Comcast Call Center ---- Sucks!!!

Comcast customer service executive (Era) is thinking that customers are liar.Few services shut off suddenly and I did not make changes.

I can see in online account which service I have, but Era keeps arguing. It went on going for 15 minutes and finally asked her that I would like to escalate and speak with you supervisor. Her supervisor Mr. Victor Montgomery thinks that he should not be talking to customer, may be he thinks that he is Mr.

President. I was holding line for 30 minutes and Era informed me that I can't keep you longer and can't promise that Mr. Montgomery will give you call back. I think Mr.

Montgomery may considering himself as Hollywood start, so not available to speak with customers.I hopefully he will speak to Tom K if Tom K is really listening and care about comcast.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Billing Practices
Discounts and Special Offers
Price Affordability
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Value for money
Advertised vs Delivered
Customer service
Coverage Area
Style and Design
Product or Service Quality

Reason of review:
Poor customer service
Preferred solution:
Let the company propose a solution
Product or service
Comcast Business Tv Service
Review category
review #884062 by

Author wants to be contacted by the company. Learn more

Had an experience with Comcast? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
Comment as anonymous As anonymous or Log in

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Comcast. However, many companies do monitor reviews on our site.

You were reading a complaint about Comcast.
Filing a new complaint about