Product: Comcast Bundle Clear all filters (216 of 216 reviews match)
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1 comment
2.2
Details
On the last day of my billing cycle March 4 I decided to cut back to just internet.The rep sold me a package of standard, 13 channels, tv and internet for $88.00. Next bill comes and its $190.00! Turns out he ADDED anotgwr internet sercixe to my existing service,...
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Anonymous
#1328887

This whole comment is bs and you know it. First of all agents can't raise the price of your equipment, that is an automatic charge and second of all we can't shut down your se...

Author
Service
Comcast Bundle
Reason of review
Pricing issue
Review #1045141 is a subjective opinion of poster.
1 comment
My Comcast bill increased $60 this year with no changes to service
My Comcast bill increased $60 this year with no changes to service
In January of 2016, I signed a two (2) year contract with Comcast for Triple play. I was on Double play prior to that but they encouraged me to move to Triple play by giving me a $20 service discount. They told me my bill would be $149.99 for the 2 years and they even...
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Anonymous
#1320383

Comcast is the worst !!!! They did the same thing to me their representative told me my bill would be lower than it was before ... they charged me for equipment I had turned ...

Author
Service
Comcast Bundle
Reason of review
Poor customer service
Loss
$60
Preferred solution
Price reduction
Review #1039095 is a subjective opinion of poster.
0 comments

Comcast hidden fee scam

1.0
Details
Signed up 3 months ago for XF Starter Double play at 79.99, my second full month bill went up to 84.99. Was told the 79.99 price was for two years. Plus I have charges for adjustments on my bill for changes made on 4/14/17, no changes were made. If you look at the bill the bundle canceled is the same as added. After hours trying to chat with someone I got through. Was told the extra $5 added to the bill was because I did not sign up for paperless billing and auto payment. Buyer beware, don't believe what Comcast Agents tell you in a live chat! Was never told about the paperless billing and auto payment to get the $79.99 price or that there is a cap on my internet. Make sure you get everything in writing first because they won't send you any info once they sign you up.
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Author
Service
Comcast Bundle
Reason of review
Pricing issue
Loss
$120
Preferred solution
Price reduction
Review #1038922 is a subjective opinion of poster.
0 comments

Dishonest Comcast Billing Practices

Overall customer service has been good but the billing policies are deceptive and anti-consumer directed. We have had internet, tv, and home security for just over 12 months and the two-year rate lock guarantee has already been broken twice with two monthly bill increases. Once I was told that there was a local fee increase which was not verified by our city leaders and then Aprotection plan added to my bill ($17.75 per month) without notice to me. I am now required to keep the plan for 60 days before drooping and also pay a $60 for a house call to ultimately repair the service line. The line should be their issue to handle as the equipment they rent to me. So I have an annual bill increas of $303 without prior notice. From reading numerous (thousands) of complaints by current and former Comcast customers. Comcast internet, cable tv quality, no home security are excellent but the escalation of cost should be not be legal. In short, at the end of my contract which Comcast has already violated, is over I will do as thousands of others are doing- ending cable services. Comcast uses dishonest billing practices to raise their rates to fix their own equipment at the expense of their own customers. Since regulations were changed several years ago the cost of cable services have actually increased. Comcast is putting their own company out of business. I should have believed what so many others warned me about Comcast services. Cut the cord and the options seem to be more available than ever. 4/17
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Author
Service
Comcast Bundle
Reason of review
Pricing issue
Review #1035338 is a subjective opinion of poster.
3 comments
1.4
Details
We have had Comcast for our internet and TV service for several years. They set us up with 3 TV connections . . . no problem . . . no questions. After having this TV access for all of these years they have decided they can charge us for each of the TV connections. I...
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Anonymous
#1314347

Now that you have cut the cords, literally, go to youtube and also do some research of how to get TV for less than $50 a month or less. I just cut the cable myself today. When...

Author
Service
Comcast Bundle
Reason of review
Violation of contract
Loss
$2880
Preferred solution
Let the company propose a solution
Review #1026341 is a subjective opinion of poster.
1 comment
1.0
Details
i have had nothing but terrible experiences with comcast since i have been with them. Now i tried to lower my bill per their suggestion by upgrading my bundle package. Now i am seeing all these charges for pay per view movies that were never watched in our home as it...
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Anonymous
#1300107

Thd same here. I have problems with their lies about the service. I am canceling my tv service and switch to other company. Do you know if is there a group of people who wants...

Author
Service
Comcast Bundle
Cons
  • Unethical pricing and contracts
  • Refusing to credit the account
  • No attempt to try and please us
Reason of review
false charges showing on bill
Loss
$100
Preferred solution
Price reduction
Review #1014476 is a subjective opinion of poster.
0 comments

Comcast - One of the worst companies I have ever worked with on issues.

1.0
Details
Comcast was offering lower prices on t.v. and stated I couldn't receive any new bundles because I am locked into my current bundle for 2 years!!!! No one informed me I was locked in for 2 years. They are a TOTAL RIPOFF! They are rude when you talk with them about issues. I am price shopping with other companies because this is one of the worst I have ever experienced. I would advise people to avoid them. My cable went out on a Friday and they said the fastest it could be fixed was on Tuesday! They are such a hard sell that my husband and myself are worn out after they keep transferring us around. Horrible company!!
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Author
Service
Comcast Bundle
Cons
  • Being bounced from one support team to another
  • All of the below
  • Cost
Reason of review
I want to check numerous issues. But it is SO COMCAST TO WANT ME TO PICK only 1!!!!!
Loss
$1600
Preferred solution
Full refund
Review #1009266 is a subjective opinion of poster.
0 comments

Comcast - Eldery Disable

1.0
Details
My elderly mother in law who is over 70 years old was slammed by Comcast they sold her the bundle deal then tied her up in a contract the problem is she do not know how to use a computer or don't even own one. I have email Tom Karinsh whatever his name is and he told me to have her bring the modem in no not acceptable to me your sales rep slammed her and did this you fix the darn problem today I'm filing a complaint with the FTC - I'm tired of getting the run around with this. All the money time warner Comcast x whoever have and see how they will do just a for a sale. Shame on you
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Author
Service
Comcast Bundle
Cons
  • Slamming elderly prerson who dod not own a computer
  • I just do not like xfinity for this for ignoring this issue
  • Listening and helping the customer this is the 6th request
Reason of review
slamming and abusing eldely
Preferred solution
Full refund
Review #988329 is a subjective opinion of poster.
0 comments

Don't trust Comcast to do what they say they will do

1.6
Details
Last time I re-upped with Comcast, I had decided I wanted to pay no more than I had been paying or else I would go elsewhere. I discussed with a sales person and made this clear. The sales person made sure the bill would be the same as in the past and my first bill conformed. The very next bill added fees that, when I complained, they said they were legally required. I contacted the supposed customer omsbudsman, a VP, and was given the brush off. I've read that there is a lawsuit now on these fees, Sports and Broadcast fees. You can't believe what Comcast tells you. They are dishonest as well as incompetent.
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Author
Service
Comcast Bundle
Cons
  • Sharp practices
Reason of review
Pricing issue
Preferred solution
Price reduction
Review #988305 is a subjective opinion of poster.
0 comments
1.5
Details
I am a new customer to Comcast I have had service for roughly 30 days as of 11/28/16. I have had issues from the original service date. Now they tell me my bill is past due, how can that be when I just got the service and I don't even recall receiving a bill. I made a...
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Author
Service
Comcast Bundle
Pros
  • Reps are nice
Cons
  • Incompentence
  • Service
  • Lies
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered
Tags
Review #983848 is a subjective opinion of poster.