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Comcast - Horrible service

1.0
Details
Comcast has really pissed me off for the last time. I had my service transferred in September to my new address. When I moved into my new place a I had a tech from Comcast come out and hook the cable up for me. I was advised at that time that I was only being charged $50.00 for an installation price and then my first bill it was $50.00 plus $99.00 I was very angry for one the tech could have told me that for two I should not have been charged $50.00 plus and $99.00. I called from that point on in regards to charges and the service. On top of all that my 3rd son stepped on a nail that the tech left and stuck his foot. I then after noticed that every time that we watch tv it would freeze or to the point that we could not even watch tv in that room it was impossible. I called for 4 months straight in regards to the tv and the channels that in some rooms we could get and in others it states that we do not have the channel. I was confused due to the boxes are all the same? I called in regards to that until 2 months later I got someone to do there job and send signals to all my boxes where she noticed that the signal was very weak. She advised that they would have a tech come out with no charge to me to fix the problem and if the problem is due to the bad hook up we will give you the installment amount back of $99 as a credit. The tech stayed at my house for 2.30 hours trying to fix the wires that were messed up. Now I go to make a payment and there is a $50.00 charge on my bill for the tech to come out. I call they advised me since there is no notes we can provide a credit of $20.00. What are you crazy I went off. Every time you call Comcast no one is able to help they all talk like they don’t work for the same company there is always a different story. I ask the young lady to pass me to a manager in the escalation department where she thought she placed me one hold however I recorded the whole call where the young lady was telling the manager “ she is upset that she was promised that she would receive a credit and now there is not one. Now she calling for credit but she has had credit on her account a lot. She just wants to explain”. The manager responds yeah don’t all customers they laughed then he got on the phone. I advised him that I heard there whole conversation he said ok not sorry but ok. His name was tom in the escalation department. He advised that he did not have to say sorry but what was I calling about. I advised that I wanted to talk to his boss he said no for what. I told him that I will be contacting a lawyer with the conversation he said who cares do what you need to. I have continued to call since I received service in September and to many promises that have not been kept. I am tired oh going back and forth. My name is sharday mill brownlee I would like to be contacted at 224-300-3145 within 24 hours by a real manager if not I will take my phone call and case to a lawyer who will be more than happy to assist with this case seeing is there is a open case already in a different state in regards to the same thing. Now there will be one in Illinois if I do not receive help.
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Author
Service
Comcast Bundle
Reason of review
Bad quality
Loss
$200
Preferred solution
Price reduction
Review #976654 is a subjective opinion of poster.
3 comments
2.1
Details
I was on the internet yesterday and a news item came up about XFINITY and COMCAST over charging customers an average of $50 dollars a month. This turns out to be billions of dollars that we the customers are getting ripped off. I know that they do not need to charge...
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Anonymous
#1297282

They just did the same thing to me. Price on bill is $50 higher than what I was quoted over the phone.

Author
Service
Comcast Bundle
Cons
  • With all of their pricing policies it is very confusing
Reason of review
Pricing issue
Loss
$1800
Preferred solution
Let the company propose a solution
Review #975212 is a subjective opinion of poster.
0 comments

Comcast - It shouldn't be this hard

1.0
Details
It has been a constant battle just to receive the service that I'm paying for at the price quoted. I have spent over 7 hours on the phone with countless representatives since installation at my new home. Here's a novel idea give customers a quality product at a fair price and deliver promised services without hassle. With everything I've gone through I feel like I work for Comcast. Thats why I would not have anything good to say about Xfinity to family and friends. The following list is what you can expect when choosing Comcast tv and internet. Inaccurate price quotes, out dated TV box unless you complain and request one that is not over 5 years old, attempts to make you pay for shipping their faulty products back, communication barrier with half of support staff, inability to accurately describe services, refusal to escalate issues to supervisors, failure to deliver purchased product without constantly demanding that they do so.
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Author
Service
Comcast Bundle
Cons
  • Incompetent customer service reps
  • Service and pricing
  • Lack of coordination between departments
Reason of review
absolutely everything involving my experience
Preferred solution
Let the company propose a solution
Review #958874 is a subjective opinion of poster.
0 comments

Comcast - Channel dropping

I just got Comcast the bundle package and now u all drop 4 channels what the *** I want them back if not I will drop ur service really I just moved here and now u do this that is not right channel 12 which is what tv out of Hagerstown being in a different state and still enjoying ur hometown television stations keeping up With all ur hometown news aim really up set about all this wish u would really bring back the four stations that u all have removed and Hurd that I would be getting a bill increase not this is not the top 200 that I signed up for really
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Author
Location
Greencastle, Pennsylvania
Service
Comcast Bundle
Reason of review
Bad quality
Review #951322 is a subjective opinion of poster.
0 comments

