My boyfriend has comcast and I live with him for many years, we agreed to disconnect it due to his extenuating circumstances and he does not want to deal with it. I went to comcast store and also called to disconnect, they ignored me simply because I was not on the account, they don't understand that I am member of household and pay the bills including comcast...
they were rude, inconsiderate and horrible customer service. Should I accept that from I company that I paid services for?!
I also reported that there is no cable services, it went out on me, they even didn't care to take a look at the problem and send a technician.
I also returned the cable box to their store, they insisted that will keep charging for the overpriced cable just because I am not on the account. Can they understand that is NO thank you for bad customer service, and comcast disregard for the customer that pays for a service that I am not satisfied with?
Product or Service Mentioned: Comcast Customer Care.
Monetary Loss: $300.