Comcast customer service executive (Era) is thinking that customers are liar. Few services shut off suddenly and I did not make changes.
I can see in online account which service I have, but Era keeps arguing. It went on going for 15 minutes and finally asked her that I would like to escalate and speak with you supervisor. Her supervisor Mr. Victor Montgomery thinks that he should not be talking to customer, may be he thinks that he is Mr.
President. I was holding line for 30 minutes and Era informed me that I can't keep you longer and can't promise that Mr. Montgomery will give you call back. I think Mr.
Montgomery may considering himself as Hollywood start, so not available to speak with customers. I hopefully he will speak to Tom K if Tom K is really listening and care about comcast.
Product or Service Mentioned: Xfinity Starter Xf Double Play Bundle.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.