Product: Comcast Cable Tv Service Clear all filters (20 of 20 reviews match)
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Comcast - Poor response to repairs

1.0
Details
I have had my cable line down for 3 weeks. Many calls. What can I do?
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Author
Service
Comcast Cable Tv Service
Reason of review
Poor customer service
Preferred solution
Fix the downed cable
Review #1588768 is a subjective opinion of poster.
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I have lost access to Investigation Discovery through Comcast/Xfinity

I have lost access to Investigation Discovery through Comcast cable. Comcast is telling people different stories of why this has happened, and we can't be sure why. One of the stories is that Comcast is in negotiation with Investigation Discovery (or Discovery) and has been for the past 1.5 years. Is this true? Why do you no longer provide access through Comcast/Xfinity?
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Author
Service
Comcast Cable Tv Service
Reason of review
Problem with delivery
Loss
$5
Preferred solution
Need information on why this happened and how it can be resolved.
Review #1582208 is a subjective opinion of poster.
0 comments
1.4
Details
Cable went out on a Sunday afternoon. Called Comcast to report it and a tech came out the next day. After fooling around in the house for an hour ,I asked him to check the feed to my house. No signal to my house. He said a crew would have to come out and replace the...
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Author
Location
Federal Way-Auburn, Washington
Service
Comcast Cable Tv Service
Cons
  • Management avoids resolving issues
  • Bogus repair charges
Reason of review
Poor customer service
Loss
$70
Preferred solution
Full refund
Review #1529454 is a subjective opinion of poster.
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Comcast’s bad business practices

1.0
Details
Billing is a joke. Canceled cable, told I must drive 30 minutes one way to return equipment at my expense because they close customer service centers. Comcast has a monopoly and requires a class action lawsuit for their unethical business practices.
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Author
Location
Michigan, Indiana
Service
Comcast Cable Tv Service
Review #1508090 is a subjective opinion of poster.
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Comcast - Bad policies

Have been reaching out to Xfinity/Comcast several times a week since January. Last time, last week. A "Tier 2" supervisor (what ever that means) rudely told me I have to pay for mobile service I dont own nor have. I am boxing up their cable equipment to send back tomorrow. I refuse to be defrauded, lied to, and price gouged. They broke the contract so I will not pay.
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Author
Service
Comcast Cable Tv Service
Review #1507895 is a subjective opinion of poster.
0 comments
1.0
Details
I received a new cable box a few months ago. It's been losing the signal and taking 5 minutes to reload. After reloading, I may or may not get a picture. This is happening every 5-10 minutes where the signal goes out, reloads, works for 5 -10 minutes and then goes out...
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Author
Service
Comcast Cable Tv Service
Cons
  • Poor quality
Reason of review
Bad quality
Loss
$1200
Preferred solution
Price reduction
Review #1501770 is a subjective opinion of poster.
0 comments
1.9
Details
Just found out that my small hotel has never had HBO since we signed up with Comcast's Hospitality program in 2013, yet they have charged us all along for HBO for the past five years. While I insisted to Comcast that we did not have HBO, they insisted we did, but they...
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Author
Location
Pompano Beach, Florida
Service
Comcast Cable Tv Service
Cons
  • Apointment dates and times being changed without telling me
  • Techs not showing up and saying they did
  • Incompetent customer service reps
Reason of review
Not as described/ advertised
Loss
$720
Preferred solution
Full refund
Review #1444195 is a subjective opinion of poster.
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I had their services for 12 days and it never worked. They came out 3 times and so it did not work. Every time I had to call in and go through prompts and explain from the beginning what was wrong. Three times I was promised to get a call from a supervisor that never...
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Author
Service
Comcast Cable Tv Service
Reason of review
Bad quality
Review #1311820 is a subjective opinion of poster.
Resolved
0 comments
My cable has been tiling and going off with an error message. I had one tech work on the problem. It seemed fixed but now is messing up again. I have to wait until another tech comes out. I am getting tired of paying for bad service. The recorded messages on calling...
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Author
Service
Comcast Cable Tv Service
Reason of review
Bad quality
Loss
$32
Preferred solution
Deliver product or service ordered
Review #1210917 is a subjective opinion of poster.
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Comcast - Cable in my YARD

2.6
Details
I have had a cable running on the ground from one side of my yard to the other - AKA across my driveway, sidewalk, even into the road (since the cable is so long). I've called 3 times to put in work orders. They keep getting cancelled. I know at least two Comcast reps have been out to my house to look at it. The cable IS A HAZARD. We can't mow the lawn. We (and lots of other neighbors) walk our dogs, kids ride their bikes, and neighbors take walks ACROSS THE CABLE. Oh, and I forgot to mention ... IT'S NOT EVEN FOR MY SERVICE - IT'S FOR MY NEW NEIGHBOR. Been there since August. It's now the week before Christmas. I've received no phone calls from Comcast to check in with me. No one knocked on my door when the cable was installed.
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Author
Service
Comcast Cable Tv Service
Cons
  • No solutions offered
  • Work orders closed
  • No follow-up contact
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1151541 is a subjective opinion of poster.