Not resolved

Comcast customer service executive (Era) is thinking that customers are liar.Few services shut off suddenly and I did not make changes.

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I can see in online account which service I have, but Era keeps arguing. It went on going for 15 minutes and finally asked her that I would like to escalate and speak with you supervisor. Her supervisor Mr. Victor Montgomery thinks that he should not be talking to customer, may be he thinks that he is Mr.

President. I was holding line for 30 minutes and Era informed me that I can't keep you longer and can't promise that Mr. Montgomery will give you call back. I think Mr.

Montgomery may considering himself as Hollywood start, so not available to speak with customers.I hopefully he will speak to Tom K if Tom K is really listening and care about comcast.

Review about: Comcast Business Tv Service.

Review #884062 is a subjective opinion of a user.

1.8
Customer service
Style and Design
Coverage Area
Website
Billing Practices
Advertised vs Delivered
Product or Service Quality
Diversity of Products or Services
Value for money
Warranty
Price Affordability
Reliability
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Let the company propose a solution

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