All I needed to do was activate two DTA's. I had an appointment with a technician today, but
they never showed up and didn't bother to call to tell me they wouldn't be there. So, I went
to the website on the sheet I received with the 2 DTA's and input my information so I could
activate them myself. I was told that the system could not activate my DTA's and I would
need to go to the live chat. Instead of being taken to the activations dept, I am taken to
the DTA order dept. I ask to be transferred to the activation dept, and the person I talked
to took about 10 minutes to do that very simple task. Once I got to the activation dept, I
have to go through the same procedure I just went through with this new person, made worse
by the fact that it seems the conversation is pretty much the same word for word as my
conversation with the person in the order dept.They seem to have been copy/pasting directly
from a script, but that doesn't explain why it took them 5 minutes to type out a single
response when the same thing could be accomplished with Ctrl+C, Ctrl+V. After talking with
this person/robot for about 20 minutes and giving them all the information they could
possibly need to activate the DTA's, I am told they can't activate the devices because of a
work order on the account. In fact, its the same work order that the technician failed to
show up for. I'm told I will need to contact the local office in order to get the devices
activated. So, I call the local office and am left on hold for 15 minutes before the phone
is answered...and then immediately hung up.
I have never, in all my life, seen a company that was so utterly and completely useless.
Your technicians don't show up for scheduled appointments, the website you set up so that
customers could activate their own devices doesn't work, your "activations" dept can't
actually activate devices, and the people you hired to answer phones just let them sit on
hold forever and then hang up on them. How do you guys stay in business with such ***
Product or Service Mentioned: Comcast Account.