To many little boxes Comcast wants you to hook up. The last boxes they sent us were to keep channels they were going to eliminate unless we had these boxes.
We went right by the instructions and only 1 worked. We called comcast at the number provided, and worked with them three hours trying to make them work. They told us we would have to return the two that didn't work. The next day we got a call and told the girl what happened and she said since they had put us Thur so much trouble she would send out a tech at NO CHARGE to hook them up.
Well we got our bill and guess what... charges of $49.00 each. There were 3, but he only had to hook up 2. We called comcast and they said the supervisor would call us within 24-48 hours.
No call. We called again and was told that a supervisor would call us. They did and he said that he had to charge us for one. What?????
They are the ones who told us they were sending the tech out to FIX THEIR PRODUCT at NO CHARGE.
What out for the ripoffs people. We are changing as soon as we can.