Comcast - 11/1/2016

1.0
Details
11/1/2016 I started service with Comcast on October 26th 2016. I had just moved to a new town and ran into a Comcast specialist at my local Wal-Mart. He stopped me and asked if I was interested in getting cable in my home. Well... Since I had just moved into my new house and we did not have any cable as of yet, I was in the market. I did however have a certain price in mind that I was willing to pay for services and also what I wanted in channels and my internet package. Long story short I started service that day. I did have to pay a deposit with my debit card that day to start the service. I paid $127 to begin. I signed the papers and was advised that this was a two year agreement to hold the price of the package. I was thrilled to have the service. The gentleman told me that Comcast would be sending my equipment and I would have to "self-install" which I was fine with to save the $50 install charge to have a tech come out. When I get into the car after shopping at Wal-Mart my phone went off showing my bank alerts. I noticed that I was charged not only once or twice but three times for the Comcast deposit of $127.00. I called them right away. I was told that the charges would drop off and I'd only be charged one time. I asked when they would "drop off" because I had checks out that would not go through right now because they charged my debit card more than what I authorized them to charge. Their lousy costumer service really had no answer for me telling me to just watch my bank and it was an error. I watched my bank for a few days. When the fees still had not been returned I called my bank. I was told that I would need to contact Comcast to get the fees removed. I called Comcast and spoke with a rep who advised me once again it was an error and it would drop off. I told the Comcast rep that I had checks out that were going to “bounce” due to their lack of judgement in charging my account 3 times. He said sorry and then told me again it was an error. I did not receive my money back to my account until October 31st and a check bounced due to “Comcast’s error.” Come Friday the 28th of October we received our equipment. When I got off work I hooked everything up and called Comcast to activate my services. Unfortunately just like everything else with this new service it would not activate properly. The rep tried numerous times to activate services over an hour later I was advised on the phone that my new house must not have enough "signal strength" and a service tech would need to come out to "boost the signal." The FRIST question I asked the rep before scheduling a service call was “will I be charged for a tech to come out??" She answered with a direct "no" "because it was a signal strength issue and she was not able to activate anything over the phone." I agreed at that point to the tech coming out. We scheduled and I was happy to hear that they had someone available to come the very next day. I had a friend wait at the house for the tech as I had to work that day. When the tech got there he messed with some wires on the box then he went out back and messed with some wires on the house as well as in the basement. When I got home the boxes were working and I had cable and internet. I received an email the very next day from Comcast that showed I had a $50 install charge added to my next bill. So I called Comcast right away. I was asked what the service tech did at the house and then told by the rep that she would send the information I gave her to another department and that someone would contact me within 24-72 hours to take care of my issue of the $50 install charge. I did receive the call on Sunday the 30th of October. I was told that there was nothing they would or could do for me. I was being charged bottom line. I asked for the disconnect department as I was really upset and felt that I had been lied to. I had so many issues in just a week with starting this service. I was then told that the department was closed but she would Trans me to customer service. I accepted that Trans. When I reached costumer service I spoke with a very nice man who said that he would hate to lose me this soon as a costumer. He said that he was going to send all of the information I gave to him to his supervisor, he gave me a ticket number and told me that it should be taken care of. I waited and called back today November 1st 2016 and was told that it was denied and there would not be any resolution to the $50 service charge. I then asked for the disconnection department. I was very upset. I felt like I had been wronged and lied to once again. The rep did offer $25 credit on the account for ½ of the service charge. I did not agree to that I just asked to be Trans. I was given to the disconnection department. The lady I spoke with did not try to save the account she offered once again the $25 credit. When I declined she asked when I wanted my services disconnected. I told her on Friday the 4th. She told me I would have 10 days to return my equipment and advised me where to return. I am so upset with Comcast right now. I have been lied to so many times and have barley had service for a week and ½. It’s so sad that this was my first impression of Comcast. And trust me it will not go unnoticed. I will be posting my story online and talking to friends and family because “word of mouth” is truly the best and I feel people need to know exactly how this company works and treats their customers. I will be going with Dish network and that is a shame because I was looking forward to Comcast service but I will not roll over on $50 after all of the issues I have already had.
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Author
Location
Peoria, Illinois
Service
Comcast Bundle
Pros
  • Two thumbs down
Cons
  • Inability to resolve problem
  • I did not like there billing fees
  • Price too high
Reason of review
Pricing issue
Review #947422 is a subjective opinion of poster.
0 comments

