1.0
Details
Never got an agent and stayed on the line for 1 hour and 30 min. I am reporting them to the BBB.
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1 comment
Anonymous
#1891029

All reporting a business to the BBB does is warn future customers, who have the foresight to research companies BEFORE doing business with the company. BBB is not a government agency, and has absolutely 0% power to punish a company.

Considering that Covid 19 is still in effect, being on hold for a couple of hours isn't really that unusual with ANY company. But, Comcast has always had *** customer service.

So, if you want help, you have no choice but to be on hold for however long it takes to get a person on the phone with you. Or, maybe you could sign in to your account and shoot an email to them from there.

ID
#2045491 Review #2045491 is a subjective opinion of poster.
Service
Comcast Cable Tv Service
Cons
  • Poor customer service
Preferred solution
Price reduction

Comcast - Channels not working

1.0
Details
I am BEYOND pissed off &;;;;; INSULTED that someone would offer me a $20 credit for MONTHS of issues with our tv, she & apps. Ready to switch to Hulu or Firestick.

User's recommendation: Don’t get Xfinity.

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ID
#2040434 Review #2040434 is a subjective opinion of poster.
Service
Comcast Cable Tv Service
Cons
  • Worst company in the world
  • Overprice
  • False advertisement
Loss
$300
Preferred solution
Price reduction

Comcast - I can't turn my tv channels

My channels froze up again and I cant turn my televisions again, whats going on?
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ID
#1998151 Review #1998151 is a subjective opinion of poster.
Service
Comcast Cable Tv Service
Preferred solution
Fix my devices

Comcast - Billing

1.6
Details
My bill keeps on going up and I have been a loyal customer it is just so frustrating that my bill is always over $200 I would like to see it be less than that since I have been with yall for many years Im just to the point where I just might start looking in to other services elsewhere
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ID
#1977872 Review #1977872 is a subjective opinion of poster.
Location
Modesto, California
Service
Comcast Cable Tv Service
Preferred solution
Price reduction

Comcast - Poor customer service

1.0
Details
We have been a Comcast customer for many years and the costs keep rising but the service and value decline. We just contacted service because our main TV is not working. They determined it is either the box or the line but can't send service until Wednesday. Today is Friday! We pay $266 a month for this service. This is unacceptable. I'm close to changing to DISH or DIRECT. If I'm going to get less at least I should pay less.
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ID
#1955679 Review #1955679 is a subjective opinion of poster.
Location
Palatine, Illinois
Service
Comcast Cable Tv Service
Cons
  • Lousy customer service
Preferred solution
Let the company propose a solution

Comcast - Nobody called back service sucks

One tv kept showing would be available shortly never happened so I called was told some one would call back in 15 min no call so I called again and as told a technician would call back 30/45 min got no call back ???? becoming very disappointed with you

User's recommendation: Very dot full.

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ID
#1949147 Review #1949147 is a subjective opinion of poster.
Service
Comcast Cable Tv Service
Pros
  • Service
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Comcast - Unacceptable video problems dating back to Oct 2019

1.0
Details
Comcast - Unacceptable video problems dating back to Oct 2019
Comcast - Unacceptable video problems dating back to Oct 2019

Update by user May 26

credit on my bill and an actual fix to the root problem (dug up and replaced the cable on my street)

Original review posted by user Apr 26

I submitted a BBB complaint this morning because I am so fed up with the way Comcast has been handling this problem. I moved into my current home in late Sept and have been experiencing the same problem w/ Xfinity TV since Oct: intermittent periods of pixilation, where picture is distorted and audio garbled. Problem ranges from a roughly 3 horizontal bar of pixilation, to splotches of pixilation across the screen, to 75% or more of the screen being pixilated. When the problem is mild, it lasts a few seconds at a time, often multiple times an hour. When its severe, it goes on for several minutes until screen freezes, usually leading to an error (numerous errors Ive seen include: Were having some video issues. Please give us a moment to fix them.; XRE-03061; XRE-03059; & others). On multiple occasions, entire screen goes black, & cable box is completely unresponsive so that I cant watch anything. Ive spent countless hours on phone w/ support, in chat w/ support, & in Twitter DMs w/ @comcastcares. Ive also had at least 4 visits to my home from techs. Ive tried 3 cable boxes, the most recent being a box that a tech delivered to my home on Apr 20. Every time they perform the same troubleshooting & resolution methods, w/ no recognition of the fact that they have done these same things every other time Ive contacted them & these methods have not solved problem. Theyre using Covid-19 pandemic as excuse for stringing me along. Two problems w/ this argument: One, Ive been complaining since Oct. Two, Ive had 2 visits to my home in just this past week (last week of Apr), & these visits did not resolve problem; so how would things be different if no pandemic? I'm requesting $15/month credit on my bill retroactive to March until problem is permanently fixed. They say they don't do credits until after problem is resolved; doesn't that policy just disincentivize them from actually fixing it?? Others in my area are also having problems, which points to problem w/their infrastructure, so I suspect they're not going to fix the problem at all, which means I should start getting this credit NOW.

