Comcast Call Center ---- Sucks!!!

203 of 3271 Comcast reviews

Comcast customer service executive (Era) is thinking that customers are liar.Few services shut off suddenly and I did not make changes.

I can see in online account which service I have, but Era keeps arguing. It went on going for 15 minutes and finally asked her that I would like to escalate and speak with you supervisor. Her supervisor Mr. Victor Montgomery thinks that he should not be talking to customer, may be he thinks that he is Mr.

President. I was holding line for 30 minutes and Era informed me that I can't keep you longer and can't promise that Mr. Montgomery will give you call back. I think Mr.

Montgomery may considering himself as Hollywood start, so not available to speak with customers.I hopefully he will speak to Tom K if Tom K is really listening and care about comcast.

This review is a subjective opinion of a user.
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Reason of review:
Poor customer service
Preferred solution:
Let the company propose a solution
Product or service
Comcast Business Tv Service
Review category
Telecommunications
review #884062
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203 of 3271 Comcast reviews

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