I find it interesting that disgruntled customers are banned from the Comcast Help Forums, instead of even attempting to engage them to see if they can help. This problem began with the appointment of "Jessie", self proclaimed "Community Manager", or as her title on the forum says "Administrator" or "Admin 1".
She is also famous for closing threads demonstrating problems with the forum, and refuses to acknowledge any forum or Comcast customer service problems whatsoever. These bans some with no warning.
People post problems regarding customer service, and immediately find themselves banned from the forums. It's obvious that 'Jessie" is trying to portray the image of deliriously happy Comcast customers, who never have serious problems with their service.
Product or Service Mentioned: Comcast Telecommunications Forum.
Reason of review: Poor customer service.
Monetary Loss: $800.
Preferred solution: Let the company propose a solution.