We moved our office to an area that Comcast is not servicing so changed our phone/internet service provider. In the meantime we have been caught in a Comcast matrix for almost three months fighting fees related to "terminating the contract early" even though a customer service rep guided us on what to say - we requested a service transfer, but Comcast does not provide service in the new location.
We are now going to use the time spent on phone calls to Comcast to submit a formal complaint to their home office, the BBB and an Oregon TV channel that highlights consumer problems such as what we found.
Our hope is that justice is served for future customers. In the meantime, avoid Comcast business class at all costs. We were hooked in by a promotional price and it definitely was not a savings.
I hope no one has to go through what we have gone through as a small business looking for straight forward basic customer service. Good luck!
Product or Service Mentioned: Comcast Service Transfer.