Fool me once shame on me fool me twice SHAME on you.I pay my Comcast bill by credit card so I rarely review my bill for T.V. & high speed internet.
I came across a charge for modem rental. I've had my own for years. Best I could find I've been paying this charge for seven months. My first call to "customer service" I was told they could only go back 2 months.
My second call they went back 7 month but would have to have a tech verify I had my own modem. The tech did but I couldn't get my refund on my third call I hit a stone wall.
My letter to corporate president did eventually get my full refund.
So now I check my bills found that for the past five months (OK I'm not very good at bill checking)I've been charge for cable TV box's that I don't have SHAME ON THEM!! My first call has produced my refund.
Please check your COMCAST bill!
Product or Service Mentioned: Comcast Internet Service.