User's recommendation: don't get Comcast Xfinity TV in northeast Florida!

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2 comments
Anonymous
#1877687

Fox news channel is the only channel that is not working.....no one at Comcast knows the answer as to why....

Anonymous
#1870264

Covid-19 isn't really an excuse. It's a global pandemic that's a little more important than your TV.

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Resolved Featured
ID
#1890808 Review #1890808 is a subjective opinion of poster.
Service
Comcast Cable Tv Service
Cons
  • Tv reception quality
  • Reliability
  • Billing policy
Preferred solution
Price reduction

Comcast - Techincal support

3.4
Details
My cable television just stopped working

User's recommendation: Use them.

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ID
#1865927 Review #1865927 is a subjective opinion of poster.
Location
San Francisco, California
Service
Comcast Cable Tv Service
Preferred solution
Get cable working

Comcast - Lack of responsibility

1.9
Details
Requesting service online, texting an assistance, and other options now is truly a joke. Ive been on phone four different times, holding for an agent over 45 minutes or long. No one knows what to do and if when you think the issue has been handled correctly, youve to call back and go throughout the whole routine again to get the first issue resolved, because the lack of information is missing and not complete by the person you spoke too. I just dont get it??? Why speak to us, if you can enter the data, needed to complete the customers request. This is not professional at all.
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ID
#1858674 Review #1858674 is a subjective opinion of poster.
Service
Comcast Cable Tv Service
Pros
  • Speed
Cons
  • Poor phone
  • No attempt to try and please us
  • Switching from department to department
Preferred solution
Deliver product or service ordered

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Comcast reviews

Comcast - Cable box not working

1.0
Details
Terrible equipment that constantly breaks down

User's recommendation: Do not use comcast.

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ID
#1855436 Review #1855436 is a subjective opinion of poster.
Location
Berlin, Connecticut
Service
Comcast Cable Tv Service
Pros
  • No pros
Loss
$500
Preferred solution
Full refund

Comcast - Pixelated picture. It's been a nightmare. I went through it months ago.

1.4
Details
Comcast - Pixelated picture. It's been a nightmare. I went through it months ago.
Comcast - Pixelated picture. It's been a nightmare. I went through it months ago.
Pixelated screen and sound. Went on for months without being solved. Multiple worthless visits from techs, 50 plus calls on my time, complete runaround from clueless technicians and staff. If cable cost 50 bucks a month Id be a lot more understanding. When your paying Comcast more than a car payment a month, its draining and frustrating. And then get hounded for payment via text and emails. Now with the virus crisis, Im basically screwed. I cant go with another company either, the way my condo is located the dishes wont work. Im MORE than frustrated.

User's recommendation: Everything is fine til this happens. Then plan on multiple visits out of your valuable time.

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ID
#1852313 Review #1852313 is a subjective opinion of poster.
Service
Comcast Cable Tv Service
Cons
  • Deceitful practices
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.4
Details

Update by user Mar 28

I was badgered into paying half the balance or face a credit report. Glad to be done with it & Comcast.

Original review posted by user Feb 27

I signed up for Comcast Xfinity service in August 2019. The service work ok until Nov 2019 when I started having connection issues with both TV and internet. I tried...
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ID
#1806403 Review #1806403 is a subjective opinion of poster.
Service
Comcast Cable Tv Service
Pros
  • Near monopoly on internet in nashville
Cons
  • Terrible customer service
Preferred solution
Full refund

Comcast - Problem with cable. Call for them to do reset!

3.0
Details
For several days channels not working right! Glitching screen picture and sound! I reset tv. Didn’t help! Called and in very early am. Had Comcast reset! Better! We shall see! Really was annoying!
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ID
#1769803 Review #1769803 is a subjective opinion of poster.
Location
Portland, Oregon
Service
Comcast Cable Tv Service
Reason of review
Bad quality
Loss
$40
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

If you can get service from anyone but comcast get it

1.0
Details
every day between 5&6 channel 4 fox breaks up for the rest of the night we have called but no help
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ID
#1731683 Review #1731683 is a subjective opinion of poster.
Service
Comcast Cable Tv Service
Pros
  • Billing
Cons
  • Very very bad
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution

Comcast - Cable service constantly cuts out

Washington State - this happens all day and evening almost every day. The picture pixelates, audio cuts out, screen goes blank every few seconds, sometimes with intervals of being out seconds longer than it being on. Comcast's solution is to reset signal, send out a tech to check things, replace cable box, etc, etc. However, even after that has all been done, service may improve briefly (or not) and usually the situation continues as before. This has been happening for several years now and seems to worsen during the summer months. I Give this company minus 10 rating. Oddly, Comcast provides the best internet service in the area, so customers are forced to endure the absoluetely worst TV service ever!!!!
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ID
#1632126 Review #1632126 is a subjective opinion of poster.
Location
Tacoma, Washington
Service
Comcast Cable Tv Service
Reason of review
Poor customer service
Preferred solution
FIx the damn problem