Comcast - Unreliable Phone Service

1.0
Details
I had a premium bundle with Comcast for cable, internet and phone service. After about a year I noticed my home phone never rang and family & friends said they called but the line just rang unanswered. After contacting Comcast to investigate I was told that my assigned phone number had been given to a business and I had a different number. They had no record of who changed it or why - it certainly was not me. I was told that the only way I could get my original phone number reassigned was for Comcast to obtain "permission" from the business who now had it. You read that correctly! To no surprise they were unable to obtain that permission so I was left with a new number. I was not offered any explanation or concession for the issue and now am unable to give out my home phone because there is no guarantee it will not be reassigned again, without any notice. The phone has been reduced to outgoing calls only. Ironically, my cell number has remained the same with AT&T for over 15 years, easily ported over to new phones, new service areas and rate plans, repeatedly with no issues or cost. Comcast cannot even seem guarantee a phone number for 1 year. I know their cable and internet and horrible but I guess they cannot even get the basic landline right.
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Author
Location
Royal Oak, Michigan
Service
Comcast Bundle
Reason of review
Bad quality
Review #935131 is a subjective opinion of poster.
1 comment
1.5
Details
I was a Comcast customer for over five years, and tried time and time again to deal with them. Here's the story . . . First signed-up with Comcast because the apartment we were living in had a deal with them - $80 a month for Internet and cable services. Perfect. At...
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Anonymous
#1225542

Story very familiar, have caught them many times charging for extra equip, services,movies, or just increasing the bill. It's the " honest mistake" scam! I wonder...

Author
Location
Chicago, Illinois
Service
Comcast Bundle
Reason of review
Poor customer service
Loss
$360
Preferred solution
Full refund
Review #927292 is a subjective opinion of poster.
0 comments

Comcast - Comsast in Pine Hill, NJ – worst customer service EVER!

1.0
Details
Comsast in Pine Hill, NJ – worst customer service EVER! We’ve been using the service since March, 2016 with a modem we bought from Best Buy. Everything was fine until last week. The internet and TV has been cutting off every couple hours for several hours. We had countless calls with Comcast, who blamed everything on the modem (they said it’s because it’s not theirs), with the modem manufacturer, who could not help us either because they couldn’t establish the connection with the modem. After all those calls, we went to a Comcast office and got a modem from them and paid for the additional service. After the activation, it did not solve the problem. We called Comcast again, and after they couldn’t see the modem in the network, we requested a tech to come check everything. The next available appointment is in 8 days (!!!). Are you kidding me?! Why do you expect us to pay for your *** service or its absence for those 8 days??? Then I saw a Comcast tech coming to my neighbors (what a coincidence!) and asked him if he knows anything about service issues or why this has been happening. He said, the location we got the modem from, which is Turnersville, NJ, does not have the modems with the last software update, and that’s the reason it’s been acting up. He advised to go to Audubon or Cherry Hill and get an updated modem. So we made another trip to Turnersville to return the modem, then went to Audubon location and got another one. And guess what? It didn’t help either. Needless to say, we’re pissed off and hating to be Comcast customers. Can anybody tell me what is going on?!!
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Author
Location
Pine Hill, New Jersey
Service
Comcast Bundle
Cons
  • Call center
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Review #923711 is a subjective opinion of poster.
2 comments
1.6
Details
Comcast by far has the WORST customer service. We switched from a different cable provider to Comcast only to have no internet or cable upon hook up. It took 2 weeks to get a tech to the house. And when the tech came out (oh wait that didn't happen at all because they...
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Anonymous
#1210714

I have switched to a streaming device. it wasn't easy to get the channels I wanted but all is good now. You still need Internet service but in the long run much cheaper.

Author
Location
Germantown, Tennessee
Service
Comcast Bundle
Reason of review
Damaged or defective
Review #914028 is a subjective opinion of poster.
0 comments

Comcast - Bill summary

The first time I used Comcast because the price of bundle $59.00, it was good for a while since almost 7 month ago Comcast charging me closer $100.00 should be $59.00 include Internet and TV, right now they charge me Bundle $59.00, Internet $13.00 ,TV 13.94 this is totally not right, so they try to rib off some body money, this is poor company, please Manager pay attention about this problem, I was thinking manager don't understand this is just playing from your people to get extra money. please help us we are not rich people, one more time please take care the big problem Thank you very much for your help Edward Paulus
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Author
Location
San Bruno, California
Service
Comcast Bundle
Reason of review
Pricing issue
Loss
$280
Review #902004 is a subjective opinion of poster.