, and the service is far from cheap! Greedy crooks!
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Author
Service
Comcast Customer Care
Loss
$250
Review #449511 is a subjective opinion of poster.
2 comments
Cable reception suddenly got really bad (lost most of the channels, most of the rest were unwatchable due to pixelation). Called Comcast and went through the usual lengthy diagnostic steps - resetting the cable box etc. Made no difference so they setup an appointment...
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whydoyoucausesomuchstress
#725208

I inadvertently entered all my information in the profile section (if you are able to pull it up)regarding my stressful day of irritation & frustration started by the fir...

Author
Location
Boulder Creek, California
Service
Comcast Customer Care
Loss
$500
Review #448642 is a subjective opinion of poster.
1 comment
So now they went from 10 AM to 10 PM yesterday and now to 1 PM this afternoon! I emailed Bill Gerth and no response. And his twitter is @comcastcares. Really? I emailed a complaint to comcast and no response. Totally unacceptable. Does anyone know how to get in...
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Anonymous
#718699

Comcast bob_roberts@comcast.net. Chances are they will be more than willing to help you out.

Author
Service
Comcast Customer Care
Loss
$200
Review #447190 is a subjective opinion of poster.