Product: Comcast Cable Tv Service Clear all filters (18 of 18 reviews match)
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Cable went out on a Sunday afternoon. Called Comcast to report it and a tech came out the next day. After fooling around in the house for an hour ,I asked him to check the feed to my house. No signal to my house. He said a crew would have to come out and replace the...
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1.4
Federal Way-Auburn, Washington
Product
Comcast Cable Tv Service
I didn't like
  • Bogus repair charges
  • Management avoids resolving issues
#1529454

Comcast’s bad business practices

Billing is a joke. Canceled cable, told I must drive 30 minutes one way to return equipment at my expense because they close customer service centers. Comcast has a monopoly and requires a class action lawsuit for their unethical business practices.
1.0
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Michigan, Indiana
Product
Comcast Cable Tv Service
#1508090
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Comcast - Bad policies

Have been reaching out to Xfinity/Comcast several times a week since January. Last time, last week. A "Tier 2" supervisor (what ever that means) rudely told me I have to pay for mobile service I dont own nor have. I am boxing up their cable equipment to send back tomorrow. I refuse to be defrauded, lied to, and price gouged. They broke the contract so I will not pay.
Product
Comcast Cable Tv Service
#1507895
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I received a new cable box a few months ago. It's been losing the signal and taking 5 minutes to reload. After reloading, I may or may not get a picture. This is happening every 5-10 minutes where the signal goes out, reloads, works for 5 -10 minutes and then goes out...
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1.0
Product
Comcast Cable Tv Service
I didn't like
  • Poor quality
#1501770
Just found out that my small hotel has never had HBO since we signed up with Comcast's Hospitality program in 2013, yet they have charged us all along for HBO for the past five years. While I insisted to Comcast that we did not have HBO, they insisted we did, but they...
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1.9
Product
Comcast Cable Tv Service
I didn't like
  • Time consuming
  • Being disconnected after long holds
  • Incompetent customer service reps
#1444195
I had their services for 12 days and it never worked. They came out 3 times and so it did not work. Every time I had to call in and go through prompts and explain from the beginning what was wrong. Three times I was promised to get a call from a supervisor that never...
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Product
Comcast Cable Tv Service
#1311820
Resolved
My cable has been tiling and going off with an error message. I had one tech work on the problem. It seemed fixed but now is messing up again. I have to wait until another tech comes out. I am getting tired of paying for bad service. The recorded messages on calling...
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Product
Comcast Cable Tv Service
#1210917
I have had a cable running on the ground from one side of my yard to the other - AKA across my driveway, sidewalk, even into the road (since the cable is so long). I've called 3 times to put in work orders. They keep getting cancelled. I know at least two Comcast reps...
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2.6
Product
Comcast Cable Tv Service
I didn't like
  • Customer service incompetence
  • No follow-up contact
  • Work orders closed
#1151541

My association pays all my basic cable and internet services, unfortunaly through Camcast, which has always found a way to add to my account. Every couple of months i experience major issues with them. Awful. Costumer service. They all work in a different page. The...
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Product
Comcast Cable Tv Service
#1141986
Resolved
First, rather than pay a termination fee, downgrade to just internet or basic cable with a new promotion or package through their Loyalty Department. As long as you downgrade, they can not charge you a termination fee. Then, after you get that set up, cancel cable tv...
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3.3
Product
Comcast Cable Tv Service
I liked
  • When it works its good
I didn't like
  • Cable service
  • Inability to help
#